Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful, ordered a card (with added photo), the tacky cheap letter box roses. For my mother’s birthday. Have recently lost Dad. Delivery date ordered. No product yet! Truly s***. Do not recommend, stay away”

Helpful Report

Posted 3 years ago

“3 times I asked for a replacement delivery of flowers because the flowers were such poor quality but after nearly 2 weeks I gave up and asked for the sender to be given a refund,I have absolutely no idea if they’ll get a refund or I’ll get new flowers as they simply don’t let you know what’s going on,very poor customer service”

Helpful Report

Posted 3 years ago

“Order didn’t arrive in time despite giving it sufficient time. Second time this has happened. Poor customer service. Will not be using this company again.”

Helpful Report

Posted 3 years ago

“Paid extra for guaranteed delivery on sister's birthday and arrived late. Second time this has happened.”

Helpful Report

Posted 3 years ago

“USE FUNKY PIGEON INSTEAD IF THIS COMPANY…Worst card company ever. Ordered a card. Was never delivered despite receiving email to say it was. We ordered the same card another two times and still never delivered. Waste of time and money ABSOLUTE RUBBISH….!!!!”

Helpful Report

Posted 3 years ago

“Absolutely shocking service. I paid for next day delivery. They card didn’t arrive. When I tried to contact them I could only find a web chat no direct number. The best they could do was to still charge me the card refund me the postage and send another. They said it’s lost we don’t know what happened to it. By this point the card was no use as the persons birthday had passed. 5 days I bought this card in advance of there birthday and they still managed to get it wrong”

Helpful Report

Posted 3 years ago

“Totally disgusting company they have no customer service. They have lost a family moment we can never get back. I gave them 2 weeks to get it right and it's my wife's birthday and they are still not here”

Helpful Report

Posted 3 years ago

“Spent all day scheduling cards for birthdays throughout the year. Created some lovely bespoke cards spent time choosing them and picking a layout. I spent over £60 on cards, 3 cards did not arrive.”

Helpful Report

Posted 3 years ago

“Do not use if you need cards in less than a week. My dad will miss out on special 80th birthday cards thanks to these charlatans.”

Helpful Report

Posted 3 years ago

“I received some roses that a friend had sent to me because I’ve been poorly. This is only the 2nd day, and already they are wilting. There was supposed to be a card with them, which I still haven’t received! These flowers cost £24 for a dozen, I.e. £2 each, and they’ll be in the bin in a couple of days! Very dissatisfied, and would never order anything from Moonpig!”

Helpful Report

Posted 3 years ago

“Really wish I had read these reviews prior to using Moonpig. Ordered a card for my grandsons special birthday in advance. Took time uploading particular photos, writing a special message. Didn't receive card. Customer service response was sorry, blame royal mail!! How come when I use royal mail and stick the flipping stamps on myself it always arrives! Not good enough Moonpig your blaming royalmail for your own shoddy service! There's obviously something not right with the dispatch side of your business, going by these Customers complaints and my own personal experience. As for Customer service it's uncaring inpersonal and just spouts off generic responses without a thought for the individual Customers special occasion. I definitely shan't be using this service again and will advise friends and family to avoid.”

Helpful Report

Posted 3 years ago

“Never came”

Helpful Report

Posted 3 years ago

“Whenever I order a card with a 'gift' i.e. a bottle of wine or a bunch of flowers, yodel is the delivery contractor. They are always late. Sometimes by a day. Sometimes by a couple of days. This is unacceptable and ludicrous from a service that caters for peoples special occasions. Moonpig simply 'fob you off' and say through their chat option..sometime today could be anytime from 7am till 11pm. I was told 'why are you stressed' To which I replied its my 25th wedding anniversary and I dont want the card and flowers delivered a day late. In the end gave up on the obvious millenial idiot. Will not use Moonpig again. And will tell everyone I know not to either.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery on a Thursday, still no card on Sunday. Don't spend money with this company”

Helpful Report

Posted 3 years ago

“Ordered a birthday card and paid for next day delivery. Recipients birthday was actually 3 days later but it still hasn’t arrived! Will not be using again as the same thing has happened to my son. We both got an email to say the cards had been sent to the wrong Royal Mail DO. Ok so Royal Mails fault but don’t rely on next day delivery if it’s not going to arrive.”

Helpful Report

Posted 3 years ago

“It was my daughter's BIRTHDAY yesterday ordered a card with our photo on it the gift came but she recieved someone else's friendship card instead just complained and they said that they would refund me for the card but that isn't the issue here it was her BIRTHDAY I'm so angry that they cannot check cards before they go out I wouldn't even give them one star won't be using them again they didn't really care sort of oh well never mind I will refund for the card”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Who sends cards in a paper envelope with no warning not to bend the contents? Moonpig do, so you can receive your expensive card bent in half, ripped open and soaking wet. Then their llive chat team will promise a replacement that never turns ups. Do yourself a favour and avoid this company.”

Helpful Report

Posted 3 years ago

“If I could give a 0 I would Wouldn’t purchase from Moonpig again I ordered special cards for my husbands 50th birthday that never arrived emailed to complain and they just did not give 2 hoots all they care about is money no customer service at all …shocking service BTW ordered last week in September BEWARE”

Helpful Report

Posted 3 years ago

“I received a box of half dead broken and crushed flowers. My son had ordered them as a celebration gift for special occasion. The card was missing and I literally thought it was a bad joke as the flowers looked like they should be in the bin. It's upset me and my son. Turns out it wasn't even the flowers he ordered. The box was pristine so it is not damage caused by courier or post service. They looked like someone had ground their feet into them and the flower heads where off the stems in the bottom of the box. They looked like they had been put in the bin after being reduced to 10p in a supermarket and no one buying them. I have asked for a refund. Only the second time I've used Moonpig and first time the card I ordered had loads of random question marks in it that I did not request. They deserve no stars....dreadful service.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,300 reviews