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Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

Company Reviews

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 5 star review on 24th December 2022

Christine Parkes

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 26th March 2022

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service REALLY Went Ouf Of Their Way, To Sort Out A Virtually Impossible Situation (Return Lost In Post). Replacement Jacket Sent With NO Quibbles. Keep Up The Good Work.”

Posted 4 years ago

“Purchased the 'Discovery Waterproof Isogrip Boots' for over £110 in August 18 - these come with a 5000 mile outersole guarantee. I've worn them approx 8/10 times in 17 months, covering no more than 250/300 miles,however, recently the lace rivets have started breaking, leaving me unable to tie them up. Spoke to Mountain Warehouse, and as its been over 12 months and it's not the outersole that's broken, they will not assist. Subsequently, they could offer an outersole guarantee of a million miles, but if anything else goes, they're not interested. Would not recommend as it's appealing quality and certainly not reliable.”

Posted 4 years ago

“Wow reading the reviews I did not realise how bad this company are. My experience was also bad. I reserved items then went to collect from Taplow about 30 mins later. They could not find them and said another customer had probably picked them up which could not happen if they had put them somewhere safe. Manager especially didn't seem to care. Seemed more interested in her break which obviously she is entitled to but the staff need to realise that the customers are the ones that pay their wages.”

Posted 4 years ago

“I guess I am one more victim, of this awfull company. I made an order almost an month back and still nothing.I contacted them by email 4 times until they told me that the parcel have been lost. What a surprise!!! I am very disapointed and frustrated, cause we needed this objects for a trip. I canceled now the order, and I can only hope for a refund, but from what I read, that might never happen as well.... DO NOT TRUST this company!”

Posted 4 years ago

“I bought their Whistler winter boots for my son - I am not one to ever go out of my way to leave reviews, but the quality and then the customer service was absolutely horrendous!! The boots completely flop over, no structure whatsoever, they essentially fold down, and therefore do not protect snow from entering the boots - completely useless! When I emailed them to inquire, the response I was received was this, "These boots do only have a fabric upper therefore would not have the strength to stand alone." Whhhhhat?!? And where does it say this anywhere on their site, in the photos, anywhere at all?! Nowhere. So, I tried to leave a review to warn other purchasers, since I was convinced to buy based on the apparently 5* ratings these boots have. Guess what folks?! When I called to find out how I could leave a review (couldn't find the option anywhere), I was told that buyers are randomly selected to leave reviews. Again, WHAT?! Since when does a company try to restrict how many customers leave reviews? It is unheard of, unless they are fake reviews that were fabricated by the company. And this is the only thing that makes sense based on the quality of these boots. STAY AWAY!! DO NOT TRUST THE WEBSITE REVIEWS.”

Posted 4 years ago

“Rubbish to return!!!!!! No one will give return address. Have to use their asda/ collect + thing .. not everyone has a printer to do labels etc!!@!!!!!!!!!!”

Posted 4 years ago

“Returning items is a joke!!!!!!! They will NOT give you a return address so you can just return at own expense via post office.... only way to return is via their asda/ collect plus etc and not everybody has access to printer for labels. Then they can just take your£3 fee .”

Posted 4 years ago

“I ordered on Nov 30 for a skiing trip on Dec 18, thinking that would be more than enough time. I was emailed to say the order was 'on it's way'. After one week I looked up the company and realised that are in the UK - and not Australia (the website is totally deceptive - it presents as Australian with $A etc, no mention on international shipping). When I finally got the tracking number, it says the goods are still waiting to be processed in the UK (12 DEc) had have not left the country. The parcel will arrive after we've left and sit on our front door step waiting to be stolen for 3 weeks. And now I have to race around at the last minute replacing all the stuff I bought. DO NOT BUY FROM THIS COMPANY.”

Posted 4 years ago

“Ordered a coat to collect at the Glasgow west end branch.Nicest most helpful assistant called David, tried it on, not suitable, offered to order a different coat, but spotted a long jacket in store more expensive, reduced price plus gave me an instore discount. Had visited Glasgow Gordon Street branch a week earlier and didn’t find the staff friendly or helpful. Service I received from David second to none, a rare commodity nowadays, he should be recognised by the manager.”

