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Mountain Warehouse Reviews

2.3 Rating 381 Reviews
31 %
of reviewers recommend Mountain Warehouse
2.3
Based on 381 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 1 star review on 3rd September 2025
Anonymous
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
25
Anonymous
Anonymous  // 01/01/2019
Shocking company. I ordered a kids 3 in 1 coat and they decided to send me men’s waterproof trousers. I’ve had to ring them so many times to sort this out. They then told me I would receive the refund after 5 working days, did not receive anything. Have had to ring again and now got to wait another 5 days. DO NOT USE THIS COMPANY!!
Helpful Report
Posted 5 years ago
Shocking company. I ordered a kids 3 in 1 coat and they decided to send me men’s waterproof trousers. I’ve had to ring them so many times to sort this out. They then told me I would receive the refund after 5 working days, did not receive anything. Have had to ring again and now got to wait another 5 days. DO NOT USE THIS COMPANY!!
Helpful Report
Posted 5 years ago
I ordered a ski jacket which was 11/12 my daughter tried its was small and when I looked inside its 9-10 and the one that was on the front its 11/12. I was very very dissatisfied for that because I ordered the right size and they gave me the size. One thing I need to go to store to return it again which is not supposed to if only they gave the right size that time.
Helpful Report
Posted 5 years ago
I had a pair of Astronomy Waterproof Womens Mid Boot. Initially I was delighted with them as they were extremely comfortable. I purchased these to replace a pair of Berghaus boots that I had had for 12 years. Sadly after only 15 months and frankly pretty light use the sole has detached from the boots at the front of the boot, this makes walking hard and the boot no longer waterproof. The sole itself has plenty of tread left and I felt many more miles in them. I was told that as far as Mountain Warehouse were concerned that this was fair wear and tear. Sadly I wont be buying from them again.
Helpful Report
Posted 5 years ago
I bought the TOR 65L backpack. Can't return it as more than 30 days. Went to Borneo back packing and needed a decent backpack. The straps to the main compartment came apart from the body and needed sewing back on after three days. The balance of the rucksack on my back was awful making it uncomfortable to carry for more than a few minutes. Tried it on all the various adjustments and never got it right. The lower compartment was extremely difficult to zip up. Will be going to a charity shop never to be used by me again! Do not buy. Cheap but not worth it.
Helpful Report
Posted 5 years ago
The worst customer service, items did not arrive, emails were ignored for days at a time. Save yourself some stress and shop somewhere else
Helpful Report
Posted 5 years ago
Goods did not arrive and now they won't refund me despite admitting they didn't have the items in stock
Helpful Report
Posted 5 years ago
The shops are fine but do not shop on line. I ordered 3 items. Only 1 arrived. I am now fighting to get my money back. Their customer service is appalling. Could they be having cash flow problems?
Helpful Report
Posted 5 years ago
Ordered 3 weeks ago. Doesn’t reply to emails or answer phone. Scam
Helpful Report
Posted 6 years ago
I Placed an urgent order before we set off to holiday and paid £5.50 for next day delivery. I waited 3 days but nothing came. I ranged them and waited for 45 minutes before someone to picked up the phone and said ok your parcel is lost so we will refund you in 5 working days. This is my first experience with this company and surely will be the last. Very disappointing
Helpful Report
Posted 6 years ago
Purchased a pair of Mountain Warehouse hiking boots 2 and a half years ago. These have now developed a 2.5 inch split of the leather from the sole. Phoned the store number from the receipt and told there was nothing they could do about it despite the severity f the fault with their own product in such a short time. Not impressed will avoid mountain warehouse in future.
Helpful Report
Posted 6 years ago
Was in the livingston store and was not happy with how the manager speaks to his staff and the customers. He was treating his staff like they where a peace of trash no member is staff should be talk to like this and you could tell they where up set. And the way he spoke to customers am surprise the store makes any money with him there, he was a medium build guys shaved head about late 40 early 50s.
Helpful Report
Posted 6 years ago
Needed a sleeping back for scheduled camping trip. Paid extra for express shipping (3-5 business days) over the standard 7-10 business days. Item originally scheduled to be delivered on the 5th business day but now is stating it will not be here until the 9th business day. It will not arrive in time for my trip, even though I paid extra to ensure it's arrival. A pointless purpose from a scam company who gladly took my extra shipping money and still shipped standard shipping. AVOID.
Helpful Report
Posted 6 years ago
Supposedly waterproof extreme red label expensive hiking boots leaked at 3 rd time of wareing Not used for fording rivers just watching golf on a wet golf course Absolutely the worst £120 I have ever spent Won’t buy anything again from MW The grey bin is where these are going have saved the laces they may be usefull
Helpful Report
Posted 6 years ago
Replaced a pair of child trainers. The replacement split from toe to heel within 4 weeks!! and this was only with intermittent usage. Mountain warehouse state NOT a manufacturer fault so no refund!! DO NOT USE THIS COMPANY you might as well throw your money away!!
Helpful Report
Posted 6 years ago
No ethics, no customer service, quality poor. Started off with postage charged when it was meant to be free over the purchased amount. Then the wrong products were sent to me. Endless emails each taking 3+ days to get a reply to any communication. Then it would be just a one line message that meant I had to go back to them again for more information. I returned my products to them to be replaced. Mountain Warehouse deny getting them. Do not deal with this company. Nothing has been a good experience. Now I am in resolution trying to get my money refunded. STEER CLEAR OF THIS BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!
Helpful Report
Posted 6 years ago
I have had bought 3 times from from MW. The quality on the coats is low. But so is the price. One of the items is value for money the others are junk. Two things are of real concern: 1) All the reviews on the web site are all good. My 2 star reveiw doesnt appear on the web site. It looks like they are filtering the content to take out the bad comments. 2) the returns policy is in name only. It is so hard to get a mistake fixed it clearly is company policy to make it difficult.
Helpful Report
Posted 6 years ago
I bought a pair of Mountain Warehouse branded walking boots for over £100 - they had been lightly used and I noticed the stitching starting to come away from the sole and canvass (they are supposed to be waterproof). Despite being just 3 weeks over the 1 year anniversary of purchase I was offered no compensation / refund or exchange. Overall poor quality all round - not to be used again
Helpful Report
Posted 6 years ago
They always have a so called sale on & lie about the normal/non sale price to make it seem like you are getting a good deal. They make out that their goods are outdoor gear but they are poor quality for the price. Hard to understand how they are still in business but I guess deceiving customers helps.
Helpful Report
Posted 6 years ago
We ordered on line in store two reclining camp chairs. They arrived a few days later but although packaged as new they were clearly not. Stained and worn. Returning them. Disappointed.
Helpful Report
Posted 6 years ago
Mountain Warehouse is rated 2.3 based on 381 reviews