Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.50

1.5 Rating 1,138 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,138 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 6th May 2024

Anonymous

Moonpig.com 5 star review on 2nd April 2024

Alison

Moonpig.com 1 star review on 6th March 2024

Ste

Moonpig.com 2 star review on 15th February 2024

Anonymous

Moonpig.com 1 star review on 12th February 2024

194

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use Moonpig for cards all the time and love their website as it's easy to navigate and you can personalise cards if you want. They have a good selection of cards of all ages and themes. I would recommend them most definitely.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Welcome to Your New Home Card was delivered the following day and my friend was very touched and excited as it was so personal to her.”

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Posted 6 years ago

“Quick and easy way of sending a nice card with a personal touch.”

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Posted 6 years ago

“Great communication via email during the process and dispatchment of my order. The quality of my order was outstanding and such a great value for money. I will be buying from them again!”

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Posted 6 years ago

“I ordered special photo card for 18th birthday. It arrived quickly and the quality was excellent”

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Posted 6 years ago

“She will let me know when she gets them and then I will be Happy”

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Posted 6 years ago

“Delivered my customised card on time and made my Mum smile”

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Posted 6 years ago

“They cater for all occasions and have beautiful gift options”

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Posted 7 years ago

“Great prompt service. Excellent range and choices”

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Posted 7 years ago

“Lots of choices for presents and easy to navigate.”

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Posted 7 years ago

“Really easy site to use to add photos onto your cards. Next day delivery and always a really good quality and price.”

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Posted 7 years ago

“Got flowers delivered for Mother’s Day sent by my daughter. Broken stems, yellow leaves, dead heads on flowers and absolutely stinking , must have been packed weeks ago. Tried to ring first thing I was 122 in the queue. Left it until 4 pm I was the 56 in the queue. Sent e-Mail and the said they would respond in 3 working days. Unbelievable.”

Moonpig.com 4 star review on 30th March 2022

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Posted 2 years ago

“Very happy with the card and the quality.”

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Posted 2 years ago

“I was treated to the rainbow bouquet of chrysanthemums which arrived very promptly. At first they looked slightly bedraggled but soon perked up with cutting the base of the stems which I do every two to three days with water change. They're still looking good after 22 days and whist the dried leaves had to be stripped the flower heads are still stunning, now supplemented with greenery from the garden.”

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Posted 4 years ago

“Absolutely disgraceful service. Delivery did not arrive. Very disappointing . Was for a special occasion. Will NEVER use this company again.”

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Posted 4 years ago

“Very easy process from selecting a card through to purchasing”

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Posted 4 years ago

“I dont understand about all these bad reviews I have used moonpig a few times , never been happier such an easy site to personalize cards , and send gifts , although I've never sent flowers..delivery always good on time and quick too very happy with it”

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Posted 4 years ago

“I ordered a moonpig card for grandchild’s 18th They responded quickly to my qu via the website and the product arrived in good time yesterday it’s exactly what I ordered I’d use them again no worries”

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Posted 4 years ago

“Cards always arrive in time with a good choice of cards and gifts”

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Posted 6 years ago

Moonpig.com is rated 1.5 based on 1,138 reviews