Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,287 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for Next Day delivery. Moonpig did not dispatch my order on time but refused to refund me. They sent the card late and wanted to provide a credit instead. Only received the promise of a full refund when I opened a case with www.resolver.co.uk & Tweeted. Avoid this conpany at all costs.”

Moonpig.com 1 star review on 26th May 2021

Helpful Report

Posted 4 years ago

“Don't buy flowers from Moonpig, our flowers arrived wilting, we complained they sent another bunch, which arrived mostly dead and rotting. See photo which was taken within 5 mins of receiving, box they came in was undamaged.”

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Posted 4 years ago

“DO NOT BUY FLOWERS FROM MOONPIG. Will never order from this company again. Do not waste your money on this companies flowers, please go to a better company. Brought flowers for family member and the box arrived damaged, as well as the flowers being dead.”

Helpful Report

Posted 4 years ago

“Family member has received 2 malicious cards sent by some jealous little girl through the moonpig website, it’s absolutely disgusting that this happened once let alone twice!! Why the hell are moonpig printing and sending cards with hurtful nasty messages inside??!!!”

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Posted 4 years ago

“We received a bunch of flowers. As soon as they arrived we opened the box at least a quarter of the flowers were damaged and had to be thrown away. The rest looked old and drab lasted a few days and had to be thrown away”

Moonpig.com 1 star review on 18th May 2021

Helpful Report

Posted 4 years ago

“The card I ordered did not reach the intended recipient - instead a card was left by Royal Mail at the address the original card I ordered which was torn down the middle - was a completely different card and the personal greeting inside was for someone completely different and unknown to me - I went on to the Moonpig Chat complaints and all they offered was to resend by original card order but to arrive 3 days later so too late - they offered a refund or redelivery - I was offered no explanation - I expected a full refund and my order to be sent asap - this is outrageous - I was supposed to just shrug my shoulders and wait for the redelivery 3 days after the event - I personalised my card too and used a family photo so dont want some complete stranger to be in possession of my card. Also when I asked was I going to get a refund they said no because they were redelivering my order - in the enail I received it was as if I was simply doing an order and they simply doubled the original order amount that I paid and added goodwill no payment at side of their new total - it beggars belief - what kind of company does this - I asked for their Chief Executive’s email address - they said they dont have one - so do not buy from a company who treat wronged customers this way / every time I see their tv ads I see red - so every company should have a Customer Service and these 2 words do not apply to Moonpig - never again - dont buy from them - they dont have any clue how to manage errors!!!! This is the ripped card my nephew received from complete strangers - I wont include my card as personal.”

Moonpig.com 1 star review on 17th May 2021

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Posted 4 years ago

“I was sent a card today on my birthday which was not for me and from complete strangers. I phoned your helpline and a new card is being sent both to me and the other recipient. I was just talking to my brother who shares my birthday and exactly the same thing has happened to him. He has a card for a stranger. What appalling service from Moonpig.”

Helpful Report

Posted 4 years ago

“Rubbish site. Selected an e-card and it kept asking for my postal address; Eh?. FAQs were useless and Chat was designed not to! Very keen to get you to by add ons but not to do what you want which is to send a card! Grrrrr!”

Helpful Report

Posted 4 years ago

“My son sent me a lily plant for my 65th birthday- box was intact and undamaged but 2 out of 5 stems were broken, the top of one broken stem had been stuck back into the soil and fell over when plant was moved, other stem top was missing so it was sent out like this, soil dry as dust- dying very quickly. Moonpig did replace plant after I complained but not such a nice flower and it had ruined it really. Save your money and go elsewhere!”

Helpful Report

Posted 4 years ago

“Don’t bother I sent my 82yr old dad a gift and card for his birthday. Royal Mail said the postage hadn’t been paid. Contacted moonpig and they weren’t interested. Wouldn’t give me a refund unless Royal Mail returned the items. I had paid for delivery today. Happy birthday dad.”

Helpful Report

Posted 4 years ago

“My friend kindly sent me flowers for my birthday. Firstly they arrived later than I was told and secondly when I opened them all the petals were dropping off. Within 2 days I had to discard them. I didn’t like to tell my friend as it would looked as if I was ungrateful and complaining. I will never order flowers from Moonpig as a gift. Very disappointed.”

Helpful Report

Posted 4 years ago

“Please don’t waste your Money on flowers from Moonpig. Had some delivered for my birthday and they’ve had to go in the bin. They are dry as a bone, drier petals falling off everywhere, even the stems are bone dry! I feel sorry for my friend having spent £20 on the flowers, I’m sure moonpig know we wouldn’t tell people how bad they are after being so kind to send some and spending so much money on them :(”

Helpful Report

Posted 4 years ago

“This is my third time , my flowers sent by my son last 2 days and never open up , i use the plant food and use water in a clean vase , very disappointed , my flowers from my supermarket last three weeks . I should tell my son , never dared”

Helpful Report

Posted 4 years ago

“Flowers arrived half-dead with 8 buds broken off. They were a birthday present. Will never use moon pig again. Buyer beware.”

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Posted 4 years ago

“Letterbox plant left on doorstep on 30.4.21 Should have been delivered 29th. No card to identify sender, what the plant was or how to care for it. Identified it as a fern using the app. pl@ntnet (excellent) Only knew who it was from as sender rang on 29th to see if I had received it. Appalled at standard of products & service. I will never use Moonpig ever, I would have emailed customer service my dissatisfaction but didn't fall into any of their categories for contact.”

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Posted 4 years ago

“My husband ordered a bouquet for a very special wedding anniversary. When it arrived it looked quite good but within 3 days was dead. I followed all the instructions (not that I am a novice with flowers and plants) but they still died. Very disappointing especially when I received another bouquet from a different source which were still going strong after 10 days'”

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Posted 4 years ago

“The flowers for the second time arrived already going brown. Dead within 2 days.”

Moonpig.com 1 star review on 5th May 2021

Helpful Report

Posted 4 years ago

“On April 29 my order said it would be delivered in one business day. When I placed the order it said it would be delivered on May 5th. OK, there was a Bank Holiday this weekend so I take responsibility for that, but on 5th May I received an email from Moonpig saying the item I had ordered is out of stock. I will never use them again.”

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Posted 4 years ago

“Birthday card never arrived they said they had sent another it never arrived use moonlight at your peril”

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Posted 4 years ago

“Flowers just left on doorstep and they look half dead when unwrapped loads of petals fell off.”

Moonpig.com 1 star review on 27th April 2021

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Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,287 reviews