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Mountain Warehouse Reviews

2.3 Rating 381 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 381 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
25
Anonymous
Anonymous  // 01/01/2019
Purchased highline men's walking shoes less than year ago.always found them comfortable and dry ..today walking in wet grass found socks soaking wet
Helpful Report
Posted 5 years ago
I ordered a ski jacket which was 11/12 my daughter tried its was small and when I looked inside its 9-10 and the one that was on the front its 11/12. I was very very dissatisfied for that because I ordered the right size and they gave me the size. One thing I need to go to store to return it again which is not supposed to if only they gave the right size that time.
Helpful Report
Posted 5 years ago
I had a pair of Astronomy Waterproof Womens Mid Boot. Initially I was delighted with them as they were extremely comfortable. I purchased these to replace a pair of Berghaus boots that I had had for 12 years. Sadly after only 15 months and frankly pretty light use the sole has detached from the boots at the front of the boot, this makes walking hard and the boot no longer waterproof. The sole itself has plenty of tread left and I felt many more miles in them. I was told that as far as Mountain Warehouse were concerned that this was fair wear and tear. Sadly I wont be buying from them again.
Helpful Report
Posted 5 years ago
Got kid's apparels, arrived on time , but size was an issue. Winter jacket , size 5-6 years, fitted exactly my very average 3.9 years old.
Helpful Report
Posted 5 years ago
I bought the TOR 65L backpack. Can't return it as more than 30 days. Went to Borneo back packing and needed a decent backpack. The straps to the main compartment came apart from the body and needed sewing back on after three days. The balance of the rucksack on my back was awful making it uncomfortable to carry for more than a few minutes. Tried it on all the various adjustments and never got it right. The lower compartment was extremely difficult to zip up. Will be going to a charity shop never to be used by me again! Do not buy. Cheap but not worth it.
Helpful Report
Posted 5 years ago
No issues with the products or price. However their standard delivery courier is DHL, THAT is the problem. I never have problems with any other courier BUT DHL, 3 days now, "delivered - not delivered - waiting delivery - sorry but your parcel was put in the wrong pile (?huh?) - unfortunately we missed the driver, etc,etc, the errors go on and on and on. Phone back to Mountain Warehouse and they can only confirm the parcel has been picked up and that is is out for delivery....Monday received notification my order is out for delivery, now its Friday and still waiting. Pity customers can not select the delivery courier alternate to DHL. I order many items online and DHL is the worst courier! I may shop elsewhere if only to get another delivery service provider
Helpful Report
Posted 5 years ago
Love to shop KP mall Winnipeg. 👍🏼
Helpful Report
Posted 5 years ago
The worst customer service, items did not arrive, emails were ignored for days at a time. Save yourself some stress and shop somewhere else
Helpful Report
Posted 5 years ago
Goods did not arrive and now they won't refund me despite admitting they didn't have the items in stock
Helpful Report
Posted 5 years ago
The shops are fine but do not shop on line. I ordered 3 items. Only 1 arrived. I am now fighting to get my money back. Their customer service is appalling. Could they be having cash flow problems?
Helpful Report
Posted 5 years ago
Ordered 3 weeks ago. Doesn’t reply to emails or answer phone. Scam
Helpful Report
Posted 6 years ago
I live in Scotland so do most of my shopping with you online we are currently on holiday in Kendal and had a problem with a jacket that my wife bought recently. Just got in touch with the Kendal shop and they replaced it no questions asked. What fantastic customer service that is we will continue to support this great company and would certainly recommend brilliant customer service very very well done
Helpful Report
Posted 6 years ago
Placed a next day order for a number of items for a walking holiday. One item was missing from the order. Requested a refund which was issued but only after I printed off, signed, scanned and returned a document. Requested a refund for my delivery charge but it was rejected and I was told my order had arrived the next day. I challenge this as my full order did not arrive. Refunding delivery would have been a nice gesture to apologise for the inconvenience and not receiving my order in full. Mountain Warehouse should realise a small amount to you would have made my happy and kept my custom.
Helpful Report
Posted 6 years ago
I Placed an urgent order before we set off to holiday and paid ÂŁ5.50 for next day delivery. I waited 3 days but nothing came. I ranged them and waited for 45 minutes before someone to picked up the phone and said ok your parcel is lost so we will refund you in 5 working days. This is my first experience with this company and surely will be the last. Very disappointing
Helpful Report
Posted 6 years ago
Purchased from this company twice. On one order I had to return the products as I ordered the wrong g size . Mountain warehouse were really good. They responded to my calls and emails. They refunded me quickly. The products I kept were all good. High recommended.
Helpful Report
Posted 6 years ago
Purchased a pair of Mountain Warehouse hiking boots 2 and a half years ago. These have now developed a 2.5 inch split of the leather from the sole. Phoned the store number from the receipt and told there was nothing they could do about it despite the severity f the fault with their own product in such a short time. Not impressed will avoid mountain warehouse in future.
Helpful Report
Posted 6 years ago
Was in the livingston store and was not happy with how the manager speaks to his staff and the customers. He was treating his staff like they where a peace of trash no member is staff should be talk to like this and you could tell they where up set. And the way he spoke to customers am surprise the store makes any money with him there, he was a medium build guys shaved head about late 40 early 50s.
Helpful Report
Posted 6 years ago
Needed a sleeping back for scheduled camping trip. Paid extra for express shipping (3-5 business days) over the standard 7-10 business days. Item originally scheduled to be delivered on the 5th business day but now is stating it will not be here until the 9th business day. It will not arrive in time for my trip, even though I paid extra to ensure it's arrival. A pointless purpose from a scam company who gladly took my extra shipping money and still shipped standard shipping. AVOID.
Helpful Report
Posted 6 years ago
Supposedly waterproof extreme red label expensive hiking boots leaked at 3 rd time of wareing Not used for fording rivers just watching golf on a wet golf course Absolutely the worst £120 I have ever spent Won’t buy anything again from MW The grey bin is where these are going have saved the laces they may be usefull
Helpful Report
Posted 6 years ago
Replaced a pair of child trainers. The replacement split from toe to heel within 4 weeks!! and this was only with intermittent usage. Mountain warehouse state NOT a manufacturer fault so no refund!! DO NOT USE THIS COMPANY you might as well throw your money away!!
Helpful Report
Posted 6 years ago
Mountain Warehouse is rated 2.3 based on 381 reviews