MOLLY MAID UK Reviews

Name: MOLLY MAID UK
Address: MOLLY MAID House, Maidenhead
Rating: 4.20

4.2 Rating 1,391 Reviews

81 %

of reviewers recommend MOLLY MAID UK

Company Reviews

Questions

Metrics

4.2

Based on 1,391 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

01628 583760

Email:

ukso@mollymaid.co.uk

Location:

MOLLY MAID House
Maidenhead
SL6 8BW

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MOLLY MAID UK 1 star review on 5th September 2024

Taylan Baykut

MOLLY MAID UK 1 star review on 24th August 2024

C Brooke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY THEY ARE A TOTAL SCAM. We wanted to book Molly Maid’s for regular weekly cleaning, as part of this they say they cannot provide you with an hourly rate and that they will need to carry out an initial “thorough” clean of your flat in advance. They took an initial £100 deposit for this and state that if the work is much more than this then they will charge further money. When the time came they charged an extra £100 due to a lot of cat fur etc. – which was fine. I phoned to complain after the cleaners had left and I had a chance to look over the work, they said they would send maids back and refund me £40. This was arranged for Tuesday and they said they would contact me on Monday with a time. Monday came – no call. I contact them and they told me they would let me know a time. Tuesday came – no call. Honestly a total rip off and completely incompetent office staff, who before they try and defend themselves by sending maids to remedy poor work and having several failed attempts at entry I will give you background to the situation. I had to organize a dentist appointment over my lunch break on Tuesday and assumed they were no longer coming as there had been no communication regarding a time. Then just before I need to leave for my appointment I get a text saying they’ll be at my flat in 10 minutes. I had to refuse as I now had an appointment. It was arranged that they would return on Friday, initially I had a meeting in the morning so I said after 12PM. On Thursday morning my meeting was changed, I gave them more than 24 hours’ notice to make them aware to come any time accept 1-2PM. At 12:59 I get a call on Friday saying they are outside, I said I cannot let them in – I have a meeting, have no time to go over the poor areas with them and can’t have noise whilst I am in an online meeting. They then say they will have to reschedule AGAIN. I then had to spend this time in my meeting distracted to explain to the office that I couldn’t let the maids in to which I received the following responses. 1. “Many failed attempts and refusal of entry” 2. “Clearly finished my meeting as I had time to communicate” 3. “We were only asking for a little lee-way” If they had even given me one call ahead of time I would have been able to explain the situation, I was not finished my meeting but had to text back and forth to say I couldn’t let them in as I couldn’t have noise. Also, as it was remedy work I needed time to explain the exact areas as I was told it wouldn’t be another full clean. A little lee-way was complete inconvenience for me, I had arranged to work from home to accommodate then and was available every other hour of the day, my paranoia feels like they did all of this deliberately so that I couldn’t get my money back. Unless you are someone who stays inside all day and has money to burn then this company is not for you, you also need to be blind to ignore the rushed work that is done for the price of £200 for 3 cleaners who spent 1 hour cleaning and somehow light bulbs were still dusty, dust balls and cat fur still in corners, radiators still dusty, picture frames still dusty, stains still on floors, ovens not properly cleaned even though this was an additional £30 charge. Please for your sanity do not give this company and give these scammers your money. They now have £160, which they took for an hour clean when the place wasn’t even properly hoovered or mopped let alone dusted and “thoroughly cleaned”. They then blocked my mobile and refused to answer their landline – guess I’ll never see that money again.”

Helpful Report

Posted 2 years ago

“Having just moved into a filthy house and feeling overwhelmed with the amount of cleaning, my Mum paid for 3 ladies to work for 2 hours. Showed them around and pointed out the worst and most time consuming, - bathrooms, handles, floors and windows. They left after an hour, saying they don't usually do houses on a Saturday but the manager begged them, clearly not happy to be here! The standard of work was disappointing and ended up going over everything they did, properly! Waste of good money, never again!”

