“Produce is always smashed to pieces I think the delivery drivers must play football with it in their spare time .Not good when you open a packet of biscuits and they fall to pieces, come on Morrison's het your act together”
“I went in on the weekend in the exeter store, to pick up some fresh items. The Fresh Prep counter looked terrible for a Saturday morning. During week days it looks fresh and nicely displayed.”
“I've shopped at Tesco's for decades but recently popped into local Morrisons and was really impressed with their own brand products.They have recently started doing home online delivery in my area and l did my first order this week, absolutely fabulous,great products,fresh food really fresh and above all they were able to fulfil everything l ordered.Got my vote every time!”
“Morrisons Corby , online delivery . The nicest delivery driver I've met in a long time . His name was Quinn he was so polite and helpful and seemed so happy in his job . He cheered up my day .
Thank you Qwinn hopefully you will be the delivery driver next time I order.
Liz”
“Hi, just come home after watching football from my local club. My partner due to be my wife next month made me a lovely chicken diner made from a Morrison's chicken with all the vegetable. Now I am a bit fussy about the black bits next to the bone, but I still love the dark meat. Well I can't say how clean this piece of poultry was, I tasted it all and it was so nice and taste. So the thing I am trying to say is check there chicken out and see what you think. Chow”
“Morrison’s Walsall at 2 pm today had a rude and argumentative man on the Lottery Counter. I didn’t have a problem with what he said but I did have a problem with his bad attitude. He accused me of wanting an argument. He’d upset the customer in front of me so clearly he was having a bad day and needed to take it out on people . I can see why people shop online. I think I will start.”
“I don’t like to complain or write negative reviews, however on this occasion & given the recent and constant advertising I have to say something.
For the last week we have been bombarded with the usual Morrison’s adverts and I was particularly taken by the raspberry roulade and finally decided to take a trip to our local Morrison’s in Brighton to buy one.
On entering the store there was a huge picture adverting the roulade and I headed straight to the frozen deserts only to find out there was none in store.
On enquiring with the store manager I was told the last time they were in stock was at Christmas and some excuse that it’s only available at the larger stores, the Morrison’s in Brighton is hardly small.
Nevertheless I was told to order online or at customer services but that’s hardly the point and now when I see your advertising and wonderful offering I can’t help wondering if these items will actually be in store, so after my experience today I have a somewhat negative association with Morrison’s and your ‘false’ advertising, all I know is I wasted a trip down and ended up buying items I wasn’t even planning to just because I was in store, so I can’t help wondering if that’s the aim.
Not impressed at all!”
“I am regular customer at Morrisons in Tynemouth but have found that stock is always very low. I understand savings and the need for reducing wastage etc but you must do stock taking regularly. Myself and my neighbours are considering going shopping elsewhere because of this reason”
“I loved Morrisons food but had a bad experience with the rib eye stake, it was very plump when buying it, but when grilled it was flat as a pancake and we have a special grill, I will buy my meat from Aldi from now on, never had a bad piece of meat from there and it doesn't shrink, what's going on Morrisons.”
“Put my order through on home delivery...all went fine, booked my slot, put In My address etc. That’s all fine. The slot was booked a week in advance. Fast forward to day of delivery, on the day I’m relying on the food for family coming over for the weeken! Wait in the whole hour of my time slot! That time passes still no delivery, go on to my Morrison’s app. “We’ve cancelled your order” why may I ask? Because they don’t deliver to my address. Ridiculous to have accepted it in the first place and then cancell last minute will not be using again”
“Went into your Wincheap Canterbury store tonight. A woman in charge, I believe her name was Shannon or Sharon, was extremely rude in front of me to the young man on the till who was being helpful and kind. Her whole attitude, quite frankly, stank. When I pointed out her rudeness she totally ignored me. (The young man was correct in counting the goods I had bought - this woman miscounted and just looked ridiculous).”
“I had a problem with my online account and contacted Morrisons Customer Service Dept.I was dealt with by a adviser called Gary.He was most helpful and could not have done more for me.He kept me informed every step of the way with my problem until it got sorted.10/10 for Gary, Well done.”
“Been with Morrisons since their Safeway takeover. Great service especially on delivery. UNTIL now! their deliveries are hopeless because of lack of stock, and their customer services are no help. When they become a decent business again, I may come back to them.”
“First online shop with Morrisons. First they gave me a £12 off voucher ( first shop)
Secondly they texted and emailed to keep me updated also gave me the delivery drivers name and reg. When my delivery arrived Ritchie asked if I would like him to carry it in, extremely friendly and helpful ( a fredit to Morrisons) Also asked if there were any bags to be recycled. No substitution's and a smooth, hassle free transaction.”
“I bought some reduced items, but then realised i'd been charged full price. I had to go to customer services to get a refund, then purchase again at the correct price. This wasn't an isolated incident, as it's happened quite a few times. When I'm able to point this out prior to payment, the staff then have to check, and this takes time and holds up other customers. Surely if they choose to reduce certain items, then their tills should reflect this change? Otherwise, why bother reducing anything? I don't expect any better at Morissons, and rarely shop there anymore. The toilets at my local store are always filthy. The cleaning rota on the door showed frequent staff checks. Yet there was an apple down one toilet, and an empty soap dispenser, so no way to wash my hands.”
