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Mountain Warehouse Reviews

2.3 Rating 376 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Really high quality merino wool top purchased at a bargain price - really comfy for a snowy hike in the Lakes
Helpful Report
Posted 7 years ago
Good prices & service . They had a mishap with next day delivery & it took 2days to get to me but I had left for Europe so they refunded my money & let me keep the goods. Very fair I think & so I have purchased more gear from them .
Helpful Report
Posted 7 years ago
Fun and helpful staff with nice sense of humour. Went out of their way to help me even though I had made an error
Helpful Report
Posted 7 years ago
Products are always advertised at “half price” yet if you look at the full price it’s ridiculous for the poor quality you get! £80 for a pair of leaky wellies, really? Wake up people MWH make the products so they can set the rrp to what they like in order to “discount” it!
Helpful Report
Posted 7 years ago
Great customer service . Love the gear they sell and especially the softshell jackets. Spot on
Helpful Report
Posted 7 years ago
They sell products of great quality at a very competitive prices (while they have big sales that reduce their prices even more).
Helpful Report
Posted 7 years ago
I have had to make 3 telephone calls and 2 emails to get any service. The Click and Collect was not working on the website, nor the live chat. Each time I spoke to someone they said it would be fixed in 2 hours. Consequently I lost 2 items on my order as when I could order they no longer had my size!?
Helpful Report
Posted 7 years ago
Quick delivery and quality product.
Helpful Report
Posted 7 years ago
Sent wrong sized item which I returned but then didn't get in time for the trip I had planned. Have emailed to say new size has been dispatched but still not delivered. Hopefully will come today.
Helpful Report
Posted 7 years ago
Excellent value for money and good quality items
Helpful Report
Posted 7 years ago
Wide range of products and really helpful customer service assistants
Helpful Report
Posted 7 years ago
Order took a week when it should have been next day. Had to return some items as sizing was HUGE. They don’t answer phone or reply to emails. Customer service is worse than BT....... yes worse than BT. Still waiting for a refund 3 weeks later.
Helpful Report
Posted 7 years ago
Excellent quick service and fantastic boots. Really pleased with them.
Helpful Report
Posted 7 years ago
Bought a pair of neoprene men's wellies. Supposed to be of good quality and ideal for country walks. First pair leaked badly within 3 weeks. Eventually given replacement pair and lo and behold they leaked badly within 3 weeks. Shocking quality!!!
Helpful Report
Posted 7 years ago
Fabulous clothes great quality and super prices
Helpful Report
Posted 7 years ago
bought 2 item , got delivered only one. missing return label from the packaging i am unable to return it. Offered replacement for missing item 2 weeks and no item. slow reply on emails..... absolute waste of time. quality of product is really bad.
Helpful Report
Posted 7 years ago
Very good quality clothes and footware for all seasons. Always receive very good customer service in both my two local stores.
Helpful Report
Posted 7 years ago
I was given a mountain warehouse waterproof jacket for Christmas - apparently cost over £150 It had its first real test this tea time in a snow / sleet storm while waiting for a bus The jacket is not waterproof as advertised and the outer layer seeped water Definitely upset because my children bought me this Now I have to return it - I have all the paperwork for it thankfully
Helpful Report
Posted 7 years ago
I bought boots and other outdoor clothes in an online sale. The items were very favourably priced. They all arrived promptly, securely packed but without excessive packing, were exactly what I was expecting, and have worn very well.
Helpful Report
Posted 7 years ago
I am still chasing payments for items which were out of stock. I purchased a pair of boots in early December and when they did not arrive I phoned only to be to,d they were out of stock, had no email to tell me that. I ordered another pair and they said they would refund me for the pair I did not receive, I still have not received the refund even though I have spoken to them twice and emailed them three times. On top of that, I looked back through my Mountain Warehouse account and noticed another item which I purchased in May which was also out of stock and they have not paid me that either nearly 7 months later. Really dissapointed Mountain Warehouse.
Helpful Report
Posted 7 years ago
Mountain Warehouse is rated 2.3 based on 376 reviews