Helpful Report

Posted 3 years ago

“Awful company (at least the Cannock division is). Used for an end of tenancy clean. Firstly, we were quoted for inside of a built in fridge (amongst other things) to be done as part of this service. This was not done, and the manager argued that these things weren't included in EOT clean - basically she was lying. Other areas were not cleaned to a satisfactory standard, and when sent photographic evidence, the manager was so rude to us I could hardly comprehend it, especially as we approached her so nicely. She audibly scoffed at my partner down the phone when he asked if she might consider a 10% discount due to the parts missed (cobwebs in bedroom, 2 kitchen cupboards not cleaned, fridge not cleaned, etc.) We also organised a time for them to come beforehand that worked for us in terms of us moving out and moving into our new place, but they showed up several hours early and insisted on coming in and starting, which made it really hard for us to do what we needed to do. They simply wouldn't go away and come back at the pre-agreed time... It turned out they absolutely wanted to finish by 3pm in order to get to another job which I think is also why they left our place unfinished. Altogether this was a really rough experience - we never did get our discount because I found the lady too horrible and stressful to talk to, so I left it. But I will do my best to make sure other people know how bad they are!”

Helpful Report

Posted 3 years ago

“I have just been witness to an aggressive Molly maid cleaner who nearly crashed into me on the slip road to the M3 . She was very aggressive and clearly forgot that she has a company logo all over her car. Completely uncalled for . She has been reported to the police . Dangerous driving all over the M3 down to Hook.”

Helpful Report

Posted 3 years ago

“Impersonal, inconsistent & overpriced If you're happy to pay the same amount weekly for a cleaning company to stay 6 hours one week, 2.5 the next for the same house in the same state and believe the quality of the cleaning will be all the same then Molly Maid will work for you. We ended extremely unhappy with them. We used Molly Maid for 4 weeks after the initial in-depth clean they do. We have a 3,500sq ft house. We were quoted £92/clean VAT & cleaning products included which we thought was correct considering the size of the house, how much work it represents. The first week, the total time they spent cleaning was 6 hours which is what it needs to do a proper clean, but it dropped to 3 hours the following week, and then to 2.5 hours. They repeatedly explain they don't charge per hour, not to look at it that way which is clear and fine so long the cleaners don't rush through the clean which they did apart from the first time. It just showed. It felt so disrespectful. No care was applied, no attention to details. No mopping of the tiles floors d/s which represents a big surface, beds made in a rush, many surfaces not wiped, a tiny amount of washing up left (3 mugs/4 glasses) not touched, just put to the side, different teams come so the notes and feedback given is not applied some weeks. They also charge per item for ironing within the cleaning time. So you pay twice really for ironing. I was charged £1.50 per small handkerchief x 4 which was a clear overcharge. I called and emailed 10 days ago to explain how unhappy we were and with a few questions, I've still not heard back. Not expecting to hear from them anymore. They just didn't charge us for the last clean. I think their approach relies on trusting the cleaning team will do their best every week when they can choose how long they stay. A house the size we have doesn't get properly cleaned in 2/3 hours total.”

Helpful Report

Posted 3 years ago

“I am disgusted at the price of the clean. I live in Australia and I organised cleaning for my mum who is a full time carer of my father with dementia. I was horrified to discover she was paying £80 for a 2hour 40 min clean. That rate is exorbitant, when I saw the clean I was not impressed, marks left around taps and plugholes, some surfaces not dusted. It is a small 2 bedroom bungalow! £80 for just over 2 and a half hours.”

Helpful Report

Posted 3 years ago

“Awful experience. Missed very obvious areas if dusty carpets in corners. Missed obvious cobwebs. Didn't do the full hour I was due to pay for. Reconstructed with the office and agreed to have different come out who were fine but was put off by first visit so won't be using them again.”

Helpful Report

Posted 3 years ago

“Two ladies very nice but paid £150 for deep clean. Was disappointed. No paintwork cleaned, crumbs under appliances in kitchen. No dusting. No way was 59 minutes by two ladies worth £150.”

