Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,323 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

Moonpig.com 1 star review on 10th April 2025

Anonymous

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on the wrong day parcel said letter box friendly it was not uninstall app will not use MP again.”

Helpful Report

Posted 3 years ago

“Surprise pretty rainbow Birthday flowers arrived but half were broken and battered and by the 3rd day looking like I'd had them for 2 weeks!”

Moonpig.com 1 star review on 11th February 2022

Helpful Report

Posted 3 years ago

“I placed and order and scheduled it to be delivered on the 14th, the system split the order. Half the package was delivered on the 8th and half on the 14th. Also previously I ordered a gift with a card and they didn’t send the card. Grant at customer services palmed me off and offered no help. Useless like the company”

Helpful Report

Posted 3 years ago

“Christmas card I ordered failed to arrive, which I put down to Christmas post but after the next fiasco I'm not so sure. Spent time one evening personalizing a card for a friend's birthday. All looked good on the preview so I went ahead with the order. However, the confirmation email showed a stock photo still on the card instead of one I'd added. Thought this might just be a display bug on the email but checked with customer services the next day. They offered to cancel and refund but on checking my account I saw the order had already been sent. The agent confirmed the stock photo was on the sent card. No apology and so far the promised refund hasn't come through. I've had to message my friend and apologise for the card with a photo of random grinning strangers she's about the receive! On the bright side, there's a high probability the card won't arrive anyway. Use Funky Pigeon instead.”

Helpful Report

Posted 3 years ago

“Slowest website in the World. Can Stream on line faster, better than it takes a moonpig page to load.”

Helpful Report

Posted 3 years ago

“Waste of time and money. The cards came out under exposed, and the process of making it was painfully slow. It kept deleting what I'd write in and I'd have to start from scratch, which took over an hour. Horrible.”

Helpful Report

Posted 3 years ago

“I ordered some flowers for my sister's birthday and they arrived mostly broken - I'm so disappointed as they cost nearly £30 and I live in New Zealand and wanted to surprise her. This is the last time I use Moonpig.”

Helpful Report

Posted 3 years ago

“My friend sent me some letterbox carnations. They were the tiniest carnations I'd ever seen. They looked pathetic. I couldn't tell her because it would have broken her heart. Very underwhelming.”

Helpful Report

Posted 3 years ago

“On behalf of my elderly mother, I ordered 2 baskets of 6 hyacinth bulbs, complete with artificial snow and sparkling lights as Christmas presents. The recipients have noted that there were only 3 bulbs in the basket and no lights or snow. What a waste of money and complete disappointment for both recipients and my mother. £30 for a small basket containing 3 bulbs....daylight robbery. Will not use Moonpig again.”

Helpful Report

Posted 3 years ago

“The Yellow Rose Duo was sent by my daughter who lives in New Zealand as a 'hug', as my brother had passed away at Christmas. She thought it would be lovely for me to have a permanent reminder of my brother in the shape of roses (his favourite flower was a rose, and my favourites were yellow roses). When they arrived despite being left on the doorstep and not discovered until the next day - they looked absolutely wonderful. BUT WHAT A WASTE OF MONEY. Within a couple of days the leaves and buds began to wilt despite following the care instructions. At the end of five days they were completely dead.”

Helpful Report

Posted 3 years ago

“Birthday flowers arrived without a label saying who they were from. The card still hasn't arrived long after the Birthday is over. If you want to diss someone or lose friends by not sending an important birthday card you can't do better than Moonpig to get that message across.”

Helpful Report

Posted 3 years ago

“Order never turned up. Complete letdown company. They think offering £5 to your account makes up for everything. 👎👎👎”

Helpful Report

Posted 3 years ago

“If I could give a 0 out of 5 I would! Used this service twice and both times no order has arrived! When you pay for a service, you expect to get an order but for them to not even send it now, say its "technical difficulties". Its really poor service. Why is this company still open? When they can't even do there job properly is beyond me DO NOT BUY FROM MOONPIG !!!!!!!!”

Helpful Report

Posted 3 years ago

“Can’t review & purchase e mail card. Terrible experience”

Helpful Report

Posted 3 years ago

“Card never arrived . This has happened twice to the same person for their birthday . Very unreliable service. Offered to resend or refund but damage done. Recipient thought i had forgotten their birthday again.”

Helpful Report

Posted 3 years ago

“Signed up for new account. Personalised card then tried to sign out. But didn't recognise my email or password. After spending an hour and ten attempts I gave up. Now lost a customer but led me to reviews which should remind this company that reviews and stars do count.”

Helpful Report

Posted 3 years ago

“Card never arrived .”

Helpful Report

Posted 3 years ago

“Received a kind gift of a plant, wine and chocolates via Moonpig. I was very disappointed to see the plant was completely squashed, with all the flowering stalks broken. I emailed Moonpig immediately, including photograph, however still awaiting any response over a month later. I would suggest they need to review their packaging and also their customer services. I would not recommend this company.”

Helpful Report

Posted 3 years ago

“Not as good as Moonpig used to be 3 cards ordered in plenty of time. First card arrived 4 days after my friends birthday and the other 2 sent directly to my house arrived after 6 days. Moonpig cannot be trusted to fulfil their estimated timelines for deliveries. Avoid try elsewhere”

Helpful Report

Posted 3 years ago

“Absolutely useless still waiting 10 days later for a 5th birthday card which is pointless now as it’s been and gone and judging by their reviews it’s obviously the norm”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,323 reviews