Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery left on front step. Sent pic of delivery left outside. None of Moonpig delivery policies followed or my instructions indicating no safe place. Chat operative didn’t really care and even when I pointed out online selling laws state that it’s their responsibility to deliver into hands of the recipient, the response was if you think it’s been stolen, call the police. They just cut off the chat. Absolutely disgusting.”

Helpful Report

Posted 1 year ago

“Shocking customer service Flowers and card delivered day late Ask for a refund they did nit want to know This is not the first time moonpig has let me down Will not be usthem again”

Helpful Report

Posted 1 year ago

“Poor quality of product very disappointed”

Helpful Report

Posted 1 year ago

“half a valentine present disapointed no teddy”

Moonpig.com 2 star review on 15th February 2024

Helpful Report

Posted 1 year ago

“Delayed delivery and designing the card using the iPhone app was not smooth. App is not that great to adjust and crop the photos and the app itself does not seem to have smart auto adjust functionality. On top of that, rude customer service! They just leave the chat once done saying what needed to say.”

Helpful Report

Posted 1 year ago

“Unfortunately this is the card company that can't deliver a card. Ordered an e-card to be delivered on a special day, but this company wasn't able to send a simple email card (which takes one second to arrive) despite having said they would deliver it on a set day. I will never be using this company again and will use their competitors instead. My advice: steer well clear!”

Helpful Report

Posted 1 year ago

“Shocking service! Did not fulfil their obligations under contract.They blamed the courier, which is their responsibility not the customers. I would not endorse doing business with this company as they have no morals!!!”

Helpful Report

Posted 1 year ago

“Ordered Giant car, mug and sweets with personalized pic on the app, all quite easy on your phone. Paid with credit card and all 3 items were delivered next day.second year I have used this service and no problem. Very pleased and will return. UK customer purchased 9.02.24”

Helpful Report

Posted 1 year ago

“Yet again another order not received - terrible customer service too - use another company who can deliver, literally!”

Helpful Report

Posted 1 year ago

“wow, normally I think moonpig is a good but slightly expensive service, but wow, they take your money, then if they cant provide the service you bought, they take 10 days to return the money. erm......I need the chocolate, I need the flowers, I need the card that I bought to be delivered or return my money now ! so I can go to a shop and buy”

Moonpig.com 1 star review on 12th February 2024

Helpful Report

Posted 1 year ago

“Delivered a week too early so flowers would be dead spoke to online chat couldn't sent back or refund told me to reorder them”

Helpful Report

Posted 1 year ago

“On the past few occasions, they have been over 1 - 2 weeks late , No contact phone number, no response to chat , I personally will not use them again, terrible service.”

Helpful Report

Posted 1 year ago

“Agree with previous comments. First time of using, guaranteed delivery 8 days ago, still not arrived. I ordered a sympathy card for a dear friend who lost his wife suddenly to cancer. I feel so embarrassed that my card has not been delivered. Awful. Don’t use!”

Helpful Report

Posted 1 year ago

“Agree with all the previous comments. Avoid.”

Helpful Report

Posted 1 year ago

“£4.99 postage and 4 days later no package. Moonpig used to be SO good.”

Helpful Report

Posted 1 year ago

“Couldn’t be more disappointed twice with Moonpigs flowers. It’s just a shame it won’t allow me to write the review with the pictures attached. All by one of the flowerheads were broken, stems were snapped in half and flowers were dead. It says it comes with seven days worth of freshness, I’ve seen fresher looking flowers in a crematorium three weeks after a funeral.”

Helpful Report

Posted 1 year ago

“I ordered from here for my son's 16th Birthday and was assured delivery would take place on his birthday. Delivery did NOT take place on his birthday. I explained this to their customer services via live chat. After a short while 'Rhys' came back and said the item had been lost in transit and re-ordered at a cost to them and would now be delivered in 1-3 days. I stated that it would have been nice to have a choice as what use was a birthday card which will now be 1-3 days late and that a refund of the item would have been preferred. Do not trust these one bit. This was my second try of Moonpig after they messed up a few years ago. Wish I hadn't bothered now. Go to Fucky Pigeon if you want a company like this. Never let me down once.”

Helpful Report

Posted 1 year ago

“I would give zero if able,shocking state of flowers, some of the roses were half dead petals brown and curling up,they lasted 2 days in vase before being binned sent as gift to me also chocolates sent almost up to their sell by date,asked family member to complain as feel they were robbed! Disgusting quality!”

Helpful Report

Posted 1 year ago

“Shocking service by Moonpig. Did not fulfil delivery as selected with a week notice, you pay extra to select this service. Made out it’s a dispatch date you select but it’s not it states delivery date. Was cut off abruptly from the chat by Rhys. I have ordered with Moonpig for years, this is the worst service , clearly something has changed.”

Helpful Report

Posted 1 year ago

“I ordered a plant to be delivered as a birthday gift. Arrived upside down and damaged, supplied pictures but was told they would need more pictures to review with the wrapping off. The damage was to the top of the plant which is completely unwrapped in the images I supplied. Left me on live chat for over half an hour to tell me I need to ask for more pictures despite the damage being visible. Unacceptable service. Will not use again, more reliable alternatives available.”

Helpful Report

Posted 1 year ago

Moonpig.com is rated 1.5 based on 1,300 reviews