Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,288 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Card arrived late, even though I ordered it a week before and stated which day i wanted it to arrive. Absolutely shocking when the only service they provide fails to work...”

Helpful Report

Posted 4 years ago

“if i could give 0 stars I would if i could give 0 stars I would. How this company has been so "successful" is beyond me. I paid for special day guarantee for my brother and dads birthday. My brothers wasnt delivered at all and neither was his craft beers plus they "dispatched" the card on the day it was supposed to arrive. I work at sea so I wasnt even able to give a replacement. I am really upset by this. My dad how ever has received a copy of the same card a day for the past 3 days and his gift that was supposed to arrive with the first card came 3 days late, melted and damaged. This is £50 worth that i paid for and I am f***ing furious. To top it off getting help from customer service it next to non existant. Avoid completely. Funky pigeon is 100% better.”

Helpful Report

Posted 4 years ago

“This is the worst company I have ever had to deal with. I sent a card on the 7th August 1st class. It still hasn't been delivered. The customer service is worse than useless. Never again!!!!!.”

Helpful Report

Posted 4 years ago

“Moonpig delivered some half-dead flowers to a bereaved lady but they were sent to the wrong address. I tried to notify Moonpig to help the sender and the intended recipient but they were uninterested in correcting the mistake. Don't expect any help from Moonpig's Customer Services if anything goes wrong !”

Helpful Report

Posted 4 years ago

“A birthday present from my son arrived, dead flowers and squashed chocolates only the wine survived”

Moonpig.com 1 star review on 10th August 2020

Helpful Report

Posted 4 years ago

“Recived the sweetness bouquet of flowers and card today 10th Aug. Sadly 3 lily flower heads fallen one stem 2 other flower stems so wiltered lucky if they last the day very disappointed as recieved as a birthday gift that my step daughter had spent her precious money on costing approx £22-£24 not happy”

Helpful Report

Posted 4 years ago

“Ordered cards for family during lockdown. 10 year old got card meant for an unknown adult. 8 year old whose birthday was in May has just received a card for someone’s Dad! One nephew never received card and another was 3 weeks late and for someone else. Written twice weeks ago to complain but no reply. This company is a complete shambles. Please stay clear!”

Helpful Report

Posted 4 years ago

“Just have received my birthday flower from my besti but I feel so embarrassed to send her a picture and told her lie how beautiful are the flower. Never recommend this service”

Moonpig.com 1 star review on 8th August 2020

Helpful Report

Posted 4 years ago

“Ordered a card for a 21st birthday. Queried with customer service after 2 days in which they told me the order had been 'stuck in printing' and they only found this out because I asked them to check! I will never order from this company again and I urge anyone looking for a quick and reliable service to also look elsewhere.”

Helpful Report

Posted 4 years ago

“Birthday flowers and card ordered did not turn up, even with 2 weeks notice of the date, online chat service was most unhelpful, and staff seemed totally uninterested or willing to assist - they may still turn up is all they said!”

Helpful Report

Posted 4 years ago

“Not impressed, what sort of company sends out flowers without the accompanying card? I opened a box of flowers from moonpig the other day with a message inside apologising as they were sending the card to go with the order separately. It now seems that the card has gone missing. I do not know who the flowers are from and have contacted moonpig who were no help whatsoever. Why send the card separately in the first place?”

Helpful Report

Posted 4 years ago

“Absolute shambles of a company, ordered card and gift with 3 weeks notice before delivery date. didn't deliver, no communication or anything from them about it. got in touch with them and no effort at all the resolve the issue absolutely shocking company to deal with. Save yourself the disappointment and use one of the other companies offering the same.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“What can I say, worst way to wish someone a happy birthday. Placed an order for a personalised card and a balloon, as soon as the order was placed the picture format completely changed and zoomed in to cut the person's face. Orders cannot be edited on the app and the website is blocked on my laptop for security reasons so contacted the support team on twitter, provided them with the details they requested and they never bothered to respond after that. Card arrived at almost 5 pm on the birthday day (ordered on Friday for Tuesday) along with a very deflated balloon. All this cost £21. What a waste of time and money, couldn't have made the person feel less special to receive a card at the end of the day and a deflated balloon. Learnt my lesson and will stick to normal cards moving forward”

Moonpig.com 1 star review on 4th August 2020

Helpful Report

Posted 4 years ago

“Received birthday flowers and after 2 days some flowers were badly wilting and nearly dead. More greenery than flowers in bouquet, and even this was shrivelling on 3rd day. Poor quality lilies - only 2 buds on one stem, and 3 buds on another. Wouldn't recommend to use Moonpig for flowers. Very disappointing.”

Moonpig.com 1 star review on 3rd August 2020

Helpful Report

Posted 4 years ago

“I received flowers that looked like the ones Tesco are throwing out on a Sunday afternoon, dying after 1 day, broken/snapped flowers and more greenery than actual flowers, hate to think how much my friend spent!!!”

Moonpig.com 1 star review on 2nd August 2020

Helpful Report

Posted 4 years ago

“My daughter sent me some flowers yesterday. Disappointed with them. Lilies are tight closed 2of the sprays of pink flowers were broken and the greenery was dying. Will tell my daughter not to bother again”

Helpful Report

Posted 4 years ago

“I ordered flowers and a card for my niece for her 13th birthday. A week before her birthday my sister decided to take her daughter away so I rang Moonpig to ask if I could change the delivery address. I was refused, despite adequate notice. Flowers will be arriving and left on the doorstep for a week. Furious! What a waste of money! How hard is it to change delivery address?!”

Helpful Report

Posted 4 years ago

“My friend had bought me Flowers For my birthday, the flowers When delivered were chucked over my side gate!!!! The flowers seemed to be ok thank god, the flowers were lillies in which ONLY 2 opened up and all the others remained closed and dropped off and died.. this is such a disappointment as my friend would have paid a lot for these flowers. I will not be recommending moon pig, I would just stick to selling cards.”

Helpful Report

Posted 4 years ago

“Flowers dumped outside my sisters house isnt acceptable. Voucher codes dont work even though you apply them within minutes of receiving them. Dont waste your time”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,288 reviews