Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moonpig advertising next day delivery if you order by 9pm. Yet not one product could be delivered next day! Had to shop elsewhere. Disappointing!”

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Posted 3 years ago

“Ordered a birthday card 14th March it was to be delivered 16th March (plenty of time to be delivered) however it never arrived! So disappointed with there service”

Moonpig.com 1 star review on 17th April 2022

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Posted 3 years ago

“Every single time, no matter how early I order the card either fails to arrive or doesn’t arrive on time. I should have learnt from my mistakes but I will do now and won’t be using this service again.”

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Posted 3 years ago

“My son sent me flowers and a card. The card was addressed to someone else. The flowers were half dead. I contacted Moonpig via their chat and was told they would sort the problem. My son also contacted them. They said they would send the flowers and card again. No other flowers arrived but I did get a card but as Moonpig didn't bother putting any postage on it I had to go to the sorting office and pay £2. This isn't the first time I have had problems with them and will not be using them again.”

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Posted 3 years ago

“No delivery after spending over £6!!”

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Posted 3 years ago

“Paid over £8 for 2 cards that did not arrive fir my sisters birthday. Rip off. Never again.”

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Posted 3 years ago

“Disgusting. Blundering company who could not care less. I’m now three weeks out of pocket from work. They sent my after leaving card three weeks too early. Thry couldn’t care less and offered me a £5 credit”

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Posted 3 years ago

“THE PERSONALISATION REVERTED TO THAT OF THE SAMPLES AFTER CHECKOUT. NO-ONE TO CALL. NO CHANCE TO CANCEL. GAVE THEM UP FOR A COUPLE OF YEARS AND I WISH ID NEVER GONE BACK. ABSOLUTE RUBBISH..”

Helpful Report

Posted 3 years ago

“Letterbox flowers arrived for mother's day from son. Tulips arrived but with an instruction leaflet for roses so not sure what was ordered. Tulip leaves were yellow and wilting on arrival and didn't improve. 'Greenery' with flowers looked dead on arrival and didn't change. Some of the tulips came out after 2 days, looked ok for about 2 days, then died. Remainder didn't blossom at all. I have used Moonpig many times in the past but won't do so again. A bunch of flowers from Morrisons bought recently for far less money looked beautiful for 3 weeks!”

Helpful Report

Posted 3 years ago

“I ordered a “bundle” gift for my elderly mother. Hand cream and two decorated glasses. The hand cream arrived but the glasses didn’t. Thought, genuine mistake I’ll get in touch with them !!!!! Trying to get a response from them is impossible. It ruined her Mother’s Day with all the phone calls and hunting around the house in case it was left somewhere. Their customer service is dreadful. You can’t speak to anyone and all you get is an automated email saying we will be in touch. I’ve used this company for all family cards and gifts for a few years. Won’t be using them anymore, for sure.”

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Posted 3 years ago

“what a waste of time Moonpig is. 2 birthday cards sent in last 3 months including 2 bottles of wine and a mothers day card none of them arrived. simple solution..... I'M NEVER USING MOONPIG EVER AGAIN.”

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Posted 3 years ago

“Card hasn't arrived. 9 days later still processing.”

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Posted 3 years ago

“Still waiting for my Mother’s Day flowers which my son kindly ordered. After reading these reviews I don’t know how you sleep at night !!!”

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Posted 3 years ago

“My grandaughter sent me flowers from Moonpig and the day after arriving they were dead its disgusting considering the cost.”

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Posted 3 years ago

“This is the second time my son has sent me flowers from Moonpig. Worst flowers I have ever received. Those that weren’t dead already died within two days, supermarket flowers far superior and a lot cheaper. First time this happened I took photos and wrote a letter of complaint to Moonpig, they didn’t reply. When somebody sends you flowers it’s difficult to say to them they are awful. But now I will complete waste of money. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“The worst company I have ever dealt with. They got my order wrong twice. I ordered six cards, I received one and the remainder were delivered to the wrong address. I contacted customer service where I thought the error had been rectifed only for the same issue happen again. Avoid. Don't waste your time and energy on this company.”

Helpful Report

Posted 3 years ago

“My Mother’s Day card still hasn’t turned up 5 days later, despite the accompanying flowers coming on time and having a note with them stating a card was on it’s way, sent first class. Clearly not being truthful as we’d have received it by now if it was sent first class. Not being on time for Mother’s Day for an order that was placed over a week in advance is one thing, then lying about it? Not acceptable, and I expected better from such a big company. This was my first Mother’s Day after years of trying and I was really looking forward to my first card with ‘Mummy’ on the front. Do better.”

Moonpig.com 1 star review on 31st March 2022

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Posted 3 years ago

“Flowers received for Mothers Day were terrible - not the best looking bouquet but within two days had all died - the sole lily was broken and even what I consider to be everlasting flowers were yellow. I feel really sorry for my son whose kind thoughts were destroyed by this bouquet.”

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Posted 3 years ago

“Do not use this company pathetic”

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Posted 3 years ago

“Flowers for Mothers Day arrived with leaves yellowing and dead. The tulips were floppy. There was no colour in the flowers. Just fit for the bin”

Moonpig.com 1 star review on 30th March 2022

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Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,285 reviews