MOLLY MAID UK Reviews

Name: MOLLY MAID UK
Address: MOLLY MAID House, Maidenhead
Rating: 4.20

4.2 Rating 1,391 Reviews

81 %

of reviewers recommend MOLLY MAID UK

Company Reviews

Questions

Metrics

4.2

Based on 1,391 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01628 583760

Email:

ukso@mollymaid.co.uk

Location:

MOLLY MAID House
Maidenhead
SL6 8BW

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MOLLY MAID UK 1 star review on 5th September 2024

Taylan Baykut

MOLLY MAID UK 1 star review on 24th August 2024

C Brooke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very high expectation considering how much do they charge. I 've booked for one off deep clean (4 hrs- not too big 3 bedrooms house), as I've been not physically well and my house has been neglected for over two months. So I didn't mind to spend more money as long as my house could get a good refreshing clean looking. Unfortunately didn't happend! My house was nice and tidy so they probably thought it was something easy to do, and they finished 1 hr and 15 mins before between two of them! They left foot prints on the floor, polished only where you can see, stains left on glasses, mirror, and floors, toilets done very badly: no bleach, no limescale removal and hair left in the shower. 4hrs for two ladies at £60/hr it's like 8hrs for one person ... the house should be impeccable!”

Helpful Report

Posted 6 years ago

“Absolute rubbish( lincoln) branch, claimed to be perfectionists ,no way .How can 2 people clean a 3/4 bed house in 1.25 hrs, didn't even follow the sheet left by their employer. Because my wife keeps a very clean and tidy home they thought they were on an easy mission but we know where the dust is and there is no way the house was cleaned. £109 = £43.60 per hour i must need my bumps feeling to consider it. Owner offered a free clean to put right ! but if not right first time we do not want to see them ever again,( Highway robbery} Unfortunately my wife has limited use of her hands due to arthritis otherwise she would do the cleaning(properly too) we were looking for help not hindrance This franchise is supposed to offer a first class service, you must be joking.”

Helpful Report

Posted 6 years ago

“Can't really comment on the quality of the cleaning - the admin and communication with management was so poor they only actually made it into the house once, before I decided I'd had enough.”

Helpful Report

(9135) - Posted 6 years ago

Hello Thank you for taking your time to share your comments, we are very sorry to hear about the disappointing experience with admin, communication and management. We will of course share your comments with the local team and franchise owner.

Posted 6 years ago

“these people let me down badly. they said they wuld come on Monday at 11,a.m. but didn't turn up. they then turned up on Wednesday when I was at the doctor's . I did not know they were coming. they obviously do not need my money! Very poor service. especially as the last time I used then in July, I was very kind to the lady and gave her a large tip.”

Helpful Report

(9002) - Posted 6 years ago

Hello Joyce Thank you for taking your time to leave a review here. We are very sorry to hear about the communication issue you have experienced we'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you.

Posted 6 years ago

“will not use again”

Helpful Report

(9092) - Posted 6 years ago

Hello Ruth We are sorry to see from your review that you were not pleased with the service. We will share your feedback with the local team and franchise owner.

Posted 6 years ago

“Extremely disappointed in the standard of cleanliness”

Helpful Report

(9156) - Posted 6 years ago

Hello, Thank you for taking the time to give us your feedback and we're sorry to hear you were disappointed with the cleaning service. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you.

