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Mountain Warehouse Reviews

2.3 Rating 381 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 381 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
25
Anonymous
Anonymous  // 01/01/2019
Appalling customer service. I ordered a sun lounger took money straight away. Delivery lost in transit I had to ring to find out no one told me had to wait for refund. Ordered another one money taken again the got an email saying was out of stock and to order another but then told none in stock had to wait for money again. I had also ordered a pair of mens shorts money taken again and guess what order lost in transit again... and no one answering customer service line to arrange refund. Appalling service they dont care at all ..
Helpful Report
Posted 7 years ago
Excellent quality product that ive bought as gifts for most of my family.
Helpful Report
Posted 7 years ago
Mountain Warehouse Backpacker 3 tent Excellent price with great service & a speedy delivery. It was also just in time for last weekend's Thunderstorms, which tends to test the waterproofing pretty well & the 2000HH Flysheet had no leakage whatsoever. Not sure if it would handle the 70-80mph Winter winds on Norwegian Mountainsides as well as my Force 8 Bivvy when Whitewater Kayaking, but seeing as i didn't buy it for that purpose, i'm well chuffed with it. Cheers. PS..... I'm 6'2" tall & had no problems with its size at all, even with the Missus in there with me. Plenty of room for 2.
Helpful Report
Posted 7 years ago
I had a query regarding walking boots.My query has handled efficiently and professionally by Sharon,manager of the Horsham branch.
Helpful Report
Posted 7 years ago
Shorts as described, arrived promptly. Good value.
Helpful Report
Posted 7 years ago
Really high quality merino wool top purchased at a bargain price - really comfy for a snowy hike in the Lakes
Helpful Report
Posted 7 years ago
Good prices & service . They had a mishap with next day delivery & it took 2days to get to me but I had left for Europe so they refunded my money & let me keep the goods. Very fair I think & so I have purchased more gear from them .
Helpful Report
Posted 7 years ago
Fun and helpful staff with nice sense of humour. Went out of their way to help me even though I had made an error
Helpful Report
Posted 7 years ago
Products are always advertised at “half price” yet if you look at the full price it’s ridiculous for the poor quality you get! £80 for a pair of leaky wellies, really? Wake up people MWH make the products so they can set the rrp to what they like in order to “discount” it!
Helpful Report
Posted 7 years ago
Great customer service . Love the gear they sell and especially the softshell jackets. Spot on
Helpful Report
Posted 7 years ago
They sell products of great quality at a very competitive prices (while they have big sales that reduce their prices even more).
Helpful Report
Posted 7 years ago
I have had to make 3 telephone calls and 2 emails to get any service. The Click and Collect was not working on the website, nor the live chat. Each time I spoke to someone they said it would be fixed in 2 hours. Consequently I lost 2 items on my order as when I could order they no longer had my size!?
Helpful Report
Posted 7 years ago
Quick delivery and quality product.
Helpful Report
Posted 7 years ago
Sent wrong sized item which I returned but then didn't get in time for the trip I had planned. Have emailed to say new size has been dispatched but still not delivered. Hopefully will come today.
Helpful Report
Posted 7 years ago
Excellent value for money and good quality items
Helpful Report
Posted 7 years ago
Wide range of products and really helpful customer service assistants
Helpful Report
Posted 7 years ago
Order took a week when it should have been next day. Had to return some items as sizing was HUGE. They don’t answer phone or reply to emails. Customer service is worse than BT....... yes worse than BT. Still waiting for a refund 3 weeks later.
Helpful Report
Posted 7 years ago
Excellent quick service and fantastic boots. Really pleased with them.
Helpful Report
Posted 7 years ago
Bought a pair of neoprene men's wellies. Supposed to be of good quality and ideal for country walks. First pair leaked badly within 3 weeks. Eventually given replacement pair and lo and behold they leaked badly within 3 weeks. Shocking quality!!!
Helpful Report
Posted 7 years ago
Fabulous clothes great quality and super prices
Helpful Report
Posted 7 years ago
Mountain Warehouse is rated 2.3 based on 381 reviews