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Mountain Warehouse Reviews

2.3 Rating 376 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Shocking company. Nobody answers emails. Nobody answers the phones. Miss-advertised products stay miss-advertised. Unfortunately I made the mistake of ordering 2 products from this company and I am unable to return either, and I will be contacting trading standards to let them know they are not fulfilling their obligations.
Helpful Report
Posted 7 years ago
Fast delivery, top quality item although I had my doubts as it was heavily discounted (I expected some fault with the item due to this). Amazing value for my buck.
Helpful Report
Posted 7 years ago
Great clothes at sensible prices
Helpful Report
Posted 7 years ago
Products are sold as being discounted but in fact the quality of the product is reflected in the price - LOW. Reasonable value if you accept that you're getting a low quality product at a low price.
Helpful Report
Posted 7 years ago
Ordered items at 06:30 am on the 30/11. Items due by 4/12. No communications from them, so when chased almost a week after ordering items which were in stock, I have been informed that they have only just been dispatched. Issue blamed high volume of orders. All that was required was an email to customers that a delay may be possible. Communication is key
Helpful Report
Posted 7 years ago
On Cyber Monday after a very busy weekend the staff who served me were very helpful and friendly. They put themselves out to bring down the items I could not reach. The price was good and I will shop there again.
Helpful Report
Posted 7 years ago
I placed an order using my ipad and failed to make a note of the order number. When I didn't receive an email confirmation, I thought perhaps I might have made an error entering my email address when ordering. A couple of days later, I emailed Mountain Warehouse to ask if they could confirm receipt of order etc. received an email response from them within 24 hours at which time my order arrived. Very good value and excellent customer service.
Helpful Report
Posted 7 years ago
I placed an order using my ipad and failed to make a note of the order number. When I didn't receive an email confirmation, I thought perhaps I might have made an error entering my email address when ordering. A couple of days later, I emailed Mountain Warehouse to ask if they could confirm receipt of order etc. received an email response from them within 24 hours at which time my order arrived. Very good value and excellent customer service.
Helpful Report
Posted 7 years ago
Always happy to help, no pressure to buy. Friendly staff
Helpful Report
Posted 7 years ago
20% off on already discounted items, bought a beautiful blue space ship coat for my nephew who is now toasty warm for the winter.
Helpful Report
Posted 7 years ago
Good range of stock and great prices!
Helpful Report
Posted 7 years ago
Ordered 2 jackets as wasn't sure which I preferred and cannot at the moment get to a store . The items arrived within 2 days. Returning Item easy . Very impressed.
Helpful Report
Posted 7 years ago
The online shopping was very easy and smiple to place an order with mountain warehouse. The product I bought from there was really good quality and great prices with extra 15% off.
Helpful Report
Posted 7 years ago
The delivery was very quick and the jackets are well priced.
Helpful Report
Posted 7 years ago
Garments are really nice, although I’ve had a couple of problems with stitching coming undone. Sizing can vary a lot from garment to garment.
Helpful Report
Posted 7 years ago
Great experience. Good vale. Good communication and easy to collect from store and return to store if needed.
Helpful Report
Posted 7 years ago
They had really great and helpful staff.
Helpful Report
Posted 7 years ago
Very helpful staff, good prices in the sale and the jacket feels good quality!
Helpful Report
Posted 7 years ago
Wanted to purchase a pair of socks for £16.99 today in Dumfries and label reads "half price with purchase" so I selected a second pair, also at £16.99 as my "other purchase". I was refused half price offer as I was told neither of these items constituted a "purchase". I was told I would need to buy some other item to benefit from the half price offer. I was offered the purchase of a 50p card. This meant I was being forced to buy something I didn't want and I find this sales tactic misleading and the quickest way for the company to keep me away from attempting to make any purchase whatsoever. I rejected the offer and left the store empty handed.
Helpful Report
Posted 7 years ago
Quality of the products are excellent. very good value for money. The delivary was really quick.
Helpful Report
Posted 7 years ago
Mountain Warehouse is rated 2.3 based on 376 reviews