Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,288 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bottle of presseco as a gift with a personalised label . The label was all creased and looked awful very disappointed”

Moonpig.com 1 star review on 28th January 2021

Helpful Report

Posted 4 years ago

“My daughters 21st birthday card is not delivered at all, no information or explanation, an Absolute disgrace!!!”

Helpful Report

Posted 4 years ago

“STOP USING YODAL THEY ARE LETTING YOU DOWN :(((”

Helpful Report

Posted 4 years ago

“My Sister sent me some flowers.They were just left on the doorstep anyone could have taken them ! On opening them half were dead and flower heads broken off. I would never use Moonpig again haven't the heart to tell my Sister.”

Helpful Report

Posted 4 years ago

“This is the worst card app ever, it tricks you into ordering more cards and large cards and you end up a large charge too. It’s so difficult to navigate and the categories and selection not great.”

Helpful Report

Posted 4 years ago

“Two very dead plants from different people received, when complained about it via chat on line basically told sorry nothing we can do they were fine when they left... My family and firends paid good money for dead plants to arrive, wicked what a way to go Moonpig, customer service at it's best NOT!!”

Helpful Report

Posted 4 years ago

“The card I ordered for my nephew had his name spelt wrong on the front , should say Jacob they put jaoob , have sent emails and live chat but no answer and cant get through on the phone. I will not be using them again and will tell my family and friends how bad their customer service is and I recommend they use another company. The card is obviously useless and too late to send another now.”

Helpful Report

Posted 4 years ago

“Absolutely despicable. I ordered six hampers on 3rd December (to be delivered in time for Christmas) and none of them arrived. I am absolutely staggered at the response from Moonpig representatives, who were disinterested, unprofessional and unapologetic. I am bitterly disappointed...”

Helpful Report

Posted 4 years ago

“I wrote to them last week about a card for my mother that arrived chewed and wet but no reply . Do not use them they are Rubbish,”

Helpful Report

Posted 4 years ago

“Daughters 40th Birthday card failed to arrive. Due 2 days ago. More disappointing due to the present travel restriction so unable to personally deliver. Next time will support local card shop and GPO. AVOID”

Helpful Report

Posted 4 years ago

“I have spoken to customer service several times, each time they lie and promise a refund. I have now been waiting for a total of 31 days and yet when I call, they say they will start the process!! Totally disgusting!! I want my money!! Thieving cowboys!!”

Helpful Report

Posted 4 years ago

“Useless service. I tried to send flowers to a friend. There was nowhere online to leave my message, or select a delivery date. As soon as I had paid the order closed down. The online .’Customer Service’ was rubbish too.”

Helpful Report

Posted 4 years ago

“Birthday card somehow got separated from the flowers that was ordered at the same time. Was told the card was sent out First Class - 5 days later and still no card. Seems to be a common issue looking through these reviews so I won’t be a returning customer. Avoid unless you want disappointment.”

Helpful Report

Posted 4 years ago

“What an awful site to navigate. Cannot insert a new name in the address book. Really bad . Do not try to use.”

Helpful Report

Posted 4 years ago

“Begrudgingly gave 1 star. Flowers arrived as a gift for my birthday and all looked half dead, one stem the leaves were rotting. I wouldn’t recommend anyone wastes their money.”

Helpful Report

Posted 4 years ago

“Ordered mums birthday cards in plenty of time but still not delivered until a week after her birthday! Card arrived but not even in an envelope!!”

Helpful Report

Posted 4 years ago

“Birthday flowers just arrived. Half dead, heads off stems and very limp. Not told my brother who sent them but annoying that hard earn money spent on dead flowers!”

Helpful Report

Posted 4 years ago

“Tried (very hard) to contact but unable to. Flowers arrived with at least a quarter of the heads missing & the rest of the flowers crushed, had to throw away they were that bad.”

Helpful Report

Posted 4 years ago

“Quick to take order and deliver but nigh on impossible to get in contact when things go wrong!! Bought cards, arrived promptly but without envelopes 🙄”

Helpful Report

Posted 4 years ago

“Birthday card delivered with the wrong name on. Flowers costing £27 pounds wilted after twenty four hours, dead after four days. Very poor quality which I have complained about but five days later no response and no refund. Would not use this company again”

Helpful Report

Posted 4 years ago

Moonpig.com is rated 1.5 based on 1,288 reviews