Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moonpig were really helpful with me when I personalised a recent card wrongly by mistake... very helpful man called Jace... 10/10”

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Posted 2 years ago

“Received a lovely birthday card from my wonderful son and family.”

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Posted 3 years ago

“Ordered a personalized birthday card for my Husband to be delivered a week before his birthday to which I'm pleased to say it did in perfect condition. My Husband has now opened it up on his special day and it's exactly what I ordered for him, he's very happy with it as am I, absolutely love it.”

Moonpig.com 5 star review on 18th April 2022

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Posted 3 years ago

“Lovely, excellent quality cards, and all arrived on the very next day. Will definitely order more ❤”

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Posted 3 years ago

“Sent a birthday gift to a friends daughter she received the wrong item so I used the online chat to ask for the correct item to be delivered. It was so straight forward and very quick to do. I was very impressed with their great customer service.”

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Posted 3 years ago

“First time using moonpig, Fabulous photo on front of card and delivered next day. Amazing quality, absolutely delighted”

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Posted 3 years ago

“I can’t express my joy at Moonpig’s speed of service. I ordered a personalised card yesterday late morning and got the card (perfect) today Royal Mail first post at 9.30. OMG how fantastic is that. Birthday girl’s birthday tomorrow so no worrying that it won’t get here on time. THANK YOU MOONPIG.”

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Posted 3 years ago

“I have been using Moonpig for a while, never had any issues, fast delivery can even choose the date you want, good quality and a great choice of cards, recently i damaged a card, on requesting a duplicate, Moonpig sent me one the next day i will just add totally FOC, will continue to use for any future cards”

Moonpig.com 5 star review on 19th January 2022

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Posted 3 years ago

“Amazing service! My personalised card I ordered which I then posted got lost in Germany. This Co. Posted out another directly to Germany at no cost! Awesome! Thanks so much! 🙏🙏👍😁”

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Posted 3 years ago

“I am satisfied , got my cards on time , the customised mug delivered on time as well with all photos on it like I requested . Good!”

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Posted 3 years ago

“Beautifully long lasting red roses”

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Posted 4 years ago

“Quality goods, quick and easy to order . I made a mistake regarding adding a name to a card , only realised when I made the payment , quick e Mail regarding my mistake and was quickly sent a refund . Stunning service many thanks .”

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Posted 4 years ago

“Excellent service ordered at 4pm arrived next day at 2pm”

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Posted 4 years ago

“I had some flowers sent to me before Christmas the four red roses last nearly 2weeks but the four white roses are still going strong they are in the conservatory and it is the 26th February they look lovely thank you very much my niece got them mejeanhines”

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Posted 4 years ago

“I ordered 3 card to send to France. They got lost and never arrived . Moonpig customer service advisor was brilliant and resend them straight away.After few days,they arrived. I had some very happy nephew and nieces . Thank you”

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Posted 4 years ago

“Thought I'd do something different this year and made my wife an anniversary card to mark our 21st anniversary on 11th Dec 2020. Made it early to give enough time for delivery as it was the Christmas period. Was continually told that the card was on its way. Really poor that I then had to go buy another card as a substitute. I never write reviews but thought why not. My card was only a small transaction and thought they don't give a dam. So for ALL your professionalism Moonpig you were pathetic. I received the card just before the new year. Where is your so called reliability. Pathetic. I will never use you again. I work in newspaper advertising and I will spread your poor service throughout. I have other sources of social networking again which I will tell others to use other like companies. Pathetic.”

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Posted 4 years ago

“Ordered a few cards late on the afternoon before and was pleasantly surprised to have them arrive the very next day, so thank you for the good service and pleased with all the cards as they were all correctly personalized with photos and names too.”

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Posted 4 years ago

“Surprised at the low star rating as my experience of Moonpig has been nothing but 5 star. Love their products, which are of a high quality and represent good value for money when consider the cost of buying and posting a card on the high street. Placed a recent order also and stupidly forgot to write inside the card and wasn’t able to amend it before it went to print but Moonpig didn’t hesitate to refund me so I couple put the order through again and to be fair, they didn’t have to help me, it was my own doing. Very pleased with them to date and very grateful for their service throughout lockdown in particular 😊.”

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Posted 4 years ago

“I always order my cards from Moonpig and they arrive the very next day, I can always rely on them that they will provide me with quality customer service. Thank you!”

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Posted 4 years ago

“I have been really pleased with the quality of the cards I have purchased from Moonpig. They have been of high quality and have been delivered efficiently and for the dates specified. I have ordered birthday cards, engagement cards and anniversary cards and also an e-card. I have also recently ordered two birthday bouquets and an engagement hamper and all of them have been delivered on time and of high quality with good communication from Moonpig. Thank you Moonpig 😊😊”

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Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,285 reviews