“Online Delivery this morning was missing 5 essential food items leaving me more or less with only cans and drinks. The driver said call the office they will compensate you.
Customer service offered nothing. I eventually asked to speak to a manager and was finally, after a lot of complaining, offered a 1 time only delivery voucher.
No compensation for poor service means no incentive for the company to improve. I cancelled my Christmas order and am taking my custom elsewhere.”
“No one appears concerned that the spend and save system is broken and some of there customers depend on this to buy Christmas presents and Christmas dinner”
“After I bought my shopping I was accused of stealing by about 10 members of staff they were very rude.when I asked for my money back they got very nasty and aggressive towards me .I shall mot return to this or any store in the future. if there was a no star rating you would be getting it.”
“Don't lose your card thy tell you to phone it cost 7p to 10p a min when I was told it was free tried customer service told thy don't send cards out very poor service have now gone to another supermarket to shop lost all my points”
“Hello, Just about the worst store to shop at! If you require anything that most people would consider essentials do not ever go to the store in Cambourne near Cambridge. We have fairly recently moved from Surrey and at least expected a a mediocre establishment - we have not even found somewhere that we ever want to shop in again. Many, many shelves are empty, senior staff ( which I have spoken to) are obviously of poor quality and totally incapable of organising anything - let alone stock levels. I do hope that the whole enterprise is taken over and run by competent staff. I must mention that although the management team are useless the checkout personnel are very good and fully comprehend the abysmal management of the store. They most definitely should be retained, whilst the rest should never, never be involved in retail sales again. N.B. I have spoken with Cambridge Health and Safety, Trading Standards and The Food Hygiene departments about the meat and the bakery departments (I have photographic evidence to support my complaints).
My wife and I hope that the C.E.O is also given the sack and that they are never again employed an any managerial roll.”
“I love Morrison’s. It’s right by home it’s got everything we need as a family and it’s got amazing deals there own brand is brilliant to. Go try there own brand I recommend it”
“Amazing staff at the keighley store who are so helpful and willing to help you with your shopping if needed! The checkout staff are so good and don’t rush you to pack your shopping and will offer to help pack your bags. This store needs more recognistion for all their hard efforts as I don’t think it is recognised enough!!”
“Having shopped with Morrison’s for many years I stopped using them for my online shopping over the summer due to the disappointing number of deliveries I had received with mouldy short BB dates. I decided this week I would give online shopping with Morrison’s another go. I really wish I hadn’t, I received only half my order and a few items belonging to someone else. I now have to go shopping again. Whilst I appreciate I have received a refund for the missing items the £3 voucher received to compensate this inconvenience off my next shop is apathetic, insulting and will certainly go unused.”
“The first time we ordered from Morrisons for delivery we had a great service but since then its been down hill.
Our next shop had four of six coke zero cans damaged and leaking, obviously it had taken a knock somewhere. We complained and got a refund for the drink.
The time after our shop arrived and whilst unpacking we noticed small bugs crawling in some of the sealed salad, we complained again and got refunded for the salad.
Now we tried ordering again once more, which was tonight. 30 minutes after our allocated slot had gone, we started calling customer support who promised us the delivery was on its way but would be an additional 45 minutes (our slot was 9-10pm so would have turned up closer to 11pm) after ending the call we then get a phone call from the driver himself who told us he needs to clock off soon, as he hit traffic he was going to cancel the order and head back to the depot but he also let us know he cancelled the previous one or two peoples deliveries who where before us as well.
Terrible service, we've given them the benefit of the doubt and we've had enough now. Avoid, do yourself a favour they will only ever give you £5 off the next shop should they inconvenience you anyway.”
“Rude staff , out of date goods ,rotten damaged food,empty shelves ,increasing prices ,wrong prices charged at the checkout and that is only a few things I could mention .”
“what a terrible place York Road Doncaster. I had an accident which resulted in an injury which cost me 3 days off work and dentist bills. I rang them and was told that the Manager would ring me back and he never did. but all they have done is firstly deny it was reported to them ., then have to admit it was. Most of my emails/calls to Head Office and I even emailed the CEO and got no reply back.. I have been ignored by them and even on Facebook I have left feedback and the ones they have answered have been to tell me to speak to another person who is never available. ! the store didn't report it. now I will go down the legal route this has been a complete shambles due to wrong information and the store trying to cover it up. I cant believe how rude their customer service staff are at York Road in Doncaster and Head Office in Bradford.. One lady said that she would give me £10 for the inconvenience. They don't care about their customers they have awful customer service at the Head Office.”
“Newquay store, cold meat on the shelves that is best before the next day, but still at full price. Bread with very short dates, Closing tills when people are queuing at the ones that are open, what the hell is that about, trolleys sitting in the isles that are been used for stacking shelves with no one actually stacking the shelves. This store is just rubbish with obviously management issues”
“Food is often out of date. I find it virtually every time I visit. I have to check every single item I buy just in case it's past date.
The butchers department is hilarious, the meat looks like it's been hacked to pieces by a blind apprentice with a flick knife.”
“Where do i start... Morrisons Salted Caramel Doughnuts are the just right amount of greatness. I have NEVER tasted anything so exquisite in my whole 22 years of life. What makes them even more delicious is the price... 5 for 50p. I want the whole nation to try the Morrisons Salted Caramel Doughnuts.”
“I have just bought from morrisons.....a beautiful olive green parka coat with a faux fur trim...the faux fur is 'good' faux fur, and gives the coat a great finishing touch
The coat is lovely and I have to say that I enjoy morrisons clothing very much....I think the attention to detail is a great delight in all their range
Keep it up!”
“really don't know how to do customer service...Used their phone app for my more card and didn't get my £5 voucher...2 emails ignored and two messages on fb half answered and no one can give me an answer in store
Still no satisfying response”
“My word. Not much good being said about Morrisons is there. Not surprising really I guess. This company has a serious issue with BB dates, especially in the bread and cake departments. If something is bb, say the 26th October, and today is the 27th of October, it for certain means the quality is not as fresh as the day before. Do they mark it down though? No, they do not. Their so called fresh fruit is rarely fresh, with emphasis on their bananas. The strawberries much the same etc etc. Their prices are rocketing up weekly, making them almost as expensive as Tesco, if that's possible. Almost next to the store I go to there is a smallish Asda, in Dover. To make a test I went in there last week and bought some things I normally buy in Morrisons. How much did I save? £3.47p!! This was just on five items!! All Morrisons stores will be the same of course so it would be wrong to single out any one store as being at fault with prices. I mentioned Dover simply because I used to go to that one. Not anymore though. The one redeeming factor for the Dover store is the attitude of the lovely checkout staff.”
