Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,353 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 14%
Customer Service
Communication Channels	Live Chat, Email

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Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 15th March 2026

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

215

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a “Welcome to a new home” card and gift for my friends. Realised it was his birthday on the same day! So not thinking it would be a problem I ordered a birthday card and gift on a separate order to the same address, going at the same time, thinking when I would email them they would credit me like for x 1 delivery. I was wrong , my mistake , but no common sense with this lot.”

Helpful Report

Posted 5 years ago

“Just got two cups with picture of my grandchildren and I'm discussed with the fact they cut the face of one. So what was the point of ordering them. Also wonky and tap was left on so you could see it. Never will use you again. Should not be allowed to sell your products.”

Helpful Report

Posted 5 years ago

“I ordered a card for my sister on the 10th of September thinking she would receive it on her birthday the 12th but it did not get sent until 9pm on the 11th so did not arrive until Monday the 14th.After I complained they did not even apologise and offered a few pence refund for postage refund. I will NEVER use this firm again.”

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Posted 5 years ago

“My son and daughter-in-Law who live in Australia have used moonpig twice to send me flowers but quality is awful”

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Posted 5 years ago

“I ordered a birthday package for my stepson "weeks" before the actual occasion and was let down as it did not arrive. I understand the increase in demand, but Moonpig could have at least apologised that the present wasn't going to be delivered.”

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Posted 5 years ago

“Sent flowers for my sisters 70Th died the next day.”

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Posted 5 years ago

“I have been a customer for a few years and have bought dozens of personalized cards and the recipients have always been happy with them as lol delivered promptly and good quality Recently my young granddaughter asked if she could send her mum a card via my account. I let her view what was on offer. Imagine my horror when she came across the ‘new funny cards’ (not my description) that are quite sexually explicit and with offensive language. I have now cancelled my account with Moonpig who should issue a warning regarding content of these cards Why should children be exposed to such rubbish”

Helpful Report

Posted 5 years ago

“Delivered nearly dead flowers should know better and go to a professional florist and not spoil people’s special day shame on you moonpig don’t take the chance could have got better from the garage on the way home”

Helpful Report

Posted 5 years ago

“Sadly Moonpig are somewhat dishonest when it comes to expected delivery times. Even when you specify a date weeks ahead they then add 1 to five days to it! Customer service make conflicting excuses and only when you suggest contacting the card company do they agree to a refund again in 5 to 10 days time!!!”

Helpful Report

Posted 5 years ago

“I have during Covid, ordered several floral gifts and personalised gifts for friends and family which appeared to have gone well. However, I had purchased 3 personalised cards over the weekend to be used between my sister Nd I got family birthdays but as I sent 2 cards to her address and one for myself, only the one that came to my address had an envelope?. Why would I purchase my sister 2 clearly different personalised cards (50th and 60th) with no envelopes. Went on chat to customer service who agreed to send out envelopes if I sent ref number but when I went back I was told this was inaccurate. Offered £5 refund towards next purchase? I am looking for envelopes and not to use Moonpig again. One of the cards to my sister was also bent in the right hand corner.”

Helpful Report

Posted 5 years ago

“Very disappointed.... my granddaughter brought me a bouquet of flowers during lock down & within the 3rd day then where all dying , she emailed them with regards to matter & still haven't had a reply from them with regards to this matter I wouldn't recommend moonpig for flowers”

Helpful Report

Posted 5 years ago

“Delivery received in a crushed box But worse to come when it was opened The care card says roses are protected with petal guards ... nonsense. They were wilted .. Sunflowers drooping with brown leaves. How dare you send something like this out Then to add insult to injury refund or new flowers offered. You should have automatically refunded, offered to resend flowers free of charge and give compensation to sent to apologise for the embarrassment caused in such an awful delivery.”

Helpful Report

Posted 5 years ago

“Ordered flowers for a friend's birthday and they arrived shrivelled up and broken. Complained and received a replacement bouquet that was also shrivelled and”

Moonpig.com 1 star review on 29th August 2020

Helpful Report

Posted 5 years ago

“My sister sent me a wedding card and a gift for my wedding. The card was a large card and Moonpig folded the card in half to fit it in the box with the gift (obviously to save on postage). The card was not even in an envelope, it is also badly damaged. An absolute disgrace... Will think twice before using Moonpig now.”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Rose plant arrived in an oversized box with inadequate packing to keep it upright. Plant had tipped over soaking my birthday card and loosening all the plant. The plant flowers themselves were starting to rot. NOT good enough and moonpig was paid £24 for this by a university student!!!!”

Moonpig.com 1 star review on 27th August 2020

Helpful Report

Posted 5 years ago

“Have used moonpig for many years, as I live in france it is easy to use for family occasions etc. In July I ordered a cars for my nephew, it arrived the day after his birthday having ordered it with plenty of time. So with that in mind, my 2nd nephew was 18 on 25th August, I ordered with extra time. It still hasn't arrived today the 27th. Tried complaining etc, waste of time. Avoid.... waste of money!”

Helpful Report

Posted 5 years ago

“I’ve received two 50th gifts from good friends (one overseas) the flowers didn’t last a week when most do from supermarkets I get them from. The other was a box of chocolates that I received in return from holiday and put them in the fridge. Opened them a week later and they were congealed. No doubt my friends paid a premium for this service but there should be extra care delivering chocolates when the weather is hot. It’s also frustrating when their website doesn’t allow a customer to mention these things. ‘Contact us’ is very limited and non- existent for the gift receivers.”

Helpful Report

Posted 5 years ago

“Flowers arrived dead and shrivelled. Agreed to send again free of charge-second bunch exactly the same. Absolutely rubbish”

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Posted 5 years ago

“Orderd card and alcohol gift to be delivered 21/08/20. On 24th contcted webchat, re-ordered as tracking got stuck at yodel depot. Said deliver 25/08/20. Spoke to yodel on webchat said they dont issue the order numbers. On 24th same day got text from moonpig, said been delivered. No it hadnt! Got to now contact moonpig tomorrow and demand my £30 back for card and gift. Terrible service. In meantime im nearly 1 wk late for my friends 60th. Checked garden etc no delivery. DO NOT ORDER”

Helpful Report

Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,353 reviews