Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,323 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

Moonpig.com 1 star review on 10th April 2025

Anonymous

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received flowers today from my son who doesn’t live in the UK. I haven’t the heart to tell him what a disappointment they are. Broken heads; leaves and flowers (stock) gone mouldy; by the time I’d sorted them out and arranged them there was only about half a bunch left. I wouldn’t even grace it with the name ‘bouquet’! I’d just been to Aldi and bought enough fair trade roses and spray carnations for 3 homemade bouquets - under £12 for the lot! I know I still have a lovely card to open on Mothering Sunday, but really Moonpig seems to be set to disappoint with flowers judging by my experience and that of lots of other reviewers. Shame on you, Moonpig!”

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Posted 4 years ago

“Just received flowers from my son for Mothers Day.They are the worst flowers I have ever received.Lillies heads were off,the Roses are half dead.Very disappointed and I haven't the heart to tell my son”

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Posted 4 years ago

“Worst flowers I’ve ever received. Covered in black mould, lost of stems and side blooms snapped off. And to top all that off, they are a very merger bunch, which allows no fullness to hide the worst parts behind pretty blooms. A kick in the teeth for Mother’s Day, thanks for nothing moonpig.”

Moonpig.com 1 star review on 12th March 2021

Helpful Report

Posted 4 years ago

“I have ordered 3 cards 2 on my account and one my wife ordered and all 3 times they haven't arrived on time. The notification says dispatched 2 weeks prior and yet another event looms (Mother's Day) and I will need to go to the shop to buy another card. Do not trust the dispatch or estimated delivery dates. Let down each time”

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Posted 4 years ago

“My daughter sent me moonpig flowers for mother's day. They arrived squashed,heads broken off stems and all appear wilted. Not good moonpig. I haven't the heart to tell my daughter.”

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Posted 4 years ago

“I had flowers delivered from a friend and thou I wouldn't tell her they were a waste of her hard earned money .In less then a week most of them were dead and what was left were a few tulips and some iris buds that look dead .I myself am a moonpig customer ordering many cards and never been dissapointed. I now know never to waste my money by ordering flowers.”

Helpful Report

Posted 4 years ago

“Flowers were half dead six buds on lilies were broken off laying in the bottom of bouquet, two other stems on other flowers rotten and dead, two days later most of the bouquet wilted, very disappointed and dissatisfied with my present”

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Posted 4 years ago

“Won’t be using them again! The customer service just don’t give a damn and make no effort to sort the problem out. The website was playing up when I was doing a multiple card order and no ‘send back to me’ option was coming up so had to put my name and address into my address book and do it that way. (I’ve used them for years and know what I’m doing on their website!) All my cards (personalised for named people) all arrived in separate envelopes with no spare envelope....and they suggest that I can reorder the cards and that I’ll get envelopes that way. You’ve got to be joking!”

Helpful Report

Posted 4 years ago

“Made the mistake of ordering a dozen (not cheap) red roses from Moonpig. Arrived looking shabby with two broken stems - I emailed immediately asking for refund or replacement. Nine days later they replied to my email saying my email address wasn't correct (?). No offer of refund or replacement, no apology made. Won't be using again and am deleting account.”

Helpful Report

Posted 4 years ago

“My moonpig account was hacked on 3rd Feb and £140 worth of orders were placed. I managed to intercept and cancel orders before they where sent however payment was still going to be taken which i understood but expected it to be straight forward and my money to be returned. I am still waiting for my refund 11th March. Iv contacted them numerous times and still getting fobbed off and told it will take 10 working days. In my eyes they are as bad as the people that originally hacked my account.”

Helpful Report

Posted 4 years ago

“My husband kindly sent me a bouquet of flowers through Moonpig.com for my birthday. I don’t have the heart to tell him they are the worst flowers I’ve ever received. All of the lillies were snapped in two, they’ve never opened up and the roses were half dead when the arrived. I will NEVER order flowers through Moonpig. Avoid.”

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Posted 4 years ago

“Website is a joke on mobile. Slow and unresponsive. Them trying to shove so much extra tat on top of your card purchase makes it even slower.”

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Posted 4 years ago

“Ordered 2 cards and both not arrived weeks later. Asked for a refund but no reply, will never use again”

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Posted 4 years ago

“Just received flowers for my birthday from a relative. The flowers were crammed into a 'through the letterbox' box, consequently leaves were broken and some of the buds had fallen off. The flowers are also dehydrated and limp. I have put them in water to see if that revives any of them but I don't hold out much hope. I feel so sorry for my relative who has sent the flowers because Moonpig has let them down. Having read other reviews I would agree, DON'T buy flowers from Moonpig if this is what you get.”

Moonpig.com 1 star review on 9th March 2021

Helpful Report

Posted 4 years ago

“After ordering an item. Twice I cancelled straight away that was beginning of Feb still. Waiting on refund been in Contact twice and still no money”

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Posted 4 years ago

“Non delivery of items x2 not given refund. Plus just given the runaround not accepting responsibility. Customer service not.”

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Posted 4 years ago

“completely messed up a delivery for a birthday and customer services coukd not give a damn. do not use.”

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Posted 4 years ago

“I had flowers delivered to me for my birthday a lot of the heads broken off and rest not looking good. Remaining flowers in bin after 3 days. I wrote to moonpig twice but not even the courtesy of a reply. I will never purchase from their site and make sure nobody else I know does either. Beware how you waste your money and disappoint people if ordering.”

Moonpig.com 1 star review on 6th March 2021

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Posted 4 years ago

“Not recieved for my sons 40th birthday today ordered early asked to be delivered day before on 5/3 still not received on 6/3 and missed his birthday absolutely disgusted especially as I cannot see him due to COVID, first time using moonpig and last”

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Posted 4 years ago

“I ordered balloons and flowers and a card for a special birthday in April they sent the balloons the next day despite putting the date for April on the order When I tried to cancel the order two hours later I was told I could not cancel as my order had been shipped”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,323 reviews