Moose Reviews

Name: Moose
Address: Unit 3 Brassmill Lane Trading Estate, Bath, Somerset
Rating: 4.37

4.4 Rating 321 Reviews

83 %

of reviewers recommend Moose

4.4

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Phone:

01458 350025

Email:

help@moose.co

Location:

Unit 3 Brassmill Lane Trading Estate,
Bath
Somerset
BA1 3HZ

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Moose 1 star review on 8th February 2025

Anonymous

Moose 5 star review on 21st January 2025

Anonymous

Moose 5 star review on 12th January 2025

Ashley Sulway

Moose 5 star review on 25th December 2024

"Tony "

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems”

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Posted 9 months ago

“A can’t write a review due to them being a Christmas present for my 2 boys and not Brent ok out the box’s yet but judging by the way they go on about these there gonna be great 🙈”

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Posted 9 months ago

“Orderd some new brake pads on a Sunday afternoon and they were with me Tuesday. Can't get much better than that!”

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Posted 9 months ago

“Delivered very quickly once ordered all good.”

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Posted 9 months ago

“Loving my new scooter its solid stylish and well designed and took 5mins to get up and running even came fully charged”

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Posted 9 months ago

“Bryony is very helpful.”

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Posted 9 months ago

“Accessories delivered quickly”

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Posted 9 months ago

“10/10, goes fast, lights are really good, even has indicators, to say the condition was “fair” it’s very good, very pleased with my purchase, thank you”

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Posted 9 months ago

“10/10, goes fast, lights are really good, even has indicators, to say the condition was “fair” it’s very good, very pleased with my purchase, thank you”

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Posted 9 months ago

“Moose take their customer service very seriously and they very fast at dealing with any issues or problems. Thanks for my scooter repair 🤣”

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Posted 9 months ago

“Great service, with my scooter getting delivered free next day and in superb condition.”

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Posted 9 months ago

“Excellent service and product price! Bought the Selle San Marco Era and it went straight on my road bike....A 50 mile ride later and all is good 👍😊🚴‍♂️”

Moose 5 star review on 25th September 2024

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Posted 9 months ago

“As described, next day delivery”

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Posted 9 months ago

“Cant fault them, deleived in time and informed me when it was sent out.”

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Posted 10 months ago

“Very good”

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Posted 10 months ago

“Very good”

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Posted 10 months ago

“A good value product delivered swiftly and conveniently”

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Posted 10 months ago

“The after sales support has been first class. fast and efficent. Great communications with the team.”

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Posted 10 months ago

“The scoot hasn’t been delivered yet and was ordered on the 16th of September.”

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Posted 10 months ago

Hey Matthew, Thanks a lot for sharing your feedback on your Moose experience. We really appreciate customers like you who take the time to share their thoughts. We're really sorry about the delay in delivering your scooter (we can see it's safe and sound now). We know how frustrating it can be to eagerly await a purchase, only to have it delayed. We take full responsibility for this and we're actively working to prevent such occurrences in the future. Once again, we apologise for any inconvenience caused, and we truly appreciate your understanding. We're committed to continuously improving our services, and your feedback plays a crucial role in that pursuit. Thanks for choosing Moose, and we look forward to hearing from you. Best, Moose

Posted 10 months ago

“Great products”

Helpful Report

Posted 10 months ago

Moose is rated 4.4 based on 321 reviews