Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,341 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 18th January 2026

Angie

Moonpig.com 5 star review on 15th September 2025

Bubu

Moonpig.com 1 star review on 13th September 2025

Anonymous

Moonpig.com 3 star review on 21st August 2025

Contact Helpdesk Via WhatsApp +1 3316844851

Moonpig.com 2 star review on 26th July 2025

Ayesha

Moonpig.com 1 star review on 8th May 2025

Barry Hudson

214

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a delivery this morning in a lovely slightly battered pink box from Moonpig via Yodel. Excited to open up the card from my son and his family. Saw it was a plant. What a great idea as cut flowers dont last forever whereas a plant does, with care. I wush moonpig gad cared. The spider plant has several black tipped leaves which means it had been overwatered and root rot has set in and cannot be reversed. I am now in the position of how do i tell my son truthfully how his kind gift has been received. Avoid this company for living gifts Go to your local garden nursery to select your own healthy plant. DONT WASTE YOUR MONEY. GAVE 1 STAR BECAUSE I HAD TO TO WRITE REVIEW.”

Moonpig.com 1 star review on 25th July 2022

Helpful Report

Posted 3 years ago

“Not received card”

Helpful Report

Posted 3 years ago

“Ordered some birthday flowers that had a lifespan of about 2 days. tried to complain but the staff did not care and fed me some rubbish. Do not use this compay”

Helpful Report

Posted 3 years ago

“Didn’t receive order , I contacted customer service and was told they would send me out a new card which I also didn’t receive even though it’s been over 2 weeks since the estimated delivery date . No tracking information provided either. I ordered from them last year with no issues so unsure why this has happened ,I verified the address is correct too”

Helpful Report

Posted 3 years ago

“Horrendous, will never use again, couldn't even deliver a birthday card, let alone the box of chocolates. My mother lives in Scotland and was told delivery couldn't be made , no reason why and royal mail never even left a calling card to say they had been or would even try again Extremely disappointed.”

Helpful Report

Posted 3 years ago

“Fathers Day card wasn’t delivered on Father’s Day first of all Royal Mail was blamed and then retracted and said items were out of stock after I had already paid”

Helpful Report

Posted 3 years ago

“Previous to this experience (two years ago), I had no issue with my custom card being sent within the states. Now, I have had not two, but three orders not ever arrive at their destination. I made two custom orders for Mother’s Day and I am still speaking with their customer support team now. They refuse to refund me but keep providing me with a credit to use on my account. Why in the world would I use a service that have failed to deliver two cards three times. The addresses were all correct, nothing on my end was wrong. They refused to tell me what could be happening and of course there’s no tracking within the states so no way to find out what’s happening. If you are outside of the UK, I would definitely not recommend this service. I’m blown away with how horrible the service is. Will never use it again.”

Helpful Report

Posted 3 years ago

“Still waiting on birthday cards which were reordered due to initial delivery time exceeded. Expected on Wednesday 8th no sign by Friday. Contacted the company who promised delivery today Saturday. Birthday tomorrow so had to go buy another card as I can't hand someone a birthday card after their party. Wouldn't mind but it's an age specific one so it's no good to the person next year. V poor service. Don't promise dates if you can't deliver on them.”

Helpful Report

Posted 3 years ago

“The past few times I've ordered from moon pig.. Orders either arrive late or not at all”

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Posted 3 years ago

“Moonpig have gone down the pan! I sent a birthday card to my granddaughter 8 days ago, and it has still not arrived! I shouldn't be surprised as they were late delivering a card to me too! Won't use them again.”

Helpful Report

Posted 3 years ago

“After personalisation of a card and trying to add to basket i got an error message saying couldn't add to basket ,after chatting with Terri on online help chat was offered several " things to try to no avail whatsoever !! Will not use site again total waste of valuable time and effort”

Moonpig.com 1 star review on 31st May 2022

Helpful Report

Posted 3 years ago

“Moonpig signed me up to a company called completesave.co.uk without my knowledge. Completesave have been taking £15 off my card for 4 months. Scam alert!”

Helpful Report

Posted 3 years ago

“Be very careful dealing with this company. I was delighted with the product but since I ordered a card back in September I have recently discovered that every month Complete save have taken £15 from my account. There must have been terms and conditions which I failed to read which is my fault (tbh why would I when ordering a card) because of this my bank wont refund the payment which as far as I'm concerned were unauthorised. = a VERY Expense card”

Helpful Report

Posted 3 years ago

“Very poor quality flowers (dead greenery and almost dead roses) received for my wife’s birthday. I then complained- another bunch arrived- flowers more suited to a bereavement arrived and the same poor quality!”

Moonpig.com 1 star review on 24th May 2022

Helpful Report

Posted 3 years ago

“I would have thought after being such a loyal customer and spending a lot of money that I would have been treated better by the staff. My live chat was ended abruptly by Amy, Jamie, and another. I wasn't happy with the card and there was no envelope with it so I couldn't send it on. Goodbye moonpig I will not be back. And I will be telling everyone I know how I've been treated.”

Helpful Report

Posted 3 years ago

“Ordered my sons birthday card on the 7th to arrive by the 10th. Still hadn't arrived by the 13th. Just fobbed off with excuses and they were in the time frame. First and last time I will ever use this company again.”

Helpful Report

Posted 3 years ago

“Ordered on Thursday, delivered Monday, missed the birthday, wish I had just posted it myself, very expensive for poor service”

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Posted 3 years ago

“Worst customer service ever. Ordered on 2nd May checked on 4th and had not been processed. Then ordered again on 4th. Checked and again had not been processed. Birthday missed. Moonpig do not care they then cancelled my order and refunded me. Without speaking to me. Gave me 10gbp which is useless as I will never be using this company again.”

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Posted 3 years ago

“Ordered card for 30th birthday, never showed up. Annoyed is an understatement.”

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Posted 3 years ago

“Absolutely disgusted with the so-called special offer of money back on my next purchase. When I read the small print, after entry my credit card details I see that you will be taking £15 per month to sign up to some scheme. Disgraceful”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,341 reviews