Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,288 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The card and present took 10 days from order to delivery despite being promised in 3. The gifts was smaller than advertised and disappointing. Tracking information was only available on day 10 and moon pig did not and still has not replied to my enquiries”

Helpful Report

Posted 5 years ago

“Don’t bother sending a gift at the moment. Delivery company broke the gift so it wasn’t delivered, nor was my card. Contacted Moonpig four business days ago and still no reply. They’ve closed their phone lines so have to email only and getting no response. Missed my friend’s birthday, which was days ago now.”

Helpful Report

Posted 5 years ago

“My husband ordered a bouquet for my birthday due to social distancing. To say disappointment is an understatement. The flower heads that weren’t squashed were at the bottom of the cellophane and more that half of the bouquet was foliage. So not worth the money don’t bother better buying flowers at petrol station to be honest”

Helpful Report

Posted 5 years ago

“Flowers arrived for my sick mother from her cousin. Didn’t last three days. Same happened on my birthday, complained that time and has some replacements a week later but the occasion had long gone. Can’t complain this time for fear of offending relative.”

Moonpig.com 1 star review on 13th June 2020

Helpful Report

Posted 5 years ago

“Poor customer service. Calls not being accepted. Held on a live chat queued twice having joined at 187 and 167 respectively. Got down to 33rd and 40th having been on hold approx 45 mins on both occasions to be cut off. Ordered cards 08.06.2020, still not received and needed for Nephews 18th tomorrow, so angry !!!”

Helpful Report

Posted 5 years ago

“Received flowers for my 25th wedding anniversary they were all broken and the roses brown around edges cannot get hold of anyone to complain”

Moonpig.com 1 star review on 11th June 2020

Helpful Report

Posted 5 years ago

“Ordered gift on 31st May for my friend as she had some terrible news. This still hasn’t been received. Can’t call at the moment and tried 3 times for online chat - always in a queue of over 200. Each time when I get to between 50-40 it disconnects and ends the chat! Terrible service. Unresolved issue and only one method to contact customer services currently. I won’t be ordering from them again!”

Helpful Report

Posted 5 years ago

“Ordered card and Champayne for my sons anniversary. Card arrived by post but no Champayne. Left lots of emails with moonpig (no response) waited on live chat from queue246 to 79 then cut off. Finally tried to ring and message saying not taking calls. Still has not arrived. Don't use them they are very unreliable and spoiled the anniversary surprise MariaBevan”

Helpful Report

Posted 5 years ago

“Go somewhere else”

Helpful Report

Posted 5 years ago

“Ordered a card had not arrived after one week tried to ring them but not taking calls, a recording I email and guess what the email link does not work, dont touch them with a barge pole go somewhere else, I spent £13 and over one week later have nothing and no way of getting my money back VL”

Helpful Report

Posted 5 years ago

“Order two cards for an event, website said they would be here on time. 4 days later I get an email blaming royal mail for a delay in delivery. So I order cards off funky pigeon. Got the cards from funny pigeon on time posted via royal mail, and two weeks late I got the moonpig cards which where no good as the event had already passed. Emailed customer service at moonpig as I was unhappy about this, got an automatic email back saying they would be in touch soon, then never heard from them again. Would not recommend. The funky pigeon cards turned out to be great and came within 4 days. I know which site I will use in future.”

Helpful Report

Posted 5 years ago

“I received a birthday gift of flowers on Monday. The roses were bruised and brown and other stems were broken. I did not wish to tell the person who sent the gift so attempted to get in touch with the company. Four times web chat disconnected as I was getting nearer to the top of the queue. Four different attempts to contact the company via email, all returned me to the purchasing page. The gift arrived with a card guarantee of quality but no evidence of any option to contact if quality not that expected. It appears that this company is only interested in taking money without the goods being provided. Surely goods should be fit for purpose. Rest assured I will be informing my contacts and will certainly never recommend this company”

Helpful Report

Posted 5 years ago

“Rubbish ordered my Sons birthday card and a gift from the Moonpig site on 30th May. Paid extra for special delivery to be delivered on 5th June, his birthday is on June 6th so plenty of time for any issues or so I thought. It never arrived. I am fuming my Son is in Somerset we live in Essex. I could of got it there next day? Never using them again absolutely useless. It was his 30th Birthday too !!!!!”

Helpful Report

Posted 5 years ago

“Had some flowers delivered for my birthday on the 3rd June from my son who works abroad, the Lilly’s were open and some of the flowers were dead, tried 4 times on live chat...from being the 45/50th customer in line after waiting nearly an hour and getting down to being customer 6/8 I was cut off, tried calling but the call centre is down, so have resorted to the resolution centre”

Helpful Report

Posted 5 years ago

“Just over a week ago my husband sent me some flowers via moonpig. And they had been squashed into a box far to small causing some if the flowers to be broken and the flower heads at the bottom of the box. The bunch was that squashed it petals were soggy and mashed up. Opening the bunch up to give them a little air and try to salvage some the stems were turning brown and some were even mouldy. The smell off them was awful. My husband has sent two emails to customer services over the last 9 days and heard nothing. There was even a leaflet stating how they are so keen on quality in the box. Discusting. Will not use again! Appaled by the lack of customer service and the state of the flowers sent out and if course the packing that was even close to the right size for the flowers. Just over a week ago my husband sent me some flowers via moonpig. And they had been squashed into a box far to small causing some if the flowers to be broken and the flower heads at the bottom of the box. The bunch was that squashed it petals were soggy and mashed up. Opening the bunch up to give them a little air and try to salvage some the stems were turning brown and some were even mouldy. The smell off them was awful. My husband has sent two emails to customer services over the last 9 days and heard nothing. There was even a leaflet stating how they are so keen on quality in the box. Discusting. Will not use again! Appaled by the lack of customer service and the state of the flowers sent out and if course the packing that was even close to the right size for the flowers.”

Helpful Report

Posted 5 years ago

“2 weeks and my Goddaughters card has still not been received ..will try again to contact the company but so far I have had no reply from them. As I live abroad, this service seemed to be the answer for me to never miss any ones Special celebrations .... I ordered 2 giant cards on the same day... the second card to my Grandchild is due to arrive today but I am not holding out much hope of it arriving on time if at all. My Goddaughters birthday was 2 weeks ago but is still waiting to receive her card that may never arrive. How do we claim our money back ?????? Will never go near this pathetic unorganised company again!!!!!!”

Helpful Report

Posted 5 years ago

“STAY AWAY ......So upset that my Goddaughter never received the card I ordered for her birthday. The service is substandard and causes upset to all involved. I have tried to’Live chat’ but can never get a response, I have sent 3 emails on three separate days but have had no reply. I would NEVER use this pathetic excuse for a company again..... I now have the hassle of trying to get a refund.”

Helpful Report

Posted 5 years ago

“Bouquet sent from my son for my birthday in the most terrible condition. How Moonpig can take customers money for such awful service I don’t know. I filled in contact form and emailed to no avail. I’ve not told my son as he would be upset. Next step, contact Trading Standards!”

Helpful Report

Posted 5 years ago

“Ordered a card for the birth of my grandson which has never been delivered. Sent numerous emails, received a standard reply but unable to reply using their email therefore keeping continuity of replys. Tried using live chat which times out as so many people are live!. Never using again and going to stop payement”

Helpful Report

Posted 5 years ago

“Just heard from moonpig asking what was my problem!!??? I had sent many emails telling them. Asked if they could call me and told they cannot!! NEVER USE AGAIN”

Helpful Report

Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,288 reviews