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Mountain Warehouse Reviews

2.3 Rating 376 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
Wish I’d checked the reviews before buying online. Please don’t, they sent me the wrong shoes & now on their website the price of the shoes I ordered went up. The glasses they sent which said they would fit one size would barely fit a very small baby! They have been ignoring my emails for weeks, still haven’t heard. I’ve lost my money now & have these useless items. I never leave reviews but really felt like I needed to as I don’t think many people would expect this from this company.
Helpful Report
Posted 6 years ago
Awful company daughter aged 13 ordered some boots for riding, the didn't email confirmation. I contacted them 6 times regarding order which was never even posted and watch time was fobbed off which the same what's your order number, even when all the info was in the previous email. Incredibly frustrating as no number to call and they couldn't even be arsed reading the complaint email and acting on it. 4 weeks later no refund, no item not even confirmation or despatch email yet payment kept! Stay away rip off merchants. I'm going to trading standards Tuesday
Helpful Report
Posted 6 years ago
I visited the Thame, Oxfirdshire branch today (sat 4/5) as they had lots of camping chairs outside, with a local music festival happening Sunday and with the bad weather I thought it would be a good idea to get a child camping chair for my 2 year old. There was a chair with shark face on that my little boy liked so went inside to purchase, I was then told I could not purchase this chair as the store had no more in stock and needed a display. But they couldn't sell any as no more in stock in the store (also multiple items that you sell that the store doesn't keep stock of but you can still order). I then popped to try another local stores in the town but no where had a child camping chair. Therefore went back to your store to see if anyway I could purchase the chair and was told no. I spoke to your customer services who couldn't even understand why I wanted to purchase one of your products. I was then left with a crying 2 year old as he couldn't have the chair he had seen and being pregnant myself can't carry him around too far had to then take him home in floods of tears.
Helpful Report
Posted 6 years ago
Purchased a headlamp torch and they failed to send it. Complained, and they sent incorrect replacement. Refusing to send the torch I paid for in full unless I post back the incorrect replacement at my expense. Back and forth with many e-mails and a waste of time. Why should I pay for their mistake, and I consider it theft that they have my money and have never supplied the item i paid them for. BEWARE!!!
Helpful Report
Posted 6 years ago
I ordered a pair of Z4 mens sandals from the UK website on 20th April and had them sent to my French address. They arrived on 30th. The problem started when I fed in my card details on the website, no sooner had I finished inputting the card security code when the page flipped back to the beginning. No order number etc. and the amount for the transaction was allocated from my UK bank account. OK so that was eventually sorted (phone calls and emails +7 days wait for the cancellation) and I reordered using PayPal this time. Sandals arrived and look nothing like the description/picture on the website. Instead of the nice brown suede colour these are a sort of sickly grayish brown. The sandals on the net are advertised as having soft lining whereas these are hard plastic, the soles are even different design! Never again! My task now is to return these things without cost to myself and wait for a refund. Failing that I will put in a claim via PayPal.
Helpful Report
Posted 6 years ago
Walking boots of appalling quality, they split within three months light use. MW did agree to swap them for another pair however I ended up paying out for this ‘privilege’. As I wanted to minimise the risk of this happening again, I picked a different pair which were (slightly) more expensive and MW felt this was acceptable ‘compensation’ for my previous purchase of, a not cheap, poor quality item. Turns out that, despite the shop managers rude exclamation that this hasn’t happened before, a quick look on Facebook suggests it happens all to often.
Helpful Report
Posted 6 years ago
Ordered a size 6 in a walking shoe, couldn't even get my foot in it, does no-one check their sizing? Sent it back for a refund, only to discover they deduct money from your refund as payment for postage. Pay for delivery and pay to return. Will never order from them again.
