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Moonpig.com Reviews

1.5 Rating 1,135 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

1.5

Based on 1,135 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 6th May 2024

Moonpig.com 1 star review on 6th May 2024

Moonpig.com 1 star review on 6th May 2024

Moonpig.com 5 star review on 2nd April 2024

Moonpig.com 1 star review on 6th March 2024

Moonpig.com 2 star review on 15th February 2024

Moonpig.com 1 star review on 12th February 2024

194

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a genuine mistake on a postcode whilst ordering flowers , I tried to call the courier to no avail so reverted to contacting Moonpig who promptly offered to send out another bunch as a good Will gesture to ensure they did get delivered on time . Excellent customer service and flowers were beautiful and well received”

Posted 4 years ago

“Very impressed with my Moonpig cards that I received ! Cards lovely ,quick delivery plus great customer service ,thank you moonpig you did great”

Posted 4 years ago

“I must be one of the lucky ones,I have purchased 5 photo cards over time now and everyone have been delivered in time. I was abit worried about my last one because it wasnt ordered until 30/07/2019 and had to reach Australia by today 9th August but it was recieved afew days ago. Thank you Moonpig.”

Posted 4 years ago

“Absolutely love Moonpig! I have personalised the card for my husband for our 10th year anniversary with lots of our pictures from 2009 til now.. so cute! Very personal, you can add many pictures and the text you want on the card, way better than the cards bought in any shops!”

Posted 4 years ago

“I've shopped with Moonpig for years and I have never been let down. It always puts a smile on people's face when I give it to them and reminds me why I didn't just go to the card shop.”

Posted 4 years ago

“Excellent site with first class customer service!”

Posted 4 years ago

“Brilliant ... very helpful and polite. Every order I've made delivered on time and intact. Thanks!”

Posted 4 years ago

“My personal experience of moonpig cards is excellent! I have ordered many and the print quality and card quality is superb, I will continue to use, thank you Moonpig you have never let me down.”

Posted 4 years ago

“my card went to the wrong address and they were happy to resend it again and change a spelling mistake for me. thanks to Logan !!!!!!! very happy and will always use this website Maedeh”

Posted 4 years ago

“I have got very good experience with Moonpig.com There is very wild range of options and delivery is always on time.”

Posted 5 years ago

“Excellent service”

Posted 5 years ago

“Fabulous cards. Would recommend to all.”

Posted 5 years ago

“Always great and very fast service! Recommended.”

Posted 5 years ago

“Really easy to use, great value for money and great reaction from my friend on her birthday.”

Posted 5 years ago

“Really pleased with this fantastic company. A huge range of brilliant cards and gifts. I live abroad and rely on moonpig to deliver my birthday and Christmas greetings to my friends and family back home.”

Posted 5 years ago

“Website always quick and easy to use. Excellent and prompt service. Recipient very happy with card and gift”

Posted 5 years ago

“Very easy and quick delivery”

Posted 5 years ago

“I have been creating cards for family members, I like the photo upload one's so I can create very personal cards, they have a system whereby you can register birthdays , special yearly events and will then send you reminders. They have a large variety of cards for all occasions. Another company started up copying their products but I will stay with Moonpig as they have proved to be a brilliant service.”

Posted 5 years ago

“Very easy to navigate round the website. Sending personalized cards all over the world is simple. Hassle free payments and very good prices.”

Posted 5 years ago

“easy to use . The poem I wrote was scripted very well. Arrived in two days very happy”

Posted 5 years ago

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Moonpig.com is rated 1.5 based on 1,135 reviews