Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,287 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service. My mum paid overnight delivery. It never came despite moonpig saying we are lying??? Never will our family use this service again. Funky pigeon will get our business now and we ordered a lot as family. Disgraceful company.”

Helpful Report

Posted 4 years ago

“I ordered a birthday card for a friend but after I completed the order I noticed that it was going to be dispatched immediately ... due to covid..... not happy with this I went onto the virtual assistant to cancel this order and thought it had been done by someone called Connie but I keep receiving messages saying my card will be delivered. I don’t want this card delivered find this really frustrating and time consuming but it seems this card cannot be cancelled. I have been given a credit as goodwill gesture but when that is used.. bye bye moonpig”

Helpful Report

Posted 4 years ago

“Flowers arrived late at least two stems dead within two days all dead apart from some Lily’s all greenery and other flowers dead My grand son bought me these with a card for my birthday the card was ok But would not complain because it would upset me He paid a lot of money for the flowers I buy cards off moon pig for cards which are ok but waste of money for flowers I’m really sad for him but he won’t buy flowers again !!!”

Helpful Report

Posted 4 years ago

“I ordered a card a week before my friends birthday. I was asked for the date I wanted it delivered but It did not arrive. On contacting customer services I was told that it should arrive within the next week and that this was within their accepted time frame! They are expensive and a complete waste of money if the cards don't arrive on time. I will not use them again.”

Helpful Report

Posted 4 years ago

“I ordered a card for my son, I was the receipient of the card, as I wanted it to come to my address, before sending it on to my son, as I wanted to put in my own personal message. When the card arrived, it came without an envelope, and they say that I requested this!!! I had to catch a bus into town - buy an ugly brown envelope for the card - and then send the card off, (apart from queuing up at the post office for over 10 minutes!) BEWARE - THEY DO NOT SEND OUT ENVELOPES!!!!”

Helpful Report

Posted 4 years ago

“First and last time I'll use Moonpig. Ordered 2 cards and some flowers all at the same time and all going to the same address, for some reason they sent one card via post and the other card and flowers by courier, card by post arrived and then the courier turned up with just the flowers,contacted moonpig who just said sorry must be lost in transit can offer a £5 credit or resend the order but will take 1 to 5 days to arrive .You can give my £5 credit to charity because I will never use you again and my misses who's birthday it was meant for won't be either. What a joke of a company.”

Helpful Report

Posted 4 years ago

“Had orchid plant and card delivered. Orchid had obviously caught cold. Tried complaining but they couldnt find order. Said it must have been from somewhere else. Though in moonpig box with moonpig card inside. Sender is in isolation and couldnt possibly have delivered this. Unless I could get in contact with sender nothing could be done....... Sender is having a very difficult time so didnt want to trouble her. Dont bother with moonpig, quality of plant rubbish and they cant even find order when you do complain.”

Moonpig.com 1 star review on 20th April 2021

Helpful Report

Posted 4 years ago

“Have used Moonpig for many years but am very disappointed with delivery service I ordered a card for my grandson on 10/04/21 to be delivered on his birthday 17/04/21 but card did not arrive. Contacted them only to be told the deadline for delivery would be 20/04/21 which to me is ludicrous! They should get their act together about poor delivery will not be using this company again.”

Helpful Report

Posted 4 years ago

“How to show your wife you love her on her birthday. Buy her a personalised card and an expensive bottle of champers. Brownie points ahoy! Unless Moonpig screw it up and send a cheap bottle of Prosecco instead. That’s a great way to show how much you value her. Never mind, contact customer services and they will surely rectify the problem and maybe even try and repair the issue. Nope. They think it is right and proper to just refund you on the single mistake (not even the full error value) and not the fact the whole experience was tarnished. Had to contact multiple times to get most but not all of the money back. When I asked to speak to a manager I was told phone lines are down. What a complete shower of moonpoop. I would recommend using any of the other options before Moonpig. Sort yourselves out moonguys and girls. Bad customer service never ends well in today’s market place.”

Helpful Report

Posted 4 years ago

“I would never buy flowers for a present again was really let down and they arrived dead. They said they would refund me but that's my friend with no flowers on time very dissatisfied”

Moonpig.com 1 star review on 15th April 2021

Helpful Report

Posted 4 years ago

“Similar story to others regarding flowers - extremely small bunch & half dead. Poor, poor value for money. The recipient said they looked the equivalent or a £4 bunch from the petrol garage - I paid over £20! The card also got separated so didn't arrive at the same time. Not quite the impact I'd had in mind. x”

Helpful Report

Posted 4 years ago

“I would give them 0 stars based on my experience. I had arranged for sympathy flowers to be delivered. Order failed twice. I asked them for help in the live chat. Terrible customer service. Would never be ordering from them again.”

Helpful Report

Posted 4 years ago

“My daughter placed a birthday card order for her sister’s birthday , on the day of opening it she received someone’s leaving card , my wife had to email someone as you can’t phone anyone up , in the email reply, we where told we’d get a full refund without any apology of remorse”

Helpful Report

Posted 4 years ago

“A box of chocolates arrived for my birthday, April 3!!no detail who from. I didn’t receive a birthday card from my daughter. She contacted Moonpig on the day and they were sending out another. A week later, still no card. The chocolates were from my daughter! Very disappointed for her.”

Helpful Report

Posted 4 years ago

“They were drooping on arrival however perked up in water but are now looking awful .... barely into day 4. I wouldn’t order from them - go local through Interflora. Million time’s better”

Moonpig.com 1 star review on 10th April 2021

Helpful Report

Posted 4 years ago

“Received a bunch of rainbow chrisyanths for Easter and some of them were droopy dying. I received them Good Friday and they were dead by Easter Sunday. I had blue dye on my fingers from the stalks and had to scrub my hands. They were obviously food dyed. I would not recommend as they are not what they are on the picture advertised on the website. I threw them in the bin on the Tuesday”

Helpful Report

Posted 4 years ago

“A week has passed since my order was placed and the card has still not arrived. Have requested a refund as the birthday has now passed but refused saying it is still within the timescale. Shocking service and will not use Moonpig ever again Just beware of the unacceptable timescale of their deliveries.”

Helpful Report

Posted 4 years ago

“Order placed but not delivered on time. moonpig simply dont care. Poor customer service, won’t be using again”

Helpful Report

Posted 4 years ago

“Ordered george birthday cards on the 19th march. Both cardsdespatched on the 22nd of march. It is my sons birthday today and y cards have not arrived. Been told "They just have got lost in transit". Not good enough!!! First time n 31 years that my son has not had a birthday card off us. Was asked if I wanted the cards re-sending or my money back. Obviously chose to have my money paid back into my account. Maybe I should have let them re send the cards. Might just get them in time for next years birthdays !!!!!!!”

Helpful Report

Posted 4 years ago

“The second time this month I have ordered a card and both have arrived without an envelope. Should have been easy to sort out with customer support but alas apparently the giant cards don't come with an envelope, only the one they send it to you in! If you're planning on writing in your cards and giving them to the recipient be aware you may have to wrap it first! What a silly system.”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,287 reviews