Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,300 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,300 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 29th July 2025

210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality flowers (dead greenery and almost dead roses) received for my wife’s birthday. I then complained- another bunch arrived- flowers more suited to a bereavement arrived and the same poor quality!”

Moonpig.com 1 star review on 24th May 2022

Helpful Report

Posted 3 years ago

“I would have thought after being such a loyal customer and spending a lot of money that I would have been treated better by the staff. My live chat was ended abruptly by Amy, Jamie, and another. I wasn't happy with the card and there was no envelope with it so I couldn't send it on. Goodbye moonpig I will not be back. And I will be telling everyone I know how I've been treated.”

Helpful Report

Posted 3 years ago

“Ordered my sons birthday card on the 7th to arrive by the 10th. Still hadn't arrived by the 13th. Just fobbed off with excuses and they were in the time frame. First and last time I will ever use this company again.”

Helpful Report

Posted 3 years ago

“Ordered on Thursday, delivered Monday, missed the birthday, wish I had just posted it myself, very expensive for poor service”

Helpful Report

Posted 3 years ago

“Worst customer service ever. Ordered on 2nd May checked on 4th and had not been processed. Then ordered again on 4th. Checked and again had not been processed. Birthday missed. Moonpig do not care they then cancelled my order and refunded me. Without speaking to me. Gave me 10gbp which is useless as I will never be using this company again.”

Helpful Report

Posted 3 years ago

“Ordered card for 30th birthday, never showed up. Annoyed is an understatement.”

Helpful Report

Posted 3 years ago

“Absolutely disgusted with the so-called special offer of money back on my next purchase. When I read the small print, after entry my credit card details I see that you will be taking £15 per month to sign up to some scheme. Disgraceful”

Helpful Report

Posted 3 years ago

“I order a card and present for my son to be delivered on 30th April, his birthday, it did not arrive, I am very disappointed with the service this time, it has never happened in the past. Please find out what happened or I will not be using you again.”

Helpful Report

Posted 3 years ago

“Moonpig is the website that costed me more money than I won't to I will not be using them again”

Helpful Report

Posted 3 years ago

“Received flowers for my birthday from a friend. Worst flowers I’ve ever seen. Consisted of two sprays of wilting chrysanthemums with broken flower heads. One withered evergreen branch. Two wilting Alstroemerias and a lily with broken heads. Difficult to tell my friend but will have to at some point to stop her wasting money in future. I will certainly never use MoonPig.”

Helpful Report

Posted 3 years ago

“I ordered a birthday card 2 weeks before the actual date....it never arrived. This is not good enough and I will look for other companies in the future.”

Helpful Report

Posted 3 years ago

“Moonpig advertising next day delivery if you order by 9pm. Yet not one product could be delivered next day! Had to shop elsewhere. Disappointing!”

Helpful Report

Posted 3 years ago

“Ordered a birthday card 14th March it was to be delivered 16th March (plenty of time to be delivered) however it never arrived! So disappointed with there service”

Moonpig.com 1 star review on 17th April 2022

Helpful Report

Posted 3 years ago

“Every single time, no matter how early I order the card either fails to arrive or doesn’t arrive on time. I should have learnt from my mistakes but I will do now and won’t be using this service again.”

Helpful Report

Posted 3 years ago

“My son sent me flowers and a card. The card was addressed to someone else. The flowers were half dead. I contacted Moonpig via their chat and was told they would sort the problem. My son also contacted them. They said they would send the flowers and card again. No other flowers arrived but I did get a card but as Moonpig didn't bother putting any postage on it I had to go to the sorting office and pay £2. This isn't the first time I have had problems with them and will not be using them again.”

Helpful Report

Posted 3 years ago

“No delivery after spending over £6!!”

Helpful Report

Posted 3 years ago

“Paid over £8 for 2 cards that did not arrive fir my sisters birthday. Rip off. Never again.”

Helpful Report

Posted 3 years ago

“Disgusting. Blundering company who could not care less. I’m now three weeks out of pocket from work. They sent my after leaving card three weeks too early. Thry couldn’t care less and offered me a £5 credit”

Helpful Report

Posted 3 years ago

“THE PERSONALISATION REVERTED TO THAT OF THE SAMPLES AFTER CHECKOUT. NO-ONE TO CALL. NO CHANCE TO CANCEL. GAVE THEM UP FOR A COUPLE OF YEARS AND I WISH ID NEVER GONE BACK. ABSOLUTE RUBBISH..”

Helpful Report

Posted 3 years ago

“Letterbox flowers arrived for mother's day from son. Tulips arrived but with an instruction leaflet for roses so not sure what was ordered. Tulip leaves were yellow and wilting on arrival and didn't improve. 'Greenery' with flowers looked dead on arrival and didn't change. Some of the tulips came out after 2 days, looked ok for about 2 days, then died. Remainder didn't blossom at all. I have used Moonpig many times in the past but won't do so again. A bunch of flowers from Morrisons bought recently for far less money looked beautiful for 3 weeks!”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,300 reviews