Posted 4 years ago

“Poor Quality Apparel THIS COMPANY DO NOT EVEN DESERVE 1 STAR!!!! I have bought from Mountain Warehouse a number of times, unfortunately the quality of the apparel is not good, love some of the styling. Have bought everything from backpacks to t shirts in store in Chester. The only thing that I have been moderately happy with are the t shirts. Bought a 3 in 1 waterproof coat last year, never wore it in extreme conditions, shorty after buying the loops to attach the inner fleece to the outer waterproof were all broken. Got soaked wearing just the outer coat while riding my bike (Pedal) so much for waterproof, I only wore the coat maybe 10 times ast most. While riding in a bit of a wind the zip actually ripped apart, took it back and was given a £49.99 gift card (had owned coat 13 months), not sure what I will buy as quality of everything is very poor. I expect coats like these to last for a number of years, not just months Have also bought a pair of Path Waterproof Mens Walking Shoes, def not waterproof, had wet feet a number of times. Had the trainers/shoes for 12 months and they fell to bits, well the soles did, they completely split, again with no excessive wear, just day to day wear on flat smooth surfaces, nothing like hill walking or anything, however did buy another pair because I like the style, they do however need insoles in to give a bit of comfort. T shirts are fine for £9.99 or less but are def not worth the 19.99 asked for when not on "Sale". There is far better quality out there for these prices, guess that's what happens with cheap made goods (made in china everything). Rubbish don't waste your money. Update Dec 2019: Well for the 49.99 I did get another coat, within 4 months the Zip had broke, they replaced the coat and guess what I'm having problems with this zip as well, badly designed as keep getting the inner material stuck in the zip, oh and it too is not waterproof as it is meant to be. Poorly finished stitching on the coat, lots of long threads hanging inside coat. Oh and the second pair of walking shoes/trainers I bought lasted 9 months before falling apart again, no abnormal wear, just walking on pavements!!! VERY POOR QUALITY.”

Posted 4 years ago

“Very helpful staff at the Bury St Edmunds store”

Posted 4 years ago

“Bought a waterproof cycling jacket, high-vis (via Amazon). Arrived fine. It's a cheap nasty fabric that makes a rustling sound, but totally does the job - very waterproof and windproof. Keeps the weather out better than my Endura, which was three times the price.”

Posted 4 years ago

“Do not buy from mountain warehouse! Customer services are the worst i have experianced yet, simply being passed from one to the next, i send one email to which i eventually got a email response saying the email string would close if i had no further response! They had not even read my email. Have been emailing back and forth for two months since sending my return parcel back via there own returns service which is TRACKED.”

Posted 4 years ago

“My order did not arrive...when I called customer service was informed that my order was "Lost in Transit".... happy to receive my £79.99...but failed to tell me about being "Lost"....Hope my funds are returned as quickly as they received them!!!... VERY, VERY POOR!!!. NO Communication...”

Posted 4 years ago

“I would never order anything online from mountain warehouse if it is delivered by Hermes. I. never received order after staying in for 2 full days and tracking parcel and phoning which stated it would be delivered between 8am - 8pm. Eventually I had to cancel order and get a refund which was done immediately, but i would have rather had the products. If you look online Hermes have terrible reviews, so they should never have used them, so don’t order online unless they review their delivery system. When ordering they don’t tell you that Hermes are delivering otherwise I wouldn’t have ordered”

Posted 4 years ago

“Shocking company. I ordered a kids 3 in 1 coat and they decided to send me men’s waterproof trousers. I’ve had to ring them so many times to sort this out. They then told me I would receive the refund after 5 working days, did not receive anything. Have had to ring again and now got to wait another 5 days. DO NOT USE THIS COMPANY!!”

Posted 4 years ago

“Shocking company. I ordered a kids 3 in 1 coat and they decided to send me men’s waterproof trousers. I’ve had to ring them so many times to sort this out. They then told me I would receive the refund after 5 working days, did not receive anything. Have had to ring again and now got to wait another 5 days. DO NOT USE THIS COMPANY!!”

Posted 4 years ago

“Purchased highline men's walking shoes less than year ago.always found them comfortable and dry ..today walking in wet grass found socks soaking wet”

Posted 4 years ago

“I ordered a ski jacket which was 11/12 my daughter tried its was small and when I looked inside its 9-10 and the one that was on the front its 11/12. I was very very dissatisfied for that because I ordered the right size and they gave me the size. One thing I need to go to store to return it again which is not supposed to if only they gave the right size that time.”

Posted 4 years ago

“I had a pair of Astronomy Waterproof Womens Mid Boot. Initially I was delighted with them as they were extremely comfortable. I purchased these to replace a pair of Berghaus boots that I had had for 12 years. Sadly after only 15 months and frankly pretty light use the sole has detached from the boots at the front of the boot, this makes walking hard and the boot no longer waterproof. The sole itself has plenty of tread left and I felt many more miles in them. I was told that as far as Mountain Warehouse were concerned that this was fair wear and tear. Sadly I wont be buying from them again.”

Posted 4 years ago

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Mountain Warehouse is rated 2.4 based on 358 reviews