“Today 19/6/2020 Morrisons in Hatch End around lunchtime decided to ignore the government's social distancing measures. There were THREE aisle QUEUES of customers waiting for the checkout. REASON NO QUEUES OUTSIDE AND NO SECURITY AT THE DOOR, SO TOO MANY PEOPLE COULD WALK IN AT ANY ONE TIME. Killing too many of your customers dear Morrissons is not wise. This store started with satisfactory measures in place but now has deteriorated to its usual "who cares?" Well CUSTOMERS DO CARE!”
“I like Morrisons but this is a serious issue which needs addressing .
We stopped of at Morrisons YORK after rescuing our daughter from her car problems . As we pulled into the car park we were surprised that there were none of the queues which have become the norm during Covid19 . We entered the busy store without challenge and were shocked to see that social distancing was not being enforced . More seriously , when it was time to pay we were made to queue in a long line winding around the childrens clothing section within extremely close and enclosed quarters where people were coughing and sighing which will have been a health hazard if any of those in the area were infected . I FEAR THAT THIS SYSTEM WILL COST LIVES and needs to be reviewed / improved upon . MORRISONS MUST TRY HARDER .”
“I purchased a pie from the fresh pastry counter at Eastbourne Morrisons. I was appalled when the assistant proceeded to select a bag and punch his bare hand into it to open it and then used tongs to put the pie into the bag. I was so shocked I sadly didn't say anything but simply threw the pie and bag away. In this current coronavirus time not only was this unhygienic but more importantly really dangerous to health.
I wrote to Customer Service about this concerned that it was a lack of training and suggested he could have done this many many times during his shift. Five days later I hadn't even received an acknowledgement let alone a response so I copied my email and sent it together with a personal message to the CEO of Morrisons......... no acknowledgement or proper response. A few days later I had a grammatically composed and badly spelled message from someone in their Customer Service Informing me that Morrisons operate a bare hand policy but their staff are instructed to wash their hands regularly. I responded saying that if that was the case then they would have to wash their hands after serving every customer NOT just regularly during the day. I have also sent another email to the CEO and yet again heard nothing.
It is absolutely disgraceful that this issue has not been addressed and disgraceful one doesn't even get an acknowledgment let alone a response from a CEO to a complaint such as this one. This is a health issue! Mr Potts the CEO of Morrisons must be the only CEO of a major company who ignores complaints.
I really like Morrisons produce and I travel 32 mile round trip to shop there but no more! I will not use the store in the future as I have more regard for my own health not to mention the health of others.
I cannot in this case award even 1 star to Morrisons.”
“Hi I was in Morrisons in holbrooks in Coventry when a lovely lady called Beth helped me a lot she was very experienced and knowledgeable and a true asset To your company and very helpful to all of my enquires I asked even stopped doing what she was doing to help me fine what I needed very polite and professional at all times and will definitely be going back”
“1. Morrisons give you the option of making a query by email but then you get in reply:
"To allow us to prioritise feeding the Nation we will not be able to respond to any emails"
2. Emails to their chief executive do not get even an auto response.
3. You cannot stop them making substitutions, however inappropriate.
4. Don't expect them to keep to the delivery slot time. My delivery yesterday, 16th June 2020, arrived 35 minutes early, without apology or explanation from their sullen driver.
5. If you live in a flat don't expect them to deliver to your address but instead their driver will tell you on your entryphone, 'Morrisons. You'll have to come down and get it'. You will then find him standing outside the street door and you, the customer, have to remove the bags from the crates on the ground.
I had my first delivery yesterday, 16th June, from Morrisons. It will be my last. Unfortunately I cannot give them zero stars.”
“Worst home delivery service ever provided by the Wellington Telford store, don't bother has they wont be able to fulfill simple items such as bread and milk 5 days in advance when we did our shop. literally an hour or so before our delivery was due they put alternatives in as they didn't have the items we wanted and then tried to charge us double for privilege, talk about rip the customer off!! these were obviously refused at the door. Avoid Morrisons home delivery like the plague, no wonder they are viewed as a last century supermarket. Think i will go back to Aldi to do my shopping in future, least they can fulfill your requirements in terms of item availability. Think you need to sack your supply chain management as they are obviously useless!!!”