Helpful Report

Posted 3 years ago

“No Contract, No bill, No work done, Rude manager and Useless support As many other people have mentioned it, this company is really bad. I booked a cleaning as I left my flat and I asked for it to be fully cleaned. I could not be present, but the landlord took pictures showing that next to no cleaning had been done. I tried calling the manager, but when I explained she hung up on me and then I couldn't ever reach out to her. They did not provide a contract or a description of what would be done so now it's their word against mine. The support said they talked with the manager and she claimed that I requested only 1 hour which is not true and because she is apparently the owner of the business the support team will not do anything against her. I payed £50 upfront but the manager claimed that since they did what they had to do in one hour they did not have to be in contact with me anymore and so they refused any of my attemp to contact them. Worst company I have been in contact with. To avoid absolutely.”

Helpful Report

Posted 3 years ago

“Tried to book a house clea!n, and although your company is called Molly maid .uk, you are not available in my area! So you aren't a uk based company!!!”

Helpful Report

Posted 3 years ago

“My mother who is 86 was charged £80 for 45 minutes cleaning of her bungalow. There was two cleaners and she wasn't even pleased with the job that they did. Being charged over £40 an hour for each cleaner is an extortionate amount to pay. My mother has now cancelled them coming.”

Helpful Report

Posted 3 years ago

“Poor standard of cleaning throughout the clean. Came back to clean again however was still finished to a poor standard. Felt sorry for the cleaning staff, obviously very rushed by managers. Refund received did not match our expectations of the price for the service we received.”

Helpful Report

Posted 3 years ago

“Newcastle: We were quoted £72 for a weekly thorough clean - what we actually get is less than 2 hours cleaning (not much more than a quick wipe down) of low quality. I tried to discuss it with Terry who promised to attend to the issues I raised, however nothing changed and the fridge I have repeatedly asked to have cleaned periodically since they started several months ago, remains untouched. £36 per hour seems very expensive for the lack of effort involved.”

Helpful Report

Posted 3 years ago

“The worst customer experience ever! "Owner" Susan Garon was very rude and pushy. She was shouting and calling me a liar over the phone. I asked to speak to her senior on which she shouted "I AM THE OWNER!!!" I immediately wanted to cancel the booking and they have since refused to return my £65 deposit. I tried to amend my booking and she said that I will be charged £97.50 from 2pm as that is what she has booked in (contrary to what we agreed when making the booking). I felt I had no choice but to agree to her terms. At 2.20pm there was still no sign of the cleaners after which I tried to cancel the booking and she rudely refused and called me a liar. I really hope they do not behave like this with any vulnerable customers where she can just demand anything. Very poor from such a reputable company.”

Helpful Report

Posted 4 years ago

“Unprofessional, unkind, very judgemental. Wouldn’t do the dishes if they were left in the sink. Instead would leave the sink uncleaned due to a plate and a knife being left.....? Ridiculous.”

Helpful Report

Posted 4 years ago

“Very disappointing. I had had high expectations instead I was house shamed.”

Helpful Report

Posted 4 years ago

“Bromley area . It’s a disgrace that Molly maid cleaners are being told even if they show symptoms of COVID they are still to go to work. I would love to see a copy of there health and safety policy or there risk assessment on COVID”

Helpful Report

Posted 4 years ago

“Molly maid completed an estimation of 7 hours, given when the clean was booked 2 rooms were in unavailable as they were being decorated we decided that a 5 hour deep clean, totaling 10 hours as there was 2 cleaners would be enough, at no stage was this queried or the cleaners advise they were pushed for time, as they actually left 15 mins early. Simply tasks like dusting, bins emptied, shower heads were missed. Our house was left in a very unclean state, as well as our blind was broken. Please see the images attached of our experience. When I called Elaine the day after she advised there was no time before Christmas (a week away) for the cleaners to return. Then the following Monday, We we're offered an additional 2 hours recleaning, although given it took 5 days to resolve the blind being broken we decided the reclean would be too risky against further damage being made and not dealt with in the best way. After spending £300 I don’t feel like I got what I was promised.”

Helpful Report

Posted 4 years ago

“Total rip off.. £150 for 1 hr 45 minutes, absolutely ridiculous and not to a great standard.”

Helpful Report

Posted 4 years ago

“General cleaning good, but avoid carpet cleaning- very disappointing results”

Helpful Report

Posted 4 years ago

MOLLY MAID UK is rated 4.2 based on 1,391 reviews