Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,303 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,303 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 2 star review on 26th July 2025

209

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have visited many sites designed to allow the customer to personalise goods. Been thinking about using Moonpig for a while. Special occasion arose, so visited site for first time and, for various reasons, was looking forward to adding you to the list of online companies that I now use on a regular basis. Prices ok, but I just couldn't find anything suitable. I'm so very disappointed by 1) your range of cards and 2) by the fact that you offer so few options to personalise the cards. Am planning to purchase some card and to go back to producing my own, as I always used to do.”

Helpful Report

Posted 3 years ago

“Ordered birthday card for my son on the 16th paid first class Saturday 18th no card. Ain't food enough I sent a normal cars this week first class and they got it next day, stop blaming the vid! Waste of money will not use again stick with Clinton's everyone this lot mugging us off”

Helpful Report

Posted 3 years ago

“Orderd Birthday cards for my daughters , on BOTH occasions NO envelope , not using moonpig again. When customer service goes down hill , so does the company . Well done moonpig 👍”

Helpful Report

Posted 3 years ago

“I ordered two cards to go to the same address at the same time. One for My Daughter and Son In Laws anniversary and one for my Daughters birthday. Only one turned up, I made a complaint was told they would get back to me in 24 hours and I am still waiting 11 days later. Took the money quickly enough. This is not the first incidence so won’t be using them again. Very unhappy, given both cards were to the same address and orders at the same time.”

Helpful Report

Posted 3 years ago

“Awful, ordered a card (with added photo), the tacky cheap letter box roses. For my mother’s birthday. Have recently lost Dad. Delivery date ordered. No product yet! Truly s***. Do not recommend, stay away”

Helpful Report

Posted 3 years ago

“3 times I asked for a replacement delivery of flowers because the flowers were such poor quality but after nearly 2 weeks I gave up and asked for the sender to be given a refund,I have absolutely no idea if they’ll get a refund or I’ll get new flowers as they simply don’t let you know what’s going on,very poor customer service”

Helpful Report

Posted 3 years ago

“I have used this company for a number of years and had no problems. Just before the start of the pandemic lockdown and since the service has deteriorated. Two cards to Canada never arrived and another to the UK I was unable to send due to the website saying multiple times NO SUCH POSTCODE! This was despite the fact that I had used the website to order a card for this person before. I don't know what is going on but I am now hesitant to use their service and have resorted to e-cards”

Helpful Report

Posted 3 years ago

“Order didn’t arrive in time despite giving it sufficient time. Second time this has happened. Poor customer service. Will not be using this company again.”

Helpful Report

Posted 3 years ago

“Paid extra for guaranteed delivery on sister's birthday and arrived late. Second time this has happened.”

Helpful Report

Posted 3 years ago

“USE FUNKY PIGEON INSTEAD IF THIS COMPANY…Worst card company ever. Ordered a card. Was never delivered despite receiving email to say it was. We ordered the same card another two times and still never delivered. Waste of time and money ABSOLUTE RUBBISH….!!!!”

Helpful Report

Posted 3 years ago

“Absolutely shocking service. I paid for next day delivery. They card didn’t arrive. When I tried to contact them I could only find a web chat no direct number. The best they could do was to still charge me the card refund me the postage and send another. They said it’s lost we don’t know what happened to it. By this point the card was no use as the persons birthday had passed. 5 days I bought this card in advance of there birthday and they still managed to get it wrong”

Helpful Report

Posted 3 years ago

“Totally disgusting company they have no customer service. They have lost a family moment we can never get back. I gave them 2 weeks to get it right and it's my wife's birthday and they are still not here”

Helpful Report

Posted 3 years ago

“I ordered and received a lovely card from Moonpig but it arrived without an envelope, not handy when you need to post it 🙄”

Helpful Report

Posted 3 years ago

“Spent all day scheduling cards for birthdays throughout the year. Created some lovely bespoke cards spent time choosing them and picking a layout. I spent over £60 on cards, 3 cards did not arrive.”

Helpful Report

Posted 3 years ago

“Do not use if you need cards in less than a week. My dad will miss out on special 80th birthday cards thanks to these charlatans.”

Helpful Report

Posted 3 years ago

“I received some roses that a friend had sent to me because I’ve been poorly. This is only the 2nd day, and already they are wilting. There was supposed to be a card with them, which I still haven’t received! These flowers cost £24 for a dozen, I.e. £2 each, and they’ll be in the bin in a couple of days! Very dissatisfied, and would never order anything from Moonpig!”

Helpful Report

Posted 3 years ago

“Really wish I had read these reviews prior to using Moonpig. Ordered a card for my grandsons special birthday in advance. Took time uploading particular photos, writing a special message. Didn't receive card. Customer service response was sorry, blame royal mail!! How come when I use royal mail and stick the flipping stamps on myself it always arrives! Not good enough Moonpig your blaming royalmail for your own shoddy service! There's obviously something not right with the dispatch side of your business, going by these Customers complaints and my own personal experience. As for Customer service it's uncaring inpersonal and just spouts off generic responses without a thought for the individual Customers special occasion. I definitely shan't be using this service again and will advise friends and family to avoid.”

Helpful Report

Posted 3 years ago

“Never came”

Helpful Report

Posted 3 years ago

“Whenever I order a card with a 'gift' i.e. a bottle of wine or a bunch of flowers, yodel is the delivery contractor. They are always late. Sometimes by a day. Sometimes by a couple of days. This is unacceptable and ludicrous from a service that caters for peoples special occasions. Moonpig simply 'fob you off' and say through their chat option..sometime today could be anytime from 7am till 11pm. I was told 'why are you stressed' To which I replied its my 25th wedding anniversary and I dont want the card and flowers delivered a day late. In the end gave up on the obvious millenial idiot. Will not use Moonpig again. And will tell everyone I know not to either.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery on a Thursday, still no card on Sunday. Don't spend money with this company”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,303 reviews