Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so friendly, gave me a free gift as i joined after my purchases- so kind!”

Helpful Report

Posted 7 years ago

“Easy to order the card i wanted and it arrived very quickly.”

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Posted 7 years ago

“Good selection of cards, able to personalise without much issue. On this occasion there was a fault with their system which meant that the cost of the card was taken out of my account twice - I hadn't realised, but they emailed promptly to apologise and refund was made very quickly”

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Posted 7 years ago

“The personalised card for our 39th wedding anniversary was perfect and arrived on time thank you”

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Posted 7 years ago

“When i need a good birthday card or special card i can always find what i need in moonpig and the flowers or present to go with it as i can no longer get to the shops to get it”

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Posted 7 years ago

“Excellent service. I got my order when I should have & they kept me informed of where my order was”

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Posted 7 years ago

“Fantastic products on offer”

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Posted 7 years ago

“I ordered a photo mug for a friend , it came in 2 days, quality was great , really pleased!!”

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Posted 7 years ago

“I have used them for a long time and they have allways been great.they helped me out straight away when I made a mistake with a date”

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Posted 7 years ago

“I have used them for a long time and they have allways been great.they helped me out straight away when I made a mistake with a date”

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Posted 7 years ago

“They're my go-to place for greetings cards. They save me so much time!”

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Posted 8 years ago

“Always happy with the cards for everyone ! Lots of choice and very quick delivery!! Thank you Moonpig!!”

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Posted 8 years ago

“Great quality cards, speedy delivery and one very happy little girl”

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Posted 8 years ago

“Great selection of cards, I like you can personalise the front of some of them, I like how you can change the fonts of the writing inside and it's all centred. Fast delivery too!”

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Posted 8 years ago

“I love buying cards from Moonpig. I am able to be creative - choosing my own words and image uploads - and therefore make really personal cards for people I care about. People love to see their own names or personal photos used in a professionally printed card. In addition it is one of the most convenient ways to send cards - great if you are running late and have no time to go to the shops and post a card yourself. Moonpig reminders really help me stay on time with birthdays which has been a relief (not one of my strong points!).”

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Posted 8 years ago

“Refunded order quickly when I made an mistake with a card for a birthday. Brilliant customer service too. Great!”

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Posted 8 years ago

“Fantastic customer service from Moonpig. Had a problem with an item and they refunded my Moonpig account immediately. I used the money to purchase another card for another family member's birthday. Always left feeling delighted with Moonpig. Please keep up the amazing work!”

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Posted 8 years ago

“I use Moonpig for cards all the time and love their website as it's easy to navigate and you can personalise cards if you want. They have a good selection of cards of all ages and themes. I would recommend them most definitely.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“She will let me know when she gets them and then I will be Happy”

Helpful Report

Posted 8 years ago

Moonpig.com is rated 1.5 based on 1,300 reviews