Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Valentines Day flowers that were GUARANTEED to be delivered on the day. I paid a high cost for delivery and over the odds for the flowers as they were guaranteed after all. They turned up a day late, so the occasion and sentiment was lost. I complained strongly and requested a refund but all they offered was postage refunded. They basically mis-sold and don’t give a damn as they are laughing all the way to the bank”

Helpful Report

Posted 2 years ago

“Customer service diabolical . Rude web advisor . Delivery never arrived . Emails ignored . Still no refunds.”

Helpful Report

Posted 2 years ago

“Flowers arrived in very poor state. A third of the flowers went straight to the compost bin as they were dead and the blooms had fallen to the bottom of the box. The only lily was broken in two and the white buds had turned brown. Box was damaged as well as being delivered to the wrong house.”

Helpful Report

Posted 2 years ago

“I ordered a gift ... the advert said if uou order a gift, the card will be free...but I was charged for the card. When I queried this via chat, I was told I should have entered a promotion code...however, as I explained I did not see it. Was told is too late to do anything about it. When I expressed this was not right a d would write a review , was told 'sorry you feel like this...have a good day'. How patronising! Will not be ordering from moonpig again. Plus the delivery was due yesterday...Still not arrived! But at least a refund for the delivery charge was offered.”

Helpful Report

Posted 2 years ago

“So very disappointed! Send a personalised card for Christmas to someone really dear to me and they received someone else's card!! Tried to contact customer services numerous times, but of course their working hours especially around Christmas was 9am-5pm.So very "convenient" for someone who works 8am-6pm.Hense,1 star and a customer less for Moonpig.com.”

Helpful Report

Posted 2 years ago

“Scam merchants. Avoid £18+ on cards that arrived without envelopes...contacted them, they refused to send any out to me. Apparently you need to request envelopes. Been back through the purchase process, no option that can see to add envelopes...not that I would have been looking for the option as you kind of expect an expensive greetings card to come with an envelope. Wouldn't touch Moonpig again, nit even if they were the last card company on earth. They also don't respond to emails. Far better off using The Card Factory on line.”

Helpful Report

Posted 2 years ago

“Not happy, ordered a card and two gifts to go to the same location on the same day (with more than a weeks notice) and they have charged me £4.99 twice for two deliveries! Not acceptable.....”

Helpful Report

Posted 2 years ago

“They sent the wrong birthday card to my brother. Messaged to someone else from some other family! I guess someone else received his card!? It wasn’t even the same name! How could they mess that up?”

Helpful Report

Posted 2 years ago

“Moonpig were really helpful with me when I personalised a recent card wrongly by mistake... very helpful man called Jace... 10/10”

Helpful Report

Posted 2 years ago

“Moonpig did not send the birthday card that was ordered (and paid for)causing much embarrassment.When I realised that they had not fulfilled the order I contacted them via webchat. They offered to send a late card but tersely refused to include an apology to the recipient. I declined the hollow offer. If a company of that size cannot own its own mistakes then frankly they do not need my custom”

Helpful Report

Posted 2 years ago

“Moonpig is so keen to sell extras that the implementation of the actual card is spoilt.”

Helpful Report

Posted 2 years ago

“I sent a card to my brother in Canada on 7th Dec still not received it absolutely disgusted with moonpig will never order of them again .”

Helpful Report

Posted 2 years ago

“Got shagged by a pop up I obviously missed that cost me £15 a month for two months until I spotted it. Some nonsense discount saving reward scheme I neither asked for or wanted. Moonpig response was pathetic. Never ever ever ever again. Stupid grasping loathsome idiots.”

Helpful Report

Posted 2 years ago

“Ordered a birthday card for my nephews 11th birthday. The card finally arrived 18 days after the order date which meant his birthday had passed and I couldn’t give him a card! very embarrassing and disappointing! I understand it’s a busy time of the year but why take orders if you fail to fulfill? Order date:10/12/22 Dispatch date:11/12/22 Delivery received:28/12/22”

Helpful Report

Posted 2 years ago

“Disgusting. Paid for 5 Christmas cards December 9th. Only 1,was delivered. It's now December 29th! Unhappy and heartbroken. I live overseas at present. No loved one I needed to get them to in UK got them, despite using my Moonpig UK account. Heartbroken teenage son. Can't get through to them. Ignore me on Twitter. Money wasted, memories stolen. I want a damn refund. Never using them again”

Helpful Report

Posted 2 years ago

“I spent a fortune on Moonpig Christmas cards Sent 14 cards and not one delivered to the recipients - Livid I expect a full refund Will not be using Moonpig again”

Helpful Report

Posted 2 years ago

“Ordered my sons Christmas present weeks before and no delivery despite their Christmas guarantee. Rubbish customer service. A weak apology and the advise to refuse the gift when it is finally delivered.. if it’s delivered. Fantastic! Basically, their Christmas delivery guarantee means NOTHING.”

Helpful Report

Posted 2 years ago

“Ordered two cards on 7 Dec , one for wife's 60th birthday on 21st dec and one for wife ( Christmas card ) by 23rd both had not arrived tho messaged Moonpig several times . Nothing . Last time i will ever use this disgusting , ignorant money grabbing company. Vile lying useless firm . , reporting them to trading standards”

Helpful Report

Posted 2 years ago

“Placed order on 12th December for card and gift and money promtly taken from my account. Card arrived after 2 attempts, Gift still being processed according to moonpig website. Can't get in touch as the bot thing keeps telling me there is an hours wait and then closes down. THIS COMPANY IS TOTAL RUBBISH. WILL NOT USE AGAIN”

Helpful Report

Posted 2 years ago

“They are taking money for orders they cannot fulfil and do not have a functioning customer service department. Ordered cards on 7th December, estimated arrival 10th December. This bears no relevance to Royal Mail strikes. One of the three arrived to another address in the south. My son order one on 12th December, arrived on 16th. Still waiting for my two that are way past my husband’s 50th and son’s 21st milestone birthdays so will go straight to the bin. Moonpig do not respond to emails, I’ve sent over 30. They do not have any other option besides a live chat bot that kicks you off due to inactivity and(believe me I’ve tried) activity. So they charge your card, don’t fulfil your order, ignore attempts to inform them and get a refund. Do not buy from them they are taking money fraudulently and knowingly.”

Helpful Report

Posted 2 years ago

Moonpig.com is rated 1.5 based on 1,300 reviews