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My Food Bag Reviews

4.7 Rating 4,234 Reviews

96 %

of reviewers recommend My Food Bag

Company Reviews

Product Reviews

4.7

Based on 4,234 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About My Food Bag:

We're your answer to "what's for dinner?" with fresh ingredients and easy recipes to cook delicious dinners, delivered to you.

Visit Website

Phone:

0800 469 366

Email:

hello@myfoodbag.co.nz

Location:

56, Parnell Road,,
Auckland
1052

My Food Bag 5 star review on 27th March 2024

My Food Bag 5 star review on 11th March 2024

My Food Bag 5 star review on 11th March 2024

My Food Bag 5 star review on 10th January 2024

My Food Bag 5 star review on 10th January 2024

My Food Bag 5 star review on 10th January 2024

My Food Bag 5 star review on 3rd January 2024

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Interesting meals that are reasonably easy to make. MFB try to be environmentally conscious, which is difficult when delivering individually specced meals. Unfortunately they continue to use Talley's as a provider, which, given they have a reputation for being a terrible employer, and for having very poor regard for the environment and have very questionable business practices, tars MFB by association 👎”

(My Choice (5 Nights For 1)) - Posted 8 months ago

Kia ora, Jon. Thank you so much for passing on your feedback to us. With over 30 recipes to choose from, we hope that we can provide interesting and nutritious meals for all tastebuds. - My Food Bag Foodies.

Posted 8 months ago

“The quality is usually very good, however, in the last delivery we had a rotten lemon and garlic which was slightly disappointing. I had both Ingredients so it was ok.”

(My Choice (3 Nights For 2)) - Posted 11 months ago

Kia ora Janet! Thank you for bringing this to our attention. We apologise for the inconvenience caused by the inclusion of a rotten lemon and garlic in your recent delivery. We strive to maintain a high standard of quality, and it's disheartening to hear that we fell short on this occasion. Please feel free to email us at hello@myfoodbag.co.nz so we can assist you further with this. We appreciate your understanding in making the best of the situation by having the ingredients on hand. Nevertheless, we take your feedback seriously and will take immediate steps to rectify this issue. We will review our quality control measures and work closely with our suppliers to ensure that such incidents are minimised in the future. If you encounter any further issues with the quality of our products, please don't hesitate to reach out to us. Your satisfaction is important to us, and we will do our best to make it right and we hope to continue serving you with the high-quality products you expect from us. - The My Food Bag Foodies.

Posted 10 months ago

“Generally I think it’s a good service and good variety of recipes but find it’s a regular occurrence for multiple items to be missing from the box, the wrong recipe cards provided or breakages and spills of the items within the box creating a mess. Customer support provide minor credit to recompense but given the high cost of the service I often don’t feel it covers the cost of the inconvenience caused which is what you pay for.”

(Fresh Start Choice (3 Nights For 2)) - Posted 1 year ago

Thanks so much for your review, Kathryn! We do sincerely apologise that you are experiencing multiple issues with your recent deliveries, this is so disappointing to hear. Please do know that we are always working towards improving our services and we do hope to make this up to you moving forwards. Please feel free to get in touch with us through email or phone if you have any questions. Cheers! - The My Food Bag Team.

Posted 1 year ago

“The recipes are great. The contents do not quite match. Vegetables are often limp and thrown away. Frozen vegetables are completely thawed and do not smell right when the bag is opened. Spices, sour cream and cheese are always in good condition and eat is excellent.n”

(Bargain Box (3 Nights For 2)) - Posted 1 year ago

“Mostly good but have had a few items missing recently”

(Bargain Box (4 Nights For 2)) - Posted 1 year ago

“The food is nice enough, but so far no box has been complete - with missing ingredients and/or recipes; and all you get is a credit, which when some ingredients are left out means the meal completely changes e.g. a recipe for Bao Buns came with the ingredients, but no Bao Buns!”

(My Choice (3 Nights For 2)) - Posted 1 year ago

“Some meals are delicious. Some are less than exciting. Hubby and I are a bit over lettuce and Lebanese cucumbers. Healthy ingredients but could do with more interesting veges.”

(Fresh Start Choice (4 Nights For 2)) - Posted 1 year ago

“Recipes and produce are generally very good, good depth of flavour and variety available. Ready made meals not as good as recipes from scratch, smaller portions and can be bland so would generally avoid. Seems to be issues with reward redemption, have had to follow up on missing rewards.”

(Fresh Start Choice (5 Nights For 4)) - Posted 1 year ago

Hey Shane, thanks so much for your review! If you have issues regarding reviews, please be sure to get in touch with us! - The My Food Bag Foodies

Posted 1 year ago

“Food is tasty. Deliveries are easy. Main issue is the food waste. I have 1 person meals and it’s a lot of use half of this and half of that. If there’s 2 recipes requiring half a cucumber then why am I sent two cucumbers instead of sharing the cucumber between meals! It’s ridiculous”

(Fresh Start Choice (5 Nights For 1)) - Posted 1 year ago

Kia ora Matthew, thanks for taking the time to write a review! We are sorry to hear there may be some food wastage due to the quantity of certain ingredients. We would never want a foodie to waste food so we will pass this feedback on to our suppliers and development team. In the meantime, as a suggestion, you could use any extra ingredients in lunches or as a snack the next day! - The My Food Bag Foodies

Posted 1 year ago

“I've been disappointed with Food Bag lately. Recipes seem much simpler and using less ingredients than they used to and there seems to be a lot less fresh herbs used. The value for money feels like it's seriously dropped. I'm also not a fan of a lot of the sauces from the "Loft" brand you're now using. I will likely cancel our subscription in the next few weeks and try a different food subscription.”

