Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 2 star review on 26th July 2025

209

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got my card waste of time not happy”

Helpful Report

Posted 3 years ago

“Awful customer service, I paid extra for the card to arrive for the next day and it never arrived and they blamed me that I said not to deliver for today. Do not use them. Cannot trust that your card will arrive on the date you want. Plus it took over 3 minutes to speak to a rude agent.”

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Posted 3 years ago

“Wrong delivery date. Better than last time when my wife received someone else's present and card”

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Posted 3 years ago

“Was told wait time was 3 minutes, got no response after waiting for nearly an hour. Time to find someone reliable. I will never use Moonpig again!”

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Posted 3 years ago

“Yet again everything delivered early ruining the surprise I'm yet to have anything delivered correctly with Moonpig No Customer Service they are not interested at all. Everytime I do orders I check dates 3 times they are confirmed and everything gets to the recipient early spoiling the surprise. I used to spend a lot of money for every family member and friends but now I give up and will delete the app WAKE UP MOONPIG BEFORE YOU DONT HAVE ANY CUSTOMERS LEFT SERVICE IS SHOCKING GET STAFF THAT DO CARE ABOUT THEIR JOBS”

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Posted 3 years ago

“Shocking service and yiu can’t speak to anyone”

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Posted 3 years ago

“My daughter received these for her birthday in July and as you can see they are inedible so just be careful what you order.”

Moonpig.com 1 star review on 29th August 2021

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Posted 3 years ago

“I ordered a birthday card to go to the US from within the US. An email said it had been delivered. It was not. I received absolutely redress of any kind. Abysmal service. Will not be using Moonpig again”

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Posted 3 years ago

“Ordered beginning of the week for the weekend, paid first class.. saturday and no sign of if”

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Posted 3 years ago

“Ordered prosecco and chocolates for my brothers 50th. The confirmation email said it would be the following day. It arrived 2 days late. The customer service agent would only offer a refund of the delivery and a goodwill gesture of £5 on my next order. To date still he hasn't escalated this to his manager. Do not waste your money. They spoil special occasions.”

Helpful Report

Posted 3 years ago

“Daughters 18th birthday cards didn't arrive on the 23rd August which was her 18th and spoke to moonpig on line customer services not interested and cut conversation off no apology nothing only interested in getting money. Paid over £11 each for the cards to be delivered on requested date and my daughter didn't get them on her special day very disappointing and wouldn't recommended moonpig”

Helpful Report

Posted 3 years ago

“If I could put no stars I would £60 on sweets, card and balloons and this is what arrived : see photos”

Moonpig.com 1 star review on 21st August 2021

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Posted 3 years ago

“A birthday present from my brother to my sister he lives in Europe flowers dead and dying and wat it must have cost she is upset and very angry”

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Posted 3 years ago

“mum was in all morning , card and chocolates returned to sender ..disgraceful....”

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Posted 3 years ago

“Sent a personalized card and flowers for mum's first wedding anniversary as a widow ordered my dad's favorite flowers. Flowers arrived damaged and not mixed colours only 1 colour Instead of personalized card it was an apology card that my personalized card was not sent due to mix up Really upset my mum seeing my dad's favorite flowers all destroyed in tiny box not fit for purpose”

Moonpig.com 1 star review on 18th August 2021

Helpful Report

Posted 3 years ago

“Colleague was leaving. I arranged a Group Card with 20 messages (the max allowed). When the card arrived, the messages at the top and bottom of the page were cropped. Contacted customer services via chat app and the card was resent... with the same issue! All the customer service people want to do is refund or reprint. They don't seem able to understand the issue. Waste of time & money.”

Helpful Report

Posted 3 years ago

“Flowers for mams birthday looked very disappointing, nothing like the picture, will not be using moonpig flowers again”

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Posted 3 years ago

“Wedding card ordered on Monday9th August. Not sent out until Wednesday 11th so missed the wedding group who were travelling down South for the actual wedding. What a waste of money. I could have gone to the local shop and posted a card myself for considerably less money. Very much doubt I will use this company again having sent an email to say it would arrive by the 11th….which it obviously didn’t….and now will probably arrive post honeymoon!”

Helpful Report

Posted 3 years ago

“Card arrived two days after actual birthday. Said it was delivered, but not to me it wasn't! I called to get a refund, which I got very quickly to be fair. My customer service was good, which is more than can be said for the people making the cards and sending them out, which they are obviously not doing! I will NEVER use again.”

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Posted 3 years ago

“Disgusting service. Put the incorrect number of address accidently. Sent back to Moonpig. Will not send it out again for me. Never use service again.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,300 reviews