Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,341 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

Write Your review

Tell us how Moonpig.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Moonpig.com 1 star review on 18th January 2026

Angie

Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

214

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orderd Birthday cards for my daughters , on BOTH occasions NO envelope , not using moonpig again. When customer service goes down hill , so does the company . Well done moonpig 👍”

Helpful Report

Posted 4 years ago

“I ordered two cards to go to the same address at the same time. One for My Daughter and Son In Laws anniversary and one for my Daughters birthday. Only one turned up, I made a complaint was told they would get back to me in 24 hours and I am still waiting 11 days later. Took the money quickly enough. This is not the first incidence so won’t be using them again. Very unhappy, given both cards were to the same address and orders at the same time.”

Helpful Report

Posted 4 years ago

“Awful, ordered a card (with added photo), the tacky cheap letter box roses. For my mother’s birthday. Have recently lost Dad. Delivery date ordered. No product yet! Truly s***. Do not recommend, stay away”

Helpful Report

Posted 4 years ago

“3 times I asked for a replacement delivery of flowers because the flowers were such poor quality but after nearly 2 weeks I gave up and asked for the sender to be given a refund,I have absolutely no idea if they’ll get a refund or I’ll get new flowers as they simply don’t let you know what’s going on,very poor customer service”

Helpful Report

Posted 4 years ago

“I have used this company for a number of years and had no problems. Just before the start of the pandemic lockdown and since the service has deteriorated. Two cards to Canada never arrived and another to the UK I was unable to send due to the website saying multiple times NO SUCH POSTCODE! This was despite the fact that I had used the website to order a card for this person before. I don't know what is going on but I am now hesitant to use their service and have resorted to e-cards”

Helpful Report

Posted 4 years ago

“Order didn’t arrive in time despite giving it sufficient time. Second time this has happened. Poor customer service. Will not be using this company again.”

Helpful Report

Posted 4 years ago

“Paid extra for guaranteed delivery on sister's birthday and arrived late. Second time this has happened.”

Helpful Report

Posted 4 years ago

“USE FUNKY PIGEON INSTEAD IF THIS COMPANY…Worst card company ever. Ordered a card. Was never delivered despite receiving email to say it was. We ordered the same card another two times and still never delivered. Waste of time and money ABSOLUTE RUBBISH….!!!!”

Helpful Report

Posted 4 years ago

“Absolutely shocking service. I paid for next day delivery. They card didn’t arrive. When I tried to contact them I could only find a web chat no direct number. The best they could do was to still charge me the card refund me the postage and send another. They said it’s lost we don’t know what happened to it. By this point the card was no use as the persons birthday had passed. 5 days I bought this card in advance of there birthday and they still managed to get it wrong”

Helpful Report

Posted 4 years ago

“Totally disgusting company they have no customer service. They have lost a family moment we can never get back. I gave them 2 weeks to get it right and it's my wife's birthday and they are still not here”

Helpful Report

Posted 4 years ago

“I ordered and received a lovely card from Moonpig but it arrived without an envelope, not handy when you need to post it 🙄”

Helpful Report

Posted 4 years ago

“Spent all day scheduling cards for birthdays throughout the year. Created some lovely bespoke cards spent time choosing them and picking a layout. I spent over £60 on cards, 3 cards did not arrive.”

Helpful Report

Posted 4 years ago

“Do not use if you need cards in less than a week. My dad will miss out on special 80th birthday cards thanks to these charlatans.”

Helpful Report

Posted 4 years ago

“I received some roses that a friend had sent to me because I’ve been poorly. This is only the 2nd day, and already they are wilting. There was supposed to be a card with them, which I still haven’t received! These flowers cost £24 for a dozen, I.e. £2 each, and they’ll be in the bin in a couple of days! Very dissatisfied, and would never order anything from Moonpig!”

Helpful Report

Posted 4 years ago

“Really wish I had read these reviews prior to using Moonpig. Ordered a card for my grandsons special birthday in advance. Took time uploading particular photos, writing a special message. Didn't receive card. Customer service response was sorry, blame royal mail!! How come when I use royal mail and stick the flipping stamps on myself it always arrives! Not good enough Moonpig your blaming royalmail for your own shoddy service! There's obviously something not right with the dispatch side of your business, going by these Customers complaints and my own personal experience. As for Customer service it's uncaring inpersonal and just spouts off generic responses without a thought for the individual Customers special occasion. I definitely shan't be using this service again and will advise friends and family to avoid.”

Helpful Report

Posted 4 years ago

“Never came”

Helpful Report

Posted 4 years ago

“Whenever I order a card with a 'gift' i.e. a bottle of wine or a bunch of flowers, yodel is the delivery contractor. They are always late. Sometimes by a day. Sometimes by a couple of days. This is unacceptable and ludicrous from a service that caters for peoples special occasions. Moonpig simply 'fob you off' and say through their chat option..sometime today could be anytime from 7am till 11pm. I was told 'why are you stressed' To which I replied its my 25th wedding anniversary and I dont want the card and flowers delivered a day late. In the end gave up on the obvious millenial idiot. Will not use Moonpig again. And will tell everyone I know not to either.”

Helpful Report

Posted 4 years ago

“Paid for next day delivery on a Thursday, still no card on Sunday. Don't spend money with this company”

Helpful Report

Posted 4 years ago

“Ordered a birthday card and paid for next day delivery. Recipients birthday was actually 3 days later but it still hasn’t arrived! Will not be using again as the same thing has happened to my son. We both got an email to say the cards had been sent to the wrong Royal Mail DO. Ok so Royal Mails fault but don’t rely on next day delivery if it’s not going to arrive.”

Helpful Report

Posted 4 years ago

“It was my daughter's BIRTHDAY yesterday ordered a card with our photo on it the gift came but she recieved someone else's friendship card instead just complained and they said that they would refund me for the card but that isn't the issue here it was her BIRTHDAY I'm so angry that they cannot check cards before they go out I wouldn't even give them one star won't be using them again they didn't really care sort of oh well never mind I will refund for the card”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,341 reviews