“Will not be returning to Stewart field Eastkilbride. No social distance. Obviously their business is more important than customers health. Also when I paid for my shopping. I had to show my receipt to the cashier, before I could take my chewing gum, i forgot to bag. It was ridiculous to the point of laughable. As if Iam going to bag my shopping, pay for it, then steal chewing gum in front of the cashier. My husband and I do alot of shopping in Morrisons. Won't be returning. Went to Sainsbury's at Eastkilbride and they only let a certain amount of people in. So obviously they care about customers health, by making sure social distance is adhered to.”
“Most of my order was not delivered with no explanation why, cannot actually speak to my local shop or Head office about it as they are too busy feeding the nation. This company does not know the meaning of customer service.”
“I placed an order on the 25/06/2020 and I still haven’t received it. It is with Hermes since 05/06/2020. I’m not sure I will ever receive it. They are very good at taking payments but definitely not ensure deliveries are made.”
“Told to leave because only one person allowed at self serviceheckout. As I am disabled I was with my carer who was helping me shop. I felt I was not welcome and left the shop. It took several hours for me to calm down as I was so angry. Seems to me disabled people are not welcome if they have a carer with them. The supermarket is Morrisons in Alloa Scotland.”
“Tried to do a click and collect yesterday from the Plymstock store. Not sure why Morrisons are offering this service when most of the items are coming up as out of stock. It was a complete waste of my time and abandoned the order. Very disappointed, will try other supermarkets in future.”
“Don't usually shop in Morrisons but decided to try it, very disappointed. I bought a salad which I opened the day after (a day before best before date), it was inedible. The grapes I bought had 25% extra free, I estimate I have thrown away at least a quarter of the pack. Bananas were black inside. I won't be shopping there again.”
“Got my shopping delivered regular from Morrisons before the pandemic. Haven't been able to get a slot lately. I understand vulnerable people take priority. Finally got a slot spent ages getting the shopping together. Message came up almost half of it unavailable so didn't bother.”
“Bought a few ready made meals which looked delicious but sadly absolutely tasteless.
First one I binned, put another in oven for my dinner and ate (under protest) half and also binned that
I don't often shop at Morrisons and was quite excited to try something different but oh so dissapointed.
Things seem to have gone downhill for this store.
Sorry Morrisons.. I won't be back!”
“Visited Parkgate Morrisons in Rotherham yesterday lunchtime. I was appalled to see that every checkout was open. Obviously there are too many people in the store if every checkout needs to be open. It was worse than Christmas. People were queuing right down to the freezers to pay for their groceries. I'm not sure how anyone is supposed to distance themselves in those situations.”
“Had no que brilliant got what I want brilliant long que to get to check outs but went quick brilliant got to checkout half way of putting my shopping on the belt the cashier (Maderlaina I think her name was ) started to put items through the checkouts by the time i finished loading the belt most my items was rammed the other end i could put my bags on the check out there was no room i felt rushed and i was happy when she asked to pack my bag there wasnt any where she could put a bag to help pack so i said i was ok while packing a man came with in 4 inches of me waiting for customer services to help him with his problem why que 2 metres apart take care not to get to close to people for the staff to allow a man 4 inches away from me I have had breast cancer and I have no immune system not good is it when I got to my car I had to repack my bags because some was to heavy I have been a customer at morrisons pendeford for fours years been going every week been really happy with the store especially through this horrid virus could praise the staff and things that have been put in place to gave this experience may be small to some people but I didn't like the way things was rammed the other end of the checkouts and the man standing 4 inches away and having to repack my bag at the car morrisons pendeford you let me down today”
“We use the Lincoln branch,and we are very impressed at the care we have received.We are in our eighties and get a home delivery regularly,done with smiles and kindness.
As we live in a village near Lincoln,our first delivery had a hitch,and after putting things right,I was presented with a bunch of beautiful flowers!
Congratulations Morrisons”
“I live in Malvern. Since the very start of the lockdown I have only gone into the shop 3 times in the past 10 weeks. This is because of the poor organisation or lack of it with social distancing.
Every time I've gone there as been no queueing on entering and I've seen whole families in there. Also staff in the isles aren't attempting to social distance and some I've seen standing around chatting close together.
Of all the supermarkets Morrisons in my view have been the worst with social distancing and also poorly stocked shelves.”