Posted 6 years ago

“When I had the initial consultation I was assured that the team would be thorough and spend as long as they need to clean my house too to bottom and only leave when the job was done. I was told we didn’t need an initial clean as our house was clean and tidy and recommended a fortnightly clean. On the first clean, the cleaning team were only in my house for a total of 40 minutes, to clean a 3 bedroom house, including main bathroom and downstairs loo. The bathroom was clean and it smelt like it had been vacuumed but if a note hadn’t been left on the side in the kitchen and the toilet roll folded into triangles then I wouldn’t have know they’d been in my house. I clean my bathroom and down stairs loo, Polish all furniture etc thoroughly myself once and week, hoover twice a day. I purposely left it as I knew the cleaning team were coming. The skirting boards were missed, no furniture or ornaments had been moved, the microwave wasn’t thoroughly cleaned nor had the cupboards, doors or sides been wiped down. I was extremely disappointed and called the local management straight away to express my disappointment. Hiring someone to come and clean your house was a big division for my husband and myself as we’re thorough. My husband also spoke to the mamaneent and we were told that 3 ladies came on the day and one was in training. It was agreed that they would revisit again on the Friday. The two ladies that came confirmed that there were 3 but no one was in training. Therefore the lady in the head office had lied to my husband to make an excuse for a shoddy job! Upon coming on the Friday, I was also told that they weren’t told it was a first clean house. They cleaned the house again and although they were more thorough I was less than impressed when they entered my house with grass over their shoes and didn’t take them off, which left the front porch with grass over the carpet. I won’t be recommending molly maid and the price charged is extortionate considering what was confirmed would be done in the consultation and what work was done.”

Helpful Report

(9100) - Posted 6 years ago

Hello Katie Thank you for taking your time to share your valuable feedback. We are very sorry to hear that you were disappointed with the cleaning service and your comments will be shared with the team who carried out the work and the local franchise owner.

Posted 6 years ago

“A very unsatisfactory service, expectations were to return to a clean house having paid £78.00 for the privilege. Many missed areas, false promises and poorly trained staff. Sadly the whole house had to be re cleaned by myself.....defeating the point of employing a company to ease some pressure.”

Helpful Report

(9171) - Posted 6 years ago

Thank you very much for taking the time to give us your detailed feedback and we're sorry to hear about these areas of concern. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you.

Posted 6 years ago

“What a terribly disappointing company. They promised big - a 14 hour spring clean compared to a 3 hour regular clean. Obviously that comes at a price but I couldn’t wait to see my spanking clean house! Unfortunately they fell far short of the mark with basics neglected including dusting and mopping the kitchen floor. Goodness knows what they did with the extra 11 hours! The office was sure they could do better next time but couldn’t return for 4 days. By that time I had guests arriving so it had to be dealt with immediately. Molly Maid at this stage we’re only interested in demonstrating via their terms how they didn’t have to. Of course you pay in full for the pleasure of their disregard. This is certainly not a company I can do business with.”

Helpful Report

Posted 6 years ago

Hello Helen, Thank you very much for taking the time to give us your valued and detailed feedback and we're very sorry to hear you were disappointed with the cleaning service. We'll ensure to pass your comments on to the local Franchise Owner.

Posted 6 years ago

“Very poor.”

Helpful Report

(9161) - Posted 6 years ago

Hello Thank you very much for taking the time to give us your feedback and we're sorry to hear you were disappointed with the cleaning service. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you.

Posted 6 years ago

“Tenants of my house arranged for the kitchen and bathrooms to be cleaned at the end of the tenancy. When I arrived at the house I was mortified to find that the cooker and shower had been ruined. The chrome had been damaged by cleaning products and will cost me to replace the complete shower enclosure. When I telephoned the Sheffield office, the lady was very unhelpful and defensive. I would advise to stay clear of this company.”

Helpful Report

Posted 6 years ago

“Two calls, both late, first time 35 min, no warning, second time 55 min no warning or apology given. Called office to enquire about this, no-call back no explanation. Cleaning not properly done, visible shelves and windowsills not dusted or cleaned. very poor standard of cleaning. Staff member just complains that not enough time to do proper cleaning.”

Helpful Report

(9144) - Posted 6 years ago

Hello Cheri, We're sorry to hear the negative experience you've had with your local MOLLY MAID Franchise. Your comments have been passed to the Franchise Owner and we hope they've been in contact to rectify the situation.

Posted 6 years ago

“4 Lights left on in house, bath mats left on top of toilet, chrome not cleaned in shower, front of fridge not cleaned, bath not cleaned, things moved to one side in kitchen & left & when I moved them back that area hadn't been cleaned , poor cleaning in utility room. Although I phoned to complain & was offered for windows to be cleaned next time I really feel that I shouldn't have to pay for this dreadful clean”

Helpful Report

(9097) - Posted 6 years ago

Hello Sue, thank you for taking the time to give us your detailed feedback and we're sorry to hear about these areas of concern and your disappointment with the service. We'll ensure to pass your comments on to the local Franchise Owner and the team who carried out the service.

