Login
Start Free Trial Are you a business? Click Here

Mountain Warehouse Reviews

2.3 Rating 381 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 381 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
25
Anonymous
Anonymous  // 01/01/2019
Good range and prices
Helpful Report
Posted 8 years ago
Excellent range of good quality outdoor wear, most at reasonable prices. Fantastic reductions on some items.
Helpful Report
Posted 8 years ago
Fantastic service!!!...the chairs we purchased are spot on
Helpful Report
Posted 8 years ago
Lots of quality items on web site with very good prices followed with a superb delivery service.
Helpful Report
Posted 8 years ago
They demonstrated very goodcustomer service, the delivery time and quality was as promised, and the product exceeded my high expectations.
Helpful Report
Posted 8 years ago
The staff were friendly and quick at the till
Helpful Report
Posted 8 years ago
Clothing was good quality though some articles a little on the small side
Helpful Report
Posted 8 years ago
Good selection of products available at a competitive price. Really made my camping holiday more enjoyable.
Helpful Report
Posted 8 years ago
The delivery is speedy and reliable and the clothes are really nice designs and quality as well as value for money. Their customer service was very effiecient when I had an enquiry too.
Helpful Report
Posted 8 years ago
Excellent customer service combined with real value for money products. Their outdoor clothing performs as well as any of the big name brands, I can never understand why people pay up to 3x as much for a product with the same performance spec and made from the same materials from big name brands. I have used Mountain Warehouse gear for several years and it has lasted better than the garments I have purchased from NF, B/H & T 24.
Helpful Report
Posted 8 years ago
Staff in store in Worcester very helpful and friendly. Website user friendly and delivery very prompt
Helpful Report
Posted 8 years ago
The staff are always very helpful and friendly and there is a great range of goods at very competitive prices.
Helpful Report
Posted 8 years ago
Very good delivery. Items exactly as ordered.
Helpful Report
Posted 8 years ago
The products are of good quality
Helpful Report
Posted 8 years ago
Brought a waterproof jacket have been dry ever since well worth the money
Helpful Report
Posted 8 years ago
Really good jacket at a good price
Helpful Report
Posted 8 years ago
great store, staff are very helpful
Helpful Report
Posted 8 years ago
My wife purchased a pair of Mountain Warehouse snow boots. When they arrived a label was attached showing 'waterproof'. First time of wearing, dew from the grass seeped through. Having spoken to and emailed their Customer Support Department we were informed the boots purchased were only waterproof up to just above the sole (20mm?). Trying to explain that snow when it thaws it's water was a complete waste of time. Hopefully Trading Standards will sort them out as obviously there are a number of similar 'waterproof' complaints. Most importantly, don't but these unless you are wearing them in dry snow!!!!!
Helpful Report
Posted 8 years ago
Bought 'Guaranteed 100% waterproof' jackets. First time jacket was worn it was raining and I felt wet. Returned jacket to store where staff insisted it didn't leak, couldn't return despite '100% satisfaction guarantee' policy as I had worn it. Spoke to customer services who basically said 100% waterproof does not mean you wont get wet! In the end returned item to another store, said it was wrong size, refunded no problem.
Helpful Report
Posted 8 years ago
I purchased some waterproof mittens online which became waterlogged very quickly the first time I wore them in the rain. Mountain Warehouse asked for photographic evidence of this and when I pointed out how difficult that could be (do they want a picture of them dripping?) are refusing to allow me to return them for a refund. Rubbish company which I will never deal with again
Helpful Report
Posted 10 years ago
Mountain Warehouse is rated 2.3 based on 381 reviews