Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister in law was over the moon with her plant and card, great service and I chose the day I wanted it delivered”

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Posted 7 years ago

“I ordered a card for a friend's birthday. I was very pleased with the selection available. The price was fair and the card arrived on time for her birthday.”

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Posted 7 years ago

“Fantastic service”

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Posted 7 years ago

“I wanted something special and very different and I got just the card. Making it up myself online was fun and the result was so personalized. Delivery was prompt and price was cheaper than any of the bigger card stores. Will use from now on.”

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Posted 7 years ago

“Quick and easy to use and accurate delivery time. Ideal when you need a postal delivery when you are unable to get to a mailbox yourself”

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Posted 7 years ago

“so easy to use, and delivery was quick and right on time”

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Posted 7 years ago

“I have used Moonpig 3 times in the last month and each time have been delighted with both the quality of the cards and the speed at which they have been delivered. Excellent value for money and wonderful cards.”

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Posted 7 years ago

“I was able to order a birthday card easily for my grandad, they had a great selection and he loved it.”

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Posted 7 years ago

“I loved making my 95 year old Grandma very happy with a personalised birthday card with photos of her great-grandchildren on. The card said 'We love you Grandma x' and she thought her new name was 'Grandma X' and had to be told the X was a kiss. That made her laugh :)”

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Posted 7 years ago

“Moonpig is very easy and reliable for sending cards to loved ones when you are out of the UK.”

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Posted 7 years ago

“Easy to use website, great quality cards and fast delivery.”

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Posted 7 years ago

“They are always easy and you can see it before you order it.”

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Posted 7 years ago

“Top quality printed card that arrived next day, great service!”

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Posted 7 years ago

“easy to use site”

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Posted 7 years ago

“Good quality photo card and speedy delivery.”

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Posted 7 years ago

“Excellent delivery expectations, good value for money, ease of website use”

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Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“Moonpig is perfect for any celebrations, you name it they have it. It’s perfect and useful. I love Moonpig”

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Posted 7 years ago

“so friendly, gave me a free gift as i joined after my purchases- so kind!”

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Posted 7 years ago

“Easy to order the card i wanted and it arrived very quickly.”

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Posted 7 years ago

Moonpig.com is rated 1.5 based on 1,285 reviews