Login
Start Free Trial Are you a business? Click Here

Mountain Warehouse Reviews

2.3 Rating 391 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 39%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 5 star review on 18th December 2025
Terry H Jones
Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
26
Anonymous
Anonymous  // 01/01/2019
Went into the Margate store yesterday to try on a jacket I had seen on line but was unsure of sizing. As I'm only 5ft tall I was unable to reach anything other than items on the lowest rail so was unable to see the jacket I wanted to buy. You would have to be at least 7ft tall to reach the top rail! The store was very quiet with only 1 other visible customer. However, there were 2 male assistants at the checkout point deep in discussion about non work issues and another female assistant in a stock room who on seeing me having difficulty reaching upwards promptly turned her back on me! I left the store as it was obvious I not going to receive any assistance resulting in your company losing a sale yesterday and I won't be returning in the future if this is an example of your appalling customer service.
Helpful Report
Posted 6 years ago
Hey all you officianados (sp) out there. I just got delivered in (5 business days) Mtn Warehouse Shadow Printed Ski( Board Jacket for us DARK SIDERS) Bright Orange, don't shy away from this, it's loud and visible. Have not rode with it yet, however the material and construction compares to my now former Ripz jacket. Sizing for me suggested M, so M I ordered, and you know what M was bang on. Take this company and run with it.
Helpful Report
Posted 6 years ago
Bought a pair of supposedly waterproof walking shoes for general use from my local branch just over a month ago. Liner In the left shoe came away with a few days. This morning I noticed there is already a hole in the left heel is going all the way through to the sole, and a similar one it’s almost broken through in the same place on the right shoe. The shoes were also not waterproof despite being advertised as such. All in all a waste of £60. I will not be shopping at Mountain Warehouse again.
Helpful Report
Posted 6 years ago
Extremely dissatisfied. Poor customer service. I order a jacket that was to be delivered to the store. I went into the store 10 days after ordering to see what the status of the jacket was. The jacket had been ordered to the wrong address and they were trying to locate it I was assured, at that time, that the jacket would be there within 3 to 5 business days. Four days later I receive an email from the customers service stating they no longer have the jacket in stock. It has now been 2 weeks since ordering the jacket initially. I call Customer service, in the U.k., to be told that the jacket has been lost in transit and there are no more jackets in that size. I call the store where I originally ordered it from and ther is no resolution to this problem. I can get refund or see if they have any other jacket I want. I will never shop here again!!
Helpful Report
Posted 6 years ago
I bought a pair of walking shoes from Mountain Warehouse a month ago. They proved to be extremely slippery in wet and snow conditions. I've had a number of walking shoes before as I like walking but to think that I buy walking shoes I can ONLY use in dry conditions is absolutely ridiculous.
Helpful Report
Posted 6 years ago
Poor quality down jacket... Then a load of hassle trying to obtain a full refund.... buyer beware
Helpful Report
Posted 7 years ago
Shocking service should you need a refund on goods purchased. Whilst returned goods were confirmed as received by their warehouse I'm still waiting for a refund. 3.5 weeks and still counting. I'll not use this company
Helpful Report
Posted 7 years ago
very bad customer service
Helpful Report
Posted 7 years ago
Ordered on 27th before 3:30 pm , email received on 30th advising items dispatched via Hermes( 3 days to process?) checked Hermes tracker on the 3rd, advised “ waiting on sender for goods?” Rang customer service, no reason given why no goods dispatched despite email? Told goods will be sent next day delivery for free !! Free delivery anyway!!!!! Will see if they turn up by the 5 th, WATCH THIS SPACE!,,
Helpful Report
Posted 7 years ago
Shipped back to get a refund and they ended up only giving me 2/3 what I paid. Distrustful company. Don’t ever buy from here.
Helpful Report
Posted 7 years ago
Very annoyed. Ordered sunday for next day delivery. So expected tuesday. Didnt arrive and hermes tracking was useless. Ordered a winters coat to take to Norway wednesday. Now coatless for holiday. Will return all goods when they eventually arrive. Get a reputable delivery partner please.
Helpful Report
Posted 7 years ago
Lost my order, waited 9 days then was told id have to wait another 7 to resend and nothing in the way as an apology
Helpful Report
Posted 7 years ago
Worst customer and delivery service! I placed 2 orders 3 weeks ago. As off today I have not received any of them. One apparently was returned because it was rejected (don’t know by who) and the other one is at the parcel even when I asked to be delivered to my personal address and still neither Hermès Uk or Hermès Deutschland recognize this!!
Helpful Report
Posted 7 years ago
Taken payment but order never went through for next day delivery. son left without coat for school trip, when speaking to them they advised if you place order on iPhone or tablet this normally happens! advised if this was the case why is this not stated when placing orders or anywhere on the website. anyway no help at all and maybe get the money back in couple of days, no help at all! please do not use this website. first time and definatly the last!
Helpful Report
Posted 7 years ago
Bought so called waterproof boots on line. Absolute rubbish as my feet were soaking just walking on wet grass. Took two pairs of boots and two visits to get my money back. Managers attitude very poor. I won't go back to this shop ( Cheltenham ) again. Very bad customer service
Helpful Report
Posted 7 years ago
Brought a coat for my 4 year old son was pulled lightly by his friend and the stictching came apart no torn or anything the the material the stitching was loose i sent pictures in and was told they cant do anything. Will not buy from again as rubbish quality and sewn poorly.
Helpful Report
Posted 7 years ago
My son bought a t shirt for me from Mountain Warehouse while on holiday in Cornwall. Lovely pink doggie puddles one. Unfortunately too small so I returned it to central warehouse but did not receive a replacement nor response to my e mail. Disapppinted as it was a gift from my son so he wasted his money. It still rankles.
Helpful Report
Posted 7 years ago
I bought a Voyager 50L Wheelie Rucksack in July 2017. I was really pleased with it when I bought it but I used it for three return trips over the course of a year and during the return leg of the third trip the extending handle jammed. As it's really much more of a wheelie bag than a rucksack, it is useless without the extending handle. The return leg of my trip was at the end of July 2018. Mountain Warehouse refused to refund any part of the purchase price because I was outwith the 1 year guarantee period. They would not accept an argument that the rucksack was not fit for purpose or of satisfactory quality. I can only assume that they think a £100 rucksack should only last for 3 trips. They offered me15% off another purchase, which I refused. I can’t find any way of lodging a review of this product on their website. I have tweeted and emailed them to ask for advice about how to log a review with no response.
Helpful Report
Posted 7 years ago
'Waterproof' walking boots completely failed after a few months light use. It's like walking in slippers! Even heavily damp grass causes my socks and feet to be utterly soaked. Today I walked through a bog and got soaked straight away. The only thing waterproof about these boots is the metal label badging them as waterproof.
Helpful Report
Posted 7 years ago
I ordered some clothes, they came in expected time, I took those I didn’t want back to the Newbury retail store, where the poor girl called for a manger over and over. Eventually she put my refund through herself, which now appears debited my account rather refunding it!! The manager eventually appeared and said it should be fine, despite my doubts!1 day later my account has been debuted again, so now I have to go back and go through the whole process again!! Not great!!
Helpful Report
Posted 7 years ago
Mountain Warehouse is rated 2.3 based on 391 reviews