Helpful Report
Posted 6 years ago
Fed up having to repair stitching on waterproof jacket.. zips on jacket, trousers and backpack forever catching and sticking
Helpful Report
Posted 6 years ago
Went into the Margate store yesterday to try on a jacket I had seen on line but was unsure of sizing. As I'm only 5ft tall I was unable to reach anything other than items on the lowest rail so was unable to see the jacket I wanted to buy. You would have to be at least 7ft tall to reach the top rail! The store was very quiet with only 1 other visible customer. However, there were 2 male assistants at the checkout point deep in discussion about non work issues and another female assistant in a stock room who on seeing me having difficulty reaching upwards promptly turned her back on me! I left the store as it was obvious I not going to receive any assistance resulting in your company losing a sale yesterday and I won't be returning in the future if this is an example of your appalling customer service.
Helpful Report
Posted 6 years ago
Hey all you officianados (sp) out there. I just got delivered in (5 business days) Mtn Warehouse Shadow Printed Ski( Board Jacket for us DARK SIDERS) Bright Orange, don't shy away from this, it's loud and visible. Have not rode with it yet, however the material and construction compares to my now former Ripz jacket. Sizing for me suggested M, so M I ordered, and you know what M was bang on. Take this company and run with it.
Helpful Report
Posted 6 years ago
Bought a pair of supposedly waterproof walking shoes for general use from my local branch just over a month ago. Liner In the left shoe came away with a few days. This morning I noticed there is already a hole in the left heel is going all the way through to the sole, and a similar one it’s almost broken through in the same place on the right shoe. The shoes were also not waterproof despite being advertised as such. All in all a waste of £60. I will not be shopping at Mountain Warehouse again.
Helpful Report
Posted 6 years ago
Extremely dissatisfied. Poor customer service. I order a jacket that was to be delivered to the store. I went into the store 10 days after ordering to see what the status of the jacket was. The jacket had been ordered to the wrong address and they were trying to locate it I was assured, at that time, that the jacket would be there within 3 to 5 business days. Four days later I receive an email from the customers service stating they no longer have the jacket in stock. It has now been 2 weeks since ordering the jacket initially. I call Customer service, in the U.k., to be told that the jacket has been lost in transit and there are no more jackets in that size. I call the store where I originally ordered it from and ther is no resolution to this problem. I can get refund or see if they have any other jacket I want. I will never shop here again!!
Helpful Report
Posted 6 years ago
I bought a pair of walking shoes from Mountain Warehouse a month ago. They proved to be extremely slippery in wet and snow conditions. I've had a number of walking shoes before as I like walking but to think that I buy walking shoes I can ONLY use in dry conditions is absolutely ridiculous.
Helpful Report
Posted 6 years ago
Poor quality down jacket... Then a load of hassle trying to obtain a full refund.... buyer beware
Helpful Report
Posted 6 years ago
Shocking service should you need a refund on goods purchased. Whilst returned goods were confirmed as received by their warehouse I'm still waiting for a refund. 3.5 weeks and still counting. I'll not use this company
Helpful Report
Posted 6 years ago
very bad customer service
Helpful Report
Posted 6 years ago
Ordered on 27th before 3:30 pm , email received on 30th advising items dispatched via Hermes( 3 days to process?) checked Hermes tracker on the 3rd, advised “ waiting on sender for goods?” Rang customer service, no reason given why no goods dispatched despite email? Told goods will be sent next day delivery for free !! Free delivery anyway!!!!! Will see if they turn up by the 5 th, WATCH THIS SPACE!,,
Helpful Report
Posted 6 years ago
Shipped back to get a refund and they ended up only giving me 2/3 what I paid. Distrustful company. Don’t ever buy from here.
Helpful Report
Posted 6 years ago
Very annoyed. Ordered sunday for next day delivery. So expected tuesday. Didnt arrive and hermes tracking was useless. Ordered a winters coat to take to Norway wednesday. Now coatless for holiday. Will return all goods when they eventually arrive. Get a reputable delivery partner please.
Helpful Report
Posted 6 years ago
Lost my order, waited 9 days then was told id have to wait another 7 to resend and nothing in the way as an apology
Helpful Report
Posted 6 years ago
Mountain Warehouse is rated 2.3 based on 376 reviews