Login
Start Free Trial Are you a business?? Click Here

Mountain Warehouse Reviews

2.3 Rating 376 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

Write Your review

Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 4 star review on 13th October 2024
ApK
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 1 star review on 23rd February 2024
Danny
Mountain Warehouse 5 star review on 24th December 2022
Christine Parkes
Mountain Warehouse 1 star review on 1st November 2022
Consumer X
24
Anonymous
Anonymous  // 01/01/2019
The worst customer service, items did not arrive, emails were ignored for days at a time. Save yourself some stress and shop somewhere else
Helpful Report
Posted 5 years ago
Goods did not arrive and now they won't refund me despite admitting they didn't have the items in stock
Helpful Report
Posted 5 years ago
The shops are fine but do not shop on line. I ordered 3 items. Only 1 arrived. I am now fighting to get my money back. Their customer service is appalling. Could they be having cash flow problems?
Helpful Report
Posted 5 years ago
Ordered 3 weeks ago. Doesn’t reply to emails or answer phone. Scam
Helpful Report
Posted 5 years ago
I Placed an urgent order before we set off to holiday and paid £5.50 for next day delivery. I waited 3 days but nothing came. I ranged them and waited for 45 minutes before someone to picked up the phone and said ok your parcel is lost so we will refund you in 5 working days. This is my first experience with this company and surely will be the last. Very disappointing
Helpful Report
Posted 5 years ago
Purchased a pair of Mountain Warehouse hiking boots 2 and a half years ago. These have now developed a 2.5 inch split of the leather from the sole. Phoned the store number from the receipt and told there was nothing they could do about it despite the severity f the fault with their own product in such a short time. Not impressed will avoid mountain warehouse in future.
Helpful Report
Posted 5 years ago
Was in the livingston store and was not happy with how the manager speaks to his staff and the customers. He was treating his staff like they where a peace of trash no member is staff should be talk to like this and you could tell they where up set. And the way he spoke to customers am surprise the store makes any money with him there, he was a medium build guys shaved head about late 40 early 50s.
Helpful Report
Posted 5 years ago
Needed a sleeping back for scheduled camping trip. Paid extra for express shipping (3-5 business days) over the standard 7-10 business days. Item originally scheduled to be delivered on the 5th business day but now is stating it will not be here until the 9th business day. It will not arrive in time for my trip, even though I paid extra to ensure it's arrival. A pointless purpose from a scam company who gladly took my extra shipping money and still shipped standard shipping. AVOID.
Helpful Report
Posted 5 years ago
Supposedly waterproof extreme red label expensive hiking boots leaked at 3 rd time of wareing Not used for fording rivers just watching golf on a wet golf course Absolutely the worst £120 I have ever spent Won’t buy anything again from MW The grey bin is where these are going have saved the laces they may be usefull
Helpful Report
Posted 5 years ago
Replaced a pair of child trainers. The replacement split from toe to heel within 4 weeks!! and this was only with intermittent usage. Mountain warehouse state NOT a manufacturer fault so no refund!! DO NOT USE THIS COMPANY you might as well throw your money away!!
Helpful Report
Posted 5 years ago
No ethics, no customer service, quality poor. Started off with postage charged when it was meant to be free over the purchased amount. Then the wrong products were sent to me. Endless emails each taking 3+ days to get a reply to any communication. Then it would be just a one line message that meant I had to go back to them again for more information. I returned my products to them to be replaced. Mountain Warehouse deny getting them. Do not deal with this company. Nothing has been a good experience. Now I am in resolution trying to get my money refunded. STEER CLEAR OF THIS BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!
Helpful Report
Posted 5 years ago
I have had bought 3 times from from MW. The quality on the coats is low. But so is the price. One of the items is value for money the others are junk. Two things are of real concern: 1) All the reviews on the web site are all good. My 2 star reveiw doesnt appear on the web site. It looks like they are filtering the content to take out the bad comments. 2) the returns policy is in name only. It is so hard to get a mistake fixed it clearly is company policy to make it difficult.
Helpful Report
Posted 5 years ago
I bought a pair of Mountain Warehouse branded walking boots for over £100 - they had been lightly used and I noticed the stitching starting to come away from the sole and canvass (they are supposed to be waterproof). Despite being just 3 weeks over the 1 year anniversary of purchase I was offered no compensation / refund or exchange. Overall poor quality all round - not to be used again
Helpful Report
Posted 5 years ago
They always have a so called sale on & lie about the normal/non sale price to make it seem like you are getting a good deal. They make out that their goods are outdoor gear but they are poor quality for the price. Hard to understand how they are still in business but I guess deceiving customers helps.
Helpful Report
Posted 5 years ago
We ordered on line in store two reclining camp chairs. They arrived a few days later but although packaged as new they were clearly not. Stained and worn. Returning them. Disappointed.
Helpful Report
Posted 5 years ago
Ordered garden chairs on 6th May, cancelled then on 23rd May after waiting in & 4 phone calls. Took a further 4 & half weeks & more phone calls to get a refund. The staff are pleasant but give a different excuse every time. The system is inefficient & disorganised. Sorry I will not be shopping there again even though the garden chairs were exactly what I wanted.
Helpful Report
Posted 5 years ago
Terrible service at cork city centre ao slow refused to open second till. In a rush.
Helpful Report
Posted 5 years ago
Bought mini sheep umbrella. Lasted 5 minutes, small puff of wind, it turned inside out and all the metal struts bent. Didn't return as i'd already waited 20mins in queue, and it was even longer when I went back. Waste of money.
Helpful Report
Posted 6 years ago
Exmouth branch ordered a pair of trousers for me, to be delivered to their store. I then discovered that the trousers were delivered to a random address in Stourbridge. I have tried to get this problem rectified through emails, a visit to the Exmouth branch and leaving messages on their customer service number. Still no response. It is impossible to get to talk to anyone on the phone and the branch are less than helpful. I would advise anyone ordering on line at home or through a branch to be very careful. They have got my money but I have no goods. Dreadful customer service. I will not be buying anything from them again.
Helpful Report
Posted 6 years ago
Not fit for purpose- sadly. I bought a wet weather water proof rain jacket in Pink to use as a cover up when hiking and it rains. On its first outing it rained - it is not water proof, and nor is the pink dye anti run. I was soaked inside and also my clothes and myself covered in pink stain. I have always has great faith in the products and sadly this went badly wrong. As i was in the middle of a 4 day hike this was a bit of a disaster.
Helpful Report
Posted 6 years ago
Mountain Warehouse is rated 2.3 based on 376 reviews