Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,341 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 18th January 2026

Angie

Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

214

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couple of orders in a row went to “processing” and were late, I had to chase them. When I queried the second issue, I tried to understand the error and said I was disappointed with the service and the customer service person “hung up” on me In chat. Very unprofessional. The products are good, but the service is unreliable. One of my orders was for an important birthday, and I felt let down.”

Helpful Report

Posted 5 years ago

“Just have received my birthday flower from my besti but I feel so embarrassed to send her a picture and told her lie how beautiful are the flower. Never recommend this service”

Moonpig.com 1 star review on 8th August 2020

Helpful Report

Posted 5 years ago

“I ordered 3 cards to be delivered to my address so that when needed I could post them out in time needed as a couple of times in the past I ordered 2 put dates down when needed and they never got there, But on receiving these 3 cards there are no plain envelopes inside. I know we are having a hard time with Covid19 but now I will have to go out and find the right size envelopes”

Helpful Report

Posted 5 years ago

“Ordered a card for a 21st birthday. Queried with customer service after 2 days in which they told me the order had been 'stuck in printing' and they only found this out because I asked them to check! I will never order from this company again and I urge anyone looking for a quick and reliable service to also look elsewhere.”

Helpful Report

Posted 5 years ago

“Birthday flowers and card ordered did not turn up, even with 2 weeks notice of the date, online chat service was most unhelpful, and staff seemed totally uninterested or willing to assist - they may still turn up is all they said!”

Helpful Report

Posted 5 years ago

“Not impressed, what sort of company sends out flowers without the accompanying card? I opened a box of flowers from moonpig the other day with a message inside apologising as they were sending the card to go with the order separately. It now seems that the card has gone missing. I do not know who the flowers are from and have contacted moonpig who were no help whatsoever. Why send the card separately in the first place?”

Helpful Report

Posted 5 years ago

“Absolute shambles of a company, ordered card and gift with 3 weeks notice before delivery date. didn't deliver, no communication or anything from them about it. got in touch with them and no effort at all the resolve the issue absolutely shocking company to deal with. Save yourself the disappointment and use one of the other companies offering the same.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“What can I say, worst way to wish someone a happy birthday. Placed an order for a personalised card and a balloon, as soon as the order was placed the picture format completely changed and zoomed in to cut the person's face. Orders cannot be edited on the app and the website is blocked on my laptop for security reasons so contacted the support team on twitter, provided them with the details they requested and they never bothered to respond after that. Card arrived at almost 5 pm on the birthday day (ordered on Friday for Tuesday) along with a very deflated balloon. All this cost £21. What a waste of time and money, couldn't have made the person feel less special to receive a card at the end of the day and a deflated balloon. Learnt my lesson and will stick to normal cards moving forward”

Moonpig.com 1 star review on 4th August 2020

Helpful Report

Posted 5 years ago

“the simple fact that i can input my own words, poems and comments onto my cards is absolutely fantastic. The preview before confirm, ensures i don not mess up too much. Posted straight to person, and even a reminder when birthdays etc are due. This has saved my bacon, quite a few times.”

Helpful Report

Posted 5 years ago

“I ordered a large custom birthday card with a picture an paragraph in it and i absolutely love it! The card arrived on time an it looked exactly the same as the preview i loved this i will definitely recommend it to people and use it again.”

Helpful Report

Posted 5 years ago

“Received birthday flowers and after 2 days some flowers were badly wilting and nearly dead. More greenery than flowers in bouquet, and even this was shrivelling on 3rd day. Poor quality lilies - only 2 buds on one stem, and 3 buds on another. Wouldn't recommend to use Moonpig for flowers. Very disappointing.”

Moonpig.com 1 star review on 3rd August 2020

Helpful Report

Posted 5 years ago

“I received flowers that looked like the ones Tesco are throwing out on a Sunday afternoon, dying after 1 day, broken/snapped flowers and more greenery than actual flowers, hate to think how much my friend spent!!!”

Moonpig.com 1 star review on 2nd August 2020

Helpful Report

Posted 5 years ago

“My daughter sent me some flowers yesterday. Disappointed with them. Lilies are tight closed 2of the sprays of pink flowers were broken and the greenery was dying. Will tell my daughter not to bother again”

Helpful Report

Posted 5 years ago

“I ordered flowers and a card for my niece for her 13th birthday. A week before her birthday my sister decided to take her daughter away so I rang Moonpig to ask if I could change the delivery address. I was refused, despite adequate notice. Flowers will be arriving and left on the doorstep for a week. Furious! What a waste of money! How hard is it to change delivery address?!”

Helpful Report

Posted 5 years ago

“My friend had bought me Flowers For my birthday, the flowers When delivered were chucked over my side gate!!!! The flowers seemed to be ok thank god, the flowers were lillies in which ONLY 2 opened up and all the others remained closed and dropped off and died.. this is such a disappointment as my friend would have paid a lot for these flowers. I will not be recommending moon pig, I would just stick to selling cards.”

Helpful Report

Posted 5 years ago

“Flowers dumped outside my sisters house isnt acceptable. Voucher codes dont work even though you apply them within minutes of receiving them. Dont waste your time”

Helpful Report

Posted 5 years ago

“I ordered a card for my daughters 50th birthday on 29th July. I got notification to say it was posted first class on 28th. It has just arrived 1st August. No good to me now. Straight in the bin. Will never use moonpig again”

Helpful Report

Posted 5 years ago

“I ordered flowers and a card for my wife to be delivered on our a Wedding anniversary. As nothing had arrived by 2.40 I contacted moonpig on their chat line. I was given a tracking number that revealed the items had been dispatched but no ETA. I asked to speak to a manager but was told the phones were not working The card and flowers arrived just before 6.30pm.as we were about to go out for a meal. I emailed their uk MD Nickyl Raithatha but after 3 days have had no reply. Even if this chap is away its customary for an officer of a company's emails to be monitored. I consider this ti be bad manners and poor customer service”

Helpful Report

Posted 5 years ago

“I have used Moonpig many times, especially over the last 4 months and have been delighted with their service. I placed an order on the 1st June for a large birthday card and a bottle of champagne to be sent to my goddaughter on her 40th birthday. The card arrived on time but no bottle of champagne materialised. I have written to the company 6 times requesting an explanation but to date, no one has replied to one of my emails. Very, very disappointed.”

Helpful Report

Posted 5 years ago

Moonpig.com is rated 1.5 based on 1,341 reviews