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Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

Company Reviews

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 5 star review on 24th December 2022

Christine Parkes

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 26th March 2022

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In January I bought a very expensive coat from them it was fantastic after couple of weeks the zip came apart half way up I contacted them they replaced it quite quickly however the zip on the new coat basically dropped to pieces after 2 months now the problems start, after several emails they offered 10% towards me getting a new zip fitted, after threatening them with legal action they agreed to replace it but I had to send my old coat back which is what I did it’s now over a week I’ve heard nothing at all I’m in the extremely vulnerable Covid category so can only use my back garden but now I can’t even use that they really have terrible customer service issues they have 1 more week then I will persue them through the small claims court USE A DIFFERENT COMPANY”

Posted 3 years ago

“Great products, great value for money. Had an issue with missing items from my order, they replied the same day saying the extra items will be received soon.”

Posted 3 years ago

“Bought tent ,two weeks not arrived requested refund company doesn’t want to refund!!!!avoid that company Bad experience”

Posted 3 years ago

“I would have given zero stars if I could have! I bought 5 products from mountain warehouse and when the parcel eventually arrived the package had been damaged and 2 products were missing. Customer service is terrible and after many emails I am still waiting for 1 item to be sent or refunded. 25 days later and they are asking for photographs of the parcel and contents! Utterly appalling. I will never order anything from them again.”

Posted 3 years ago

“Ordered a pair of shoes realized they were the wrong size. Tried to cancel the order 5 minutes after putting it in.. I was told two day later I couldn't cancel my order due to it being shipped. I checked my account and it showed still processing so they could of canceled the order. I paid an extra 12 bucks for three to five day shipping got it in 7 days... I will never shop with this company again. So disappointed”

Posted 3 years ago

“Rip offs!!! You almost got me!!! But you missed because I'm smarter than you. Do not do business with this company. They just haven't gotten around to catching and closing them yet. Bet this doesn't make it into your phony reviews.”

Posted 3 years ago

“I ordered goods and paid for them in early February. They have made every excuse under the sun why my hiking stuff hasn't arrived, all lies but they have the benefit of my money. The worst company i have ever dealt with and no one takes any responsibility. I have an email chain like no other”

Posted 3 years ago

“I begrudge giving 1 star. I was charged twice for goods and have contacted them numerous times fir the refund but cannot get any action from them Worst customer service ever. Will not refund!”

Posted 4 years ago

“AVOID THIS DIDGY COMPANY - NO CUSTOMER SERVICE NO REPLIES TO EMAILS NO WAY TO CONTACT MOUNTAIN WAREHOUSE ORDER PAID FOR BUT NOT SENT TO US We ordered goods well over a month ago from Mountain Warehouse Australia website. The money was charged overseas, which we did not know about because the cost of our order was in Australian Dollars and we only found out about this when I looked at our credit card statement and found out that my bank had charged a $9.00 international transaction fee. Although Mountain warehouse was happy to take our money, they have not sent us any confirmation number, they have not provided a phone number on their website and they won't answer emails. 4 weeks later, we still have not received the goods we paid for so I have contacted my bank and arranged for them to do a charge back. Avoid Mountain warehouse like the Coronavirus”

Posted 4 years ago

“Never ever again very poor quality on a ladies puffer jacket I bought, returned item has it fell apart, this has gone on for a month, had email today a rude one tooo m saying not to email again in relation to an on going issue, so I rang only to be told I can have a refund, that's OK we will wait and see, but I won't ever purchase anything again, in fact my PRIMARK £15 puffer was of better quality than mountain warehouse absolute rubbish and by no means water proof don't waste money guys”

Posted 4 years ago

“Communications are excellent. Ordered items but no confirmation received. Used ‘Live Chat’ responded within a minute. Have been wearing Mountain Warehouse walking boots for several years. Very durable, excellent value for money”

Posted 4 years ago

“I ordered a vest a month ago and never received a emailed receipt or tracking number. Still haven’t received the vest, nor can I get anyone to get back to me. I have reached out several times now and have got no response. It says there is a phone number to call and there is none. So I guess I’ll just keep emailing and hope they decide to respond sometime. It sure didn’t take long for the money to come out of my account. They were definitely on top of that.”

Posted 4 years ago

“No response to query about the status of the shipping of my order. In tracking the status, it appeared to be stuck in New York. I received my neck gaiters today and am very disappointed. They aren't even hemmed.”

Posted 4 years ago

“Used them once never again. Ordered Boots, sent a Straw Hat, been trying for weeks to get a reply, nothing. Contacted Paypal, now they want me to pay and send it back before I get my money. Poxy company, stay away.”

Posted 4 years ago

“This is a scam company. I cannot believe how well put together the website is and yet how clearly it is a scam. I bought three “fleecy lined jumpers” and three beanies from these shonksters. The jumpers are not fleecy lined and so thin, they are basically unwearable on a cold day. I never received the beanies and am now up to my 19th correspondence with these thief’s trying to get even some acknowledgement that I purchased them, despite providing all evidence. SCAMMERS. DONT BUY FROM THEM.”

Posted 4 years ago

“Chair ordered over 3 weeks ago did not arrive eventually got email to say I could fave a replacement or refund. Emailed back asking for refund as got a similar item within 3 days of ordering. Now no response to emails I appreciate the situation the country is in but they must have staff working from somewhere as they replied once. All I want is a refund so.please process had previously been a good customer in their shops but will think again.”

Posted 4 years ago

“I got ripped off by Mountain Warehouse Within the past 1 1/2 months, I placed two orders with Mountain Warehouse. Because I live in the country, they were mailed to me. One order was just a coat, the other order was a coat and a pair of trousers. All these items did not fit me, so I mailed back to them in one package. They received the package, and refunded me the 2 coats, but not the trousers. Within 1 day of them receiving my return, I emailed them, and asked about the trousers. They advised me, they would look into it, at their warehouse. Twice within the past week I have emailed them, for confirmation for the return of the trousers. They have failed to answer my emails. There is no doubt, I returned all 3 times, and with them receiving the package, I feel they have failed to properly account for the return, putting money into their bank account. Lastly I feel like a fool in doing Business with them. It is obvious by the reviews stated, that this is one troubled company, and I strongly suggest to not do business with them.”

Posted 4 years ago

“Keep you receipts! I recently used a Mountain Warehouse water bottle while trekking in the Himalayas. It was comfortable to carry, but leaked around the cap so I couldn’t carry it in my day pack. When I reported this to Mountain Warehouse they told me I had no proof of purchase. I had sent of photographs with the report, but these were considered proof of ownership rather than proof of purchase. Obviously Mountain Warehouse is prepared to take the hard line with faulty products rather than take customer care seriously.”

Posted 4 years ago

“Good quality. Comfortable and waterproof 100% shoes from the first wear. I been in this store 4 week ago. Kevin helped me to chose the right shoes for my taste and been very helpful. He is very professional and warm person.”

Posted 4 years ago

“Did not receive a confirmation email that order was made. Tried to cancel order and get a refund with no response or help from either email, messenger or Instagram. Fro two days letter to receive a email saying it’s been dispatched. From the same email address I have been emailing! Very poor customer service! So now I have a delivery coming that I don’t want in which they will use as excuse not to give a refund for!”

Posted 4 years ago

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Mountain Warehouse is rated 2.4 based on 358 reviews