Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent site with first class customer service!”

Helpful Report

Posted 6 years ago

“Brilliant ... very helpful and polite. Every order I've made delivered on time and intact. Thanks!”

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Posted 6 years ago

“My personal experience of moonpig cards is excellent! I have ordered many and the print quality and card quality is superb, I will continue to use, thank you Moonpig you have never let me down.”

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Posted 6 years ago

“my card went to the wrong address and they were happy to resend it again and change a spelling mistake for me. thanks to Logan !!!!!!! very happy and will always use this website Maedeh”

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Posted 6 years ago

“I have got very good experience with Moonpig.com There is very wild range of options and delivery is always on time.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Fabulous cards. Would recommend to all.”

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Posted 6 years ago

“Always great and very fast service! Recommended.”

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Posted 6 years ago

“Really easy to use, great value for money and great reaction from my friend on her birthday.”

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Posted 6 years ago

“Really pleased with this fantastic company. A huge range of brilliant cards and gifts. I live abroad and rely on moonpig to deliver my birthday and Christmas greetings to my friends and family back home.”

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Posted 6 years ago

“Website always quick and easy to use. Excellent and prompt service. Recipient very happy with card and gift”

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Posted 6 years ago

“Very easy and quick delivery”

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Posted 6 years ago

“I have been creating cards for family members, I like the photo upload one's so I can create very personal cards, they have a system whereby you can register birthdays , special yearly events and will then send you reminders. They have a large variety of cards for all occasions. Another company started up copying their products but I will stay with Moonpig as they have proved to be a brilliant service.”

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Posted 6 years ago

“Very easy to navigate round the website. Sending personalized cards all over the world is simple. Hassle free payments and very good prices.”

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Posted 6 years ago

“easy to use . The poem I wrote was scripted very well. Arrived in two days very happy”

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Posted 6 years ago

“Arrived on time”

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Posted 6 years ago

“plenty to choose from, loads of fresh funky ideas for all occasions. love see new gifts and card designs”

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Posted 6 years ago

“Lots of different choices”

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Posted 7 years ago

“Simple and easy to use website. Great selection of cards that can be personalised for any occasion. Quick and convenient delivery options.”

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Posted 7 years ago

“I was very satisfied.”

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Posted 7 years ago

Moonpig.com is rated 1.5 based on 1,285 reviews