Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,323 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

Moonpig.com 1 star review on 10th April 2025

Anonymous

213

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never use moonpig again, I’ve used this site for ten years and this is the first time I’ve had a negative experience but has put me off because of the way it was handled. I had ordered a card and bottle of Prosecco for my friends 70th and realised just after ordering I had made a mistake with her name so I went into my account to change it and re order, but both orders got taken out of my bank account charging me twice, I tried to ring, no luck so I sent an e mail explaining what I had done, all they could do was offer me a free card, both bottles and the same cards arrived at my friends house, I cannot believe no one picked up on it. Very inept and expensive.”

Helpful Report

Posted 4 years ago

“I ordered my Godson a card and attached a Gift 2 weeks ago for delivery to be made this week for his 10th Birthday on 6/3/21 only to find the Card was Stuck in Printing and the Gift was out of Stock even though it was available when I placed my order well in advance! Been on online chat to Jamie who said I could choose another item and he would send the items out on 5/3/21 but there's no guarantee of my Godson receiving this on his birthday so I've cancelled the order and deleted my Moonpig Account😢 Moonpig could have easily emailed me to ask me to choose another gift but I've had to find this out myself, not good, feel let down & will not use them again would rather use Thortful.com!”

Helpful Report

Posted 4 years ago

“Never order flowers from them. Sent as a gift to relatives and they are rubbish, half dead and a rip off. Avoid . Never return back . Picture online is not what you get”

Helpful Report

Posted 4 years ago

“Dead flowers, replaced again rubbish, 3rd time still not great. Certainly will never order from moonpig.”

Helpful Report

Posted 4 years ago

“Three Xmas's and my lovely niece would always send me a Moonpig bouquet, and lovely thought which I really appreciated, and never wanted to hurt her feelings that they were terrible when they arrived and needed throwing out two days later - every single year. However, she turned up at my house three days after Xmas and asked where her flowers were - they were already in the green wheelie bin. The cat was out the bag and I told her not to spend her money on postal flowers again as they simply weren't worth her hard earned money but that I was overwhelmed with the thought! A total rip off!”

Helpful Report

Posted 4 years ago

“I ordered 12 red roses got 10 and they was of poor quality”

Helpful Report

Posted 4 years ago

“The personalised T shirts are very bad quality. Worn a handful of times and all the picture has bubbled and disintegrated. Nothing can be done as it’s over a month old. Which tshirt only lasts a month.”

Moonpig.com 1 star review on 26th February 2021

Helpful Report

Posted 4 years ago

“Moonpig is fine if you are not depending on them 100% as I have now over two week ordered two lots of gifts from them and have both times been let down, I think the work load for them seems to be pretty much overload and to get back in touch with them is not the easiest thing to do, i would suggest of you can find another site then maybe use this than moonpig until they get their act together, i have suffered bad flowers for valentines day which was a disaster and missing part of a birthday present which arrived three days later,”

Helpful Report

Posted 4 years ago

“I had a February bouquet it was rotten in the middle with green slime. All the stems were wilted and flower heads dropping off. I had to throw them away. I would not recommend.”

Helpful Report

Posted 4 years ago

“yodel delivered on behalf of moonpig....delivery address stated polbeth...... yodel driver delivered to linlithgow......and my sister has spoken to the driver and his reply was he does not do polbeth only linlithgow.....now moonpig want me to prove the delivery is wrong.....”

Helpful Report

Posted 4 years ago

“Dozen red roses delivered for Valentine’s day. One with head broken off, leaves wilted and roses never opened up. Petals quickly became black around the edge of the petals. Water changed every day and stems trimmed too but to no avail. Very disappointed. Have not told my boyfriend as he would be furious as no doubt they would not have been cheap!! I would not recommend you to anyone, sorry.”

Moonpig.com 1 star review on 23rd February 2021

Helpful Report

Posted 4 years ago

“I will never use this company again for the second time I have not received the personalised card I ordered the customer service is appalling! Still have not received refunds for the payments they took for the goods I did not receive twice! Stay well clear there are plenty of other online shops to use.”

Helpful Report

Posted 4 years ago

“Useless Useless, I ordered two of the same cards by accident and got on live chat 2 seconds straight after to cancel one and got told it was to late to cancel so would have to have the two, the two then arrived with no envelopes so I got back on to Live chat to ask for them to send envelopes where I was told they can’t send just envelopes they would have to resend the cards!! I don’t need 4 of the same cards why can’t you just send out the envelopes that you forgot to send out in the first place”

Helpful Report

Posted 4 years ago

“awful shopping experience and minimal customer care”

Helpful Report

Posted 4 years ago

“I’ve had a terrible experience with Moonpig, wasted nearly £90 on orders all supposed to be delivered on or just before birthday well flowers and card turned up two weeks before date and flowers are already dead and the birthday still hasn’t arrived yet for another 4 days, then you can’t call them because of Covid they have apparently removed all phones!!! From office and after chatting with them on the online chat (which is crap) they try and offer me a £5 refund. Won’t be using this service ever again”

Helpful Report

Posted 4 years ago

“I received some vile looking roses on valentines day. Burnt from being in the freezer or in the cold that flopped next day. luckily my husband got a refund. we will never use Moonpig again, and by the looks of things neither will most people!”

Helpful Report

Posted 4 years ago

“As a recipient of a card and gift delivered a week late. Have to say that the Customer service & online help are clearly not bothered. Dreadful company to deal with. No apology. Hide behind GDPR even when permission granted for me to speak on senders behalf as they have communication issues. Awful, awful, awful.”

Helpful Report

Posted 4 years ago

“Two cards showed up before paying couldn’t find ‘delete’ button to remove one , but then said ‘1 of 1’ delivery which in my mind means there’s only one being sent, however two were sent to my friend very disappointed 😞”

Helpful Report

Posted 4 years ago

“Never used Moonpig before, first order received after birthday, second order arrived on time with gift but with somebody else’s card. Guess what there will not be a third order. What a rip off !!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Ordered a 90th birthday card on the 11th ,its now the 18th and it hasn't come,spoilt their birthday contacted them and they didn't help or care ,just gave me a refund didnt even attempt to put it right like any other reputable company would, the company is going down hill fast and I don't recommend like may people I'll be going elsewhere ,disgusting company.”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,323 reviews