“Really happy, amazing, the best, so good, awesome, excellent, pleased, fantastic, overwhelmed with joy. I just can't say enough about the quality and the speed of delivery. The canvas arrived so quickly it was with me before I even ordered it. It defied the laws of the universe.”
“I, too, wasn't aware that my canvas was coming from Germany and so it came a week later than the UPS schedule initially said because of Brexit related issues. Not too bothered now that I have actually got it. I had a digital drawing I did printed to use as an underpainting for a personal project - and I have used this company before twice without issue - but my image arrived quite a bit darker than the one I had done. Again, not a huge issue since it is being used as an underpainting, but for anyone else's reference, be sure that you increase the brightness of your image just a bit if it is a darker image or you might lose some detail to abstract black areas.”
“This "UK" company based in Germany is a waste of time. I ordered a canvas on 11/2/21 and have had 2 automated emails from them. One telling me there was going to be a delay in production and then another telling me that my product won't arrive until 3/3/21 (now 4/3/21 as of 10:55 on 1/3/21) This is naff all use to me as I ordered the canvas as a gift which I hoped to be giving on the 1st of March. I thought for a basic item from a "UK" company I'd given it plenty of time but I didn't bank on a 20 day lead time.
I imagine there are abundant Covid and Brexit excuses that Das Bot can automatically spew at me but at the end of the day if you aren't in the UK don't pretend to be.
If you are going to take 20 days to get something to me that I could get from a genuine UK company next day delivery....... Let me know and I'll take my business elsewhere.
Update: just had a Brexit exception notice from UPS. Delivery pushed back to "end of day" on 4/3/21. How much longer is this going to go on?
Reply from Mypicture was automated rubbish so no idea when my real delivery date will be.”
“Ordered on 10th Feb and haven't received the product yet. Each time UPS updates the tracker it still stuck in Germany due to Brexit related issues.
Customer service is very poor. you have to wait to 2 business days to hear from them and even then it not helpful. If I have known they were in Germany, I wouldn't have ordered as they are misleading customers to believe that they are from the UK.
I don't recommend them at all”
“Ordered on 10th Feb and haven't received the product yet. Each time UPS updates the tracker it still stuck in Germany due to Brexit related issues.
Customer service is very poor. you have to wait to 2 business days to hear from them and even then it not helpful. If I have known they were in Germany, I wouldn't have ordered as they are misleading customers to believe that they are from the UK.
I don't recommend them at all”
“AVOID!!!!!!!!!... Placed an order on the 16th of Feb for a birthday gift, not arriving until 3rd of March well beyond the delivery slot, staff have been nothing but flat-out disrespectful on the phone with regards to handling the order. Birthday has come and gone. Use someone else.”
“Do not use this company. Still awaiting delivery promised for beginning of February. They are based in Germany and not UK. Delays blamed on Brexit, very poor customer service and very poor delivery service. Will never use them again.”
