Moonpig.com Reviews

Name: Moonpig.com
Address: 10 Back Hill, London
Rating: 1.51

1.5 Rating 1,285 Reviews

11 %

of reviewers recommend Moonpig.com

Company Reviews

Questions

Metrics

1.5

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 4500 100

Location:

10 Back Hill
London
EC1R 5EN

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Moonpig.com 1 star review on 8th May 2025

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous, will never use again, couldn't even deliver a birthday card, let alone the box of chocolates. My mother lives in Scotland and was told delivery couldn't be made , no reason why and royal mail never even left a calling card to say they had been or would even try again Extremely disappointed.”

Helpful Report

Posted 2 years ago

“Fathers Day card wasn’t delivered on Father’s Day first of all Royal Mail was blamed and then retracted and said items were out of stock after I had already paid”

Helpful Report

Posted 2 years ago

“Previous to this experience (two years ago), I had no issue with my custom card being sent within the states. Now, I have had not two, but three orders not ever arrive at their destination. I made two custom orders for Mother’s Day and I am still speaking with their customer support team now. They refuse to refund me but keep providing me with a credit to use on my account. Why in the world would I use a service that have failed to deliver two cards three times. The addresses were all correct, nothing on my end was wrong. They refused to tell me what could be happening and of course there’s no tracking within the states so no way to find out what’s happening. If you are outside of the UK, I would definitely not recommend this service. I’m blown away with how horrible the service is. Will never use it again.”

Helpful Report

Posted 3 years ago

“Still waiting on birthday cards which were reordered due to initial delivery time exceeded. Expected on Wednesday 8th no sign by Friday. Contacted the company who promised delivery today Saturday. Birthday tomorrow so had to go buy another card as I can't hand someone a birthday card after their party. Wouldn't mind but it's an age specific one so it's no good to the person next year. V poor service. Don't promise dates if you can't deliver on them.”

Helpful Report

Posted 3 years ago

“The past few times I've ordered from moon pig.. Orders either arrive late or not at all”

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Posted 3 years ago

“Moonpig have gone down the pan! I sent a birthday card to my granddaughter 8 days ago, and it has still not arrived! I shouldn't be surprised as they were late delivering a card to me too! Won't use them again.”

Helpful Report

Posted 3 years ago

“After personalisation of a card and trying to add to basket i got an error message saying couldn't add to basket ,after chatting with Terri on online help chat was offered several " things to try to no avail whatsoever !! Will not use site again total waste of valuable time and effort”

Moonpig.com 1 star review on 31st May 2022

Helpful Report

Posted 3 years ago

“Moonpig signed me up to a company called completesave.co.uk without my knowledge. Completesave have been taking £15 off my card for 4 months. Scam alert!”

Helpful Report

Posted 3 years ago

“Be very careful dealing with this company. I was delighted with the product but since I ordered a card back in September I have recently discovered that every month Complete save have taken £15 from my account. There must have been terms and conditions which I failed to read which is my fault (tbh why would I when ordering a card) because of this my bank wont refund the payment which as far as I'm concerned were unauthorised. = a VERY Expense card”

Helpful Report

Posted 3 years ago

“Very poor quality flowers (dead greenery and almost dead roses) received for my wife’s birthday. I then complained- another bunch arrived- flowers more suited to a bereavement arrived and the same poor quality!”

Moonpig.com 1 star review on 24th May 2022

Helpful Report

Posted 3 years ago

“I would have thought after being such a loyal customer and spending a lot of money that I would have been treated better by the staff. My live chat was ended abruptly by Amy, Jamie, and another. I wasn't happy with the card and there was no envelope with it so I couldn't send it on. Goodbye moonpig I will not be back. And I will be telling everyone I know how I've been treated.”

Helpful Report

Posted 3 years ago

“Ordered my sons birthday card on the 7th to arrive by the 10th. Still hadn't arrived by the 13th. Just fobbed off with excuses and they were in the time frame. First and last time I will ever use this company again.”

Helpful Report

Posted 3 years ago

“Ordered on Thursday, delivered Monday, missed the birthday, wish I had just posted it myself, very expensive for poor service”

Helpful Report

Posted 3 years ago

“Worst customer service ever. Ordered on 2nd May checked on 4th and had not been processed. Then ordered again on 4th. Checked and again had not been processed. Birthday missed. Moonpig do not care they then cancelled my order and refunded me. Without speaking to me. Gave me 10gbp which is useless as I will never be using this company again.”

Helpful Report

Posted 3 years ago

“Ordered card for 30th birthday, never showed up. Annoyed is an understatement.”

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Posted 3 years ago

“Absolutely disgusted with the so-called special offer of money back on my next purchase. When I read the small print, after entry my credit card details I see that you will be taking £15 per month to sign up to some scheme. Disgraceful”

Helpful Report

Posted 3 years ago

“I order a card and present for my son to be delivered on 30th April, his birthday, it did not arrive, I am very disappointed with the service this time, it has never happened in the past. Please find out what happened or I will not be using you again.”

Helpful Report

Posted 3 years ago

“Moonpig is the website that costed me more money than I won't to I will not be using them again”

Helpful Report

Posted 3 years ago

“Received flowers for my birthday from a friend. Worst flowers I’ve ever seen. Consisted of two sprays of wilting chrysanthemums with broken flower heads. One withered evergreen branch. Two wilting Alstroemerias and a lily with broken heads. Difficult to tell my friend but will have to at some point to stop her wasting money in future. I will certainly never use MoonPig.”

Helpful Report

Posted 3 years ago

“I ordered a birthday card 2 weeks before the actual date....it never arrived. This is not good enough and I will look for other companies in the future.”

Helpful Report

Posted 3 years ago

Moonpig.com is rated 1.5 based on 1,285 reviews