Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,353 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 14%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 15th March 2026

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

215

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a gift of in a basket with a plant, chocolates and wine for a birthday. Unfortunately no card arrived with the gift, they did not know who has sent the gift. I contacted customer care not at all helpful.”

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Posted 5 years ago

“Not delivered . 10 days to refund money , not good 😌”

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Posted 5 years ago

“Ordered a card with a picture upload. Wanted the picture, plain, nothing added so ignored the box that said add text here. They printed the card with Add text here across the picture. How bleep stupid. Too late to do anything about it. Never again - there are other companies available who will get my business!”

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Posted 5 years ago

“Worst customer service by Alexander.”

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Posted 5 years ago

“Just received flowers from my son for my birthday. Really disappointed to find a bunch of completely drooped leaves with a few tight buds of alestromeria in the box. Certainly not worth ANY money. Maybe moonpig should stick to cards and not offer extras!!!”

Helpful Report

Posted 5 years ago

“Absolutely disgusting, don’t be fooled by them. They promise to get your card/gift delivered on time and they fail. When you try and speak to customer service they say it’s your fault you didn’t check delivery times. DON’T USE THEM DEFINITELY CAN NOT BE TRUSTED”

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Posted 5 years ago

“Shocking online customer service for what was a simple request within less than an hour of making my order. Refused to cancel an item or change the delivery date And charged me £8 shipping. I asked to make a complaint and they kept fobbing me off and then They left the chat. Their website is rubbish and won’t be ordering from again. I really hope my colleague gets her correct leaving gift on time and In one piece. Bunch of muppets :(”

Helpful Report

Posted 5 years ago

“My birthday has been spoiled by your flowers, ordered by my daughter and son I law. I am totally disgusted and depressed to think what I got for what they have spent. They should get their money back. When I have spoken to them I will totally did Moonpig on line”

Moonpig.com 1 star review on 19th October 2020

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Posted 5 years ago

“Order placed on Sunday for a delivery of flowers on Tuesday for a special occasion but just not delivered. When I spoke to customer service they just offer to reorder or give refund. Extremely disappointing I won’t be using them again. Unfortunately for me I hadn’t looked up reviews I thought they would be a good company but having read reviews I now realise this is not a one off😡”

Helpful Report

Posted 5 years ago

“App does not have a save area for cards in progress. They immediately go to the basket. It does not ask if all 3 cards should be sent to the same address. I was only sending off one card And it’s now got 3. 2 were incomplete and Should not Have been for that address I have been trying to contact Moonpig since last night but they only open at 9.30”

Helpful Report

Posted 5 years ago

“My item never arrived, yodel stated ‘item left in a safe place’; but clearly was not. Neither yodel or Moonpig we’re able to assist or resend. Not happy at all as my friend was suffering with a death in the family. Disappointed to say the least.”

Helpful Report

Posted 5 years ago

“Absolutely awful company and customer service. I was told by an agent on live chat that there was a 30% discount code which automatically goes through at checkout when in fact there was not. When I spoke to another agent he just said 'there is no discount/voucher active on our website right now'. We went around in circles and the agent was very rude and unhelpful. NEVER SHOP HERE. Funky Pigeon is cheaper and has more offers. Their customer service is much better. Wish I never bothered trying a new website. I spent an hour personalising the card to then receive the worst customer service of my life.”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Ordered a card Sunday, it's now Thursday and still not received it.”

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Posted 5 years ago

“Ordered a card 7 days ago. Still not received. Need to buy my daughters 16th card from Tesco now”

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Posted 5 years ago

“If i could give 0 I would. Card was meant to be delivery in 1 day. 4 days later its still not here ruining my dads 60th. I tried to speak to their team about this and they were incredibly unhelpful and rude to me. They kept throwing links at me that only supported what I was saying about it being late and then disconnected the chat refusing to help. Moonpig has seriously gone down. You cannot run a successful business like this. I will never be using them again. Customer service is the heart of a business and these people have none. Don't expect value or respect if you have any queries, once they have your money thats it.”

Helpful Report

Posted 5 years ago

“Card hadn’t shown up! Ordered Wednesday. Despatched Wednesday (yeah, right!). Today is Saturday. Still no sign. Never again! Several other people I know have had the same dismal service it would seem.”

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Posted 5 years ago

“Do not buy flowers from Moonpig! A friend had sent me a yellow rose plant in a wicker tea cup and saucer as a surprise gift. They arrived with a few yellow flowers already opened. Followed the aftercare but after a few days it started to brown and wilt. No more roses came through. And the leaves kept falling off. The same friend bought herself one too. After a few days it wilted and died. Contacted customer services who said that nothing they can do as they have passed the 5 day freshness guarantee! For this to happen to both our flowers is not a coincident. It’s the poor quality products they are sending out. No apology! What a waste of money at £22 each!! Poor quality flowers.”

Moonpig.com 1 star review on 19th September 2020

Helpful Report

Posted 5 years ago

“My husband ordered a surprise bouquet for our wedding anniversary. It arrived at 7.30 pm with the flowers wilted and dying. I followed the enclosed instructions in an effort to revive them but by the next morning they were dead. A complete waste of money and a huge disappointment”

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Posted 5 years ago

“Ordered a card and a bonsai tree for my toting niece who is diabetic. They didn’t send the tree instead sent her a huge bar of chocolate! My last two emails have been ignored.”

Helpful Report

Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,353 reviews