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Mountain Warehouse Reviews

2.3 Rating 381 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 381 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
25
Anonymous
Anonymous  // 01/01/2019
Even if you order the same style and product number their garments vary in size and cut tremendously. When you return it because of this you do not get your postage refunded. This is unfair as I collected and returned to store and I bought replacement goods. This fiasco cost me money. I wouldn't buy online again.
Helpful Report
Posted 6 years ago
Fed up having to repair stitching on waterproof jacket.. zips on jacket, trousers and backpack forever catching and sticking
Helpful Report
Posted 6 years ago
Went into the Margate store yesterday to try on a jacket I had seen on line but was unsure of sizing. As I'm only 5ft tall I was unable to reach anything other than items on the lowest rail so was unable to see the jacket I wanted to buy. You would have to be at least 7ft tall to reach the top rail! The store was very quiet with only 1 other visible customer. However, there were 2 male assistants at the checkout point deep in discussion about non work issues and another female assistant in a stock room who on seeing me having difficulty reaching upwards promptly turned her back on me! I left the store as it was obvious I not going to receive any assistance resulting in your company losing a sale yesterday and I won't be returning in the future if this is an example of your appalling customer service.
Helpful Report
Posted 6 years ago
Hey all you officianados (sp) out there. I just got delivered in (5 business days) Mtn Warehouse Shadow Printed Ski( Board Jacket for us DARK SIDERS) Bright Orange, don't shy away from this, it's loud and visible. Have not rode with it yet, however the material and construction compares to my now former Ripz jacket. Sizing for me suggested M, so M I ordered, and you know what M was bang on. Take this company and run with it.
Helpful Report
Posted 6 years ago
Bought a pair of supposedly waterproof walking shoes for general use from my local branch just over a month ago. Liner In the left shoe came away with a few days. This morning I noticed there is already a hole in the left heel is going all the way through to the sole, and a similar one it’s almost broken through in the same place on the right shoe. The shoes were also not waterproof despite being advertised as such. All in all a waste of £60. I will not be shopping at Mountain Warehouse again.
Helpful Report
Posted 6 years ago
Great customer service support. Placed an Order twice for the same ski gloves (that were really good price for quality and delivered really quick). Telephoned to cancel second order and Manny was very helpful and got warehouse to cancel second order over weekend. Still got charged, but second call and Gail got me a refund to Paypal same day. So for my mistake they get 10 out 10 for support and friendly service. Would definitely use again.
Helpful Report
Posted 6 years ago
Extremely dissatisfied. Poor customer service. I order a jacket that was to be delivered to the store. I went into the store 10 days after ordering to see what the status of the jacket was. The jacket had been ordered to the wrong address and they were trying to locate it I was assured, at that time, that the jacket would be there within 3 to 5 business days. Four days later I receive an email from the customers service stating they no longer have the jacket in stock. It has now been 2 weeks since ordering the jacket initially. I call Customer service, in the U.k., to be told that the jacket has been lost in transit and there are no more jackets in that size. I call the store where I originally ordered it from and ther is no resolution to this problem. I can get refund or see if they have any other jacket I want. I will never shop here again!!
Helpful Report
Posted 6 years ago
Poor quality jacket definitely not worth the RRP, leaks feathers all over and the stitching has come apart at seam after ten days of wear. Nice and warm though.
Helpful Report
Posted 6 years ago
I bought three 3in1 winter coats for my grandchildren. Well made and true to their size guide.
Helpful Report
Posted 6 years ago
I bought a pair of walking shoes from Mountain Warehouse a month ago. They proved to be extremely slippery in wet and snow conditions. I've had a number of walking shoes before as I like walking but to think that I buy walking shoes I can ONLY use in dry conditions is absolutely ridiculous.
Helpful Report
Posted 6 years ago
second bottle of protective spray that arrived with the cap loose and the entire contents spilled in the packaging, which I had to clean up. The first first time it was about a 3rd that spilled. What a waste of time and money - they did not fix the problem with the cap as it comes loose very easily.
Helpful Report
Posted 6 years ago
Package came in today but an item is missing. Tried calling but customer service department is not available due to time difference. Will try again to call tomorrow.
Helpful Report
Posted 6 years ago
Poor quality down jacket... Then a load of hassle trying to obtain a full refund.... buyer beware
Helpful Report
Posted 6 years ago
Shocking service should you need a refund on goods purchased. Whilst returned goods were confirmed as received by their warehouse I'm still waiting for a refund. 3.5 weeks and still counting. I'll not use this company
Helpful Report
Posted 6 years ago
very bad customer service
Helpful Report
Posted 6 years ago
Lost order somewhere in dispatch process. Had to be chased. Polite but taking up to 48 hours to respond.
Helpful Report
Posted 6 years ago
Ordered on 27th before 3:30 pm , email received on 30th advising items dispatched via Hermes( 3 days to process?) checked Hermes tracker on the 3rd, advised “ waiting on sender for goods?” Rang customer service, no reason given why no goods dispatched despite email? Told goods will be sent next day delivery for free !! Free delivery anyway!!!!! Will see if they turn up by the 5 th, WATCH THIS SPACE!,,
Helpful Report
Posted 6 years ago
Happy with price and quality of good bought in shop but so disappointed that the young man behind the counter serving me at the Chichester branch couldn’t look up from his phone that was under the counter to either look at me or make any pleasantries at all. What has happened to training to be pleasant to customers?
Helpful Report
Posted 6 years ago
I ordered a coat online got it delivered to my house I returned it to my local store for free as It didn't fit properly the staff processed the return and ordered me a new size to be delivered to my home, very good service.
Helpful Report
Posted 6 years ago
Shipped back to get a refund and they ended up only giving me 2/3 what I paid. Distrustful company. Don’t ever buy from here.
Helpful Report
Posted 6 years ago
Mountain Warehouse is rated 2.3 based on 381 reviews