Posted 6 years ago

“Arranged for a first time spring clean in advance of a regular weekly clean. Two cleaners came and quality of the clean was poor. We requested that they changed the bedding, this was not completed despite my partner being in the house at the time. Standard of clean was poor, no dusting of skirting boards, floor cleaning was not completed and bathroom clean was certainly not thorough and limescale was left on the bath and taps. A mug was broken and nothing was said by the cleaners. My partner complained to the company and we were promised a call back. The owner of the franchise did indeed call back but denied anything was wrong and then threatened in an aggressive way that unless full payment was received immediately we wold be served with a "solicitors letter". Needless to say we will not be using them again,”

Helpful Report

Posted 7 years ago

“Our tenants had Molly Maids in to clean the property when they moved out. As the landlord I was very disappointed in the standard of cleaning. The bed was not moved and there were tissues behind and also the skirting board was covered in dust, there was dust all along the bed frame. there was dust behind all the radiators, there was hair from a hair cut on the chair in the kitchen the microwave door was smeared and not cleaned properly. I certainly would not use Molly Maids, or recommend them.”

Helpful Report

Posted 7 years ago

“3 cleaning ladies stayed a maximum of 1 hour. Total cost to me £90.Economical with the materials used, obviously needed to be somewhere else. Hence house not cleaned to any kind of satisfaction.”

Helpful Report

Posted 7 years ago

Hello we are sorry to hear that you were not pleased with the service. We recommend that you discuss these issues with the local franchise owner who provided the service. If you require any further assistance please do contact the Support Office, all contact details are listed on our website.

Posted 7 years ago

“You have only bee once and you were expensive, useless, and disorganised.”

Helpful Report

(9035) - Posted 7 years ago

Hello Joanna. Thank you very much for taking the time to give us your feedback and we're sorry to hear about these areas of concern. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you.

Posted 7 years ago

“Cleaning and dusting wasn't done properly, a lot of areas were missed despite being reminded. It was rushed, there were brown water marks left on my kitchen floor and my downstairs toilet wasn't even cleaned. Very poor service for the amount of money I paid.”

Helpful Report

(9002) - Posted 7 years ago

Hello. Thank you very much for taking the time to give us your feedback and we're sorry to hear you were disappointed with your service. We'll ensure to pass your comments on to the local Franchise Owner for them to follow up with you directly.

Posted 7 years ago

“Initial clean not done to a good standard. Follow up clean done extremely poorly and lots missed. Manager for the area dismissed claims that the clean was too quickly done. Extremely disappointed and will be recommending friends to not go with the service”

Helpful Report

(9161) - Posted 7 years ago

Hello Max we are so sorry to hear that you have been disappointed with the service and we thank you for taking your time to provide this feedback. Your comments and concerns will be passed along to your local franchise owner for them to follow up with you.

Posted 7 years ago

“2 ladies were cleaning for 10' an area of 50 sq. m. They did not move a thing on the desks to wipe them properly. They cleaned the internal windows only after the director reminded them to do it, although it was clearly agreed in advance. They cleaned 50% of the inner part of the roof windows, because they did not have a ladder, although this was clearly asked and it was agreed that the inner part of the roof windows would be cleaned. I really doubt if a person can vaccum an area of 50 sq. m in 10' properly. And on top of this, they were very careless and stained the carpet with their things. They tried to clean the stains they caused, only when the director complained. Furthermore, the price agreed was 60 GBP for every alternate week., meaning 30 GBP for each time. This would mean reasonable if somebody really cleaned the office. But, 30 GBP for 10' of 2 people, means 30 GBP for 20' of work, meaning the hour of cleaning costs 90 GBP per hour!!! Well, no, thank you!!”

Helpful Report

(9026) - Posted 7 years ago

Hello Eva thank you for providing your detailed feedback and we're sorry to hear that you are dissatisfied with the cleaning service. If you haven't already, please do contact your local Franchise Owner to discuss this directly with them and we shall make sure your comments here are passed on to them also.

Posted 7 years ago

MOLLY MAID UK is rated 4.2 based on 1,391 reviews