(My Choice (3 Nights For 2)) - Posted 1 year ago

Kia ora Tom, thanks for taking the time to write a review about your experience lately. We are so sorry if it hasn't been up to standard as of late. We would love to make it up to you and get to the bottom of what's been going on. Flick us an email or a call if you would like to chat about this further, in the meantime we will take all your feedback on board! - The My Food Bag Foodies

Posted 1 year ago

“The meals were delicious and mostly very easy to cook. My only minor critique of the recipes is that often salad prep would take longer than indicated, so I always started by doing salad prep not after starting cooking as most of the recipes instructed. However, since we started with My Food Bag in October 2022 almost every order has been problematic including being sent a rotten vegetable once, damaged vegetables regularly, as well as items often missing. Canned items were placed in with produce which caused damage to them a lot of the time. We contacted My Food Bag with each issue and they always gave a partial refund, but the problems with didn't improve. Therefore, we've cancelled our order despite finding it convenient and liking the meals.”

(My Choice (3 Nights For 2)) - Posted 1 year ago

Hi Cathy! Thank you so much for taking the time to provide us this feedback. We do apologise about the continued issues you've experienced with us. We are looking at bringing in new technology very soon to improve our packing processes. This should help reduce issues with missing items and also with placement of items in our boxes. We do hope that you give us another try in the near future! - My Food Bag Foodies

Posted 1 year ago

“We get this box for the convenience but have been disappointed a few times when we’ve been missing items. Would also love to see more vegetarian options”

(Bargain Box (3 Nights For 2)) - Posted 1 year ago

“Meals in general are tasty, however our last couple of boxes have had some items missing and 1 that included avocado which wasn't ripe... we made do without it, but meal was a bit salty without it.”

(My Choice (3 Nights For 2)) - Posted 1 year ago

Hey Sally, thank you for your review! Oh no! We are so sorry to hear of your experience these last couple of weeks, if you haven't already, pop us an email about these issues and we will try our best to make this right for you!

Posted 1 year ago

“Very disappointing .. we have unsubscribed because of repeated damaged food packages ( leaking chicken ) health and safety concerns .”

(My Choice (5 Nights For 2)) - Posted 1 year ago

Hi Anne, we are so sorry to hear this has been your experience with us. If you haven't already, please pop us through an email as we would love to try and make this right for you! - The My Food Bag Foodies

Posted 1 year ago

“Basic, affordable. Annoying that the box arrives late afternoon on a Sun.”

(Bargain Box (5 Nights For 4)) - Posted 1 year ago

Kia Ora, Melanie. thanks for your review! We are so sorry to hear your delivery arrived outside your delivery window! Please let us know if this happens again and we will follow this up with the appropriate teams. - Georgia Lemonade

Posted 1 year ago

“Sometimes great sometimes just fine. Would likd to see a bit more variety and more family friendly vegetarian. I like how fast some of the meals are.”

(Bargain Box (3 Nights For 4)) - Posted 1 year ago

Hey Vicki, Thanks so much for your review! You do have the option to rate your recipes in your account area. This feedback goes straight to our Development Kitchen and is the best way for them to understand what our Foodies do and don't like :) - Georgia Lemonade

Posted 1 year ago

“Unfortunately, there have been a few hiccups with my experience with My Food Bag. I have had ingredients missing or the wrong ones delivered, eggs arrived smashed, best before dates expire & some vegetables unusable. The food does not appear to be as fresh as advertised. I have emailed my food bag when this has happened and did receive a $10 voucher as compensation for the broken eggs.”

(My Choice (3 Nights For 2)) - Posted 1 year ago

“Meals are tasty with good instructions to follow. Price is a bit high though and would prefer payment came out a couple days before not a week before. Easy to navigate the website.”

(My Choice (4 Nights For 2)) - Posted 1 year ago

Kia ora Charlotte, Thanks so much for taking the time to leave us a review! We are pleased to hear that you enjoyed the meals :) Stay safe, -Jess Couscous

Posted 1 year ago

“The meals are tasty and it is convenient but unfortunately there has been inconsistency with the deliveries. Missing items, missing deliveries and missing bonus gifts. Help has been prompt but frustrating that over half my orders result in me needing to contact the help desk”

(Fresh Start Choice (4 Nights For 1)) - Posted 1 year ago

Kia ora Sian, So sorry to hear that you have had some ongoing issues with your deliveries. That is definitely not the type of service we aim to provide for our Foodies. Please note that any issues we do have, we follow up with the appropriate teams in order to make any necessary improvements moving forwards. Please feel free to pop us a DM if there is anything further that we can do to help! -The My Food Bag Foodies

Posted 1 year ago

“Bargin box has been extremely convenient and helpful for busy nights, with a good variety of choices. There has been a few issues with late delivery once (delivered the following morning instead of the night before) and some eggs also being broken once , and communication has not always been returned that quickly, I believe due to staff shortages. Overall I do recommend it but there are a few little issues for them to work on.”

(Bargain Box (4 Nights For 4)) - Posted 1 year ago

Hi Kim, Great to hear you are enjoying the convenience and variety of our meals, but we're sorry you've had some issues along the way too! If you haven't already, reach out to our Customer Love team who would be happy to help with a solution :) -Bargain Box

Posted 1 year ago

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My Food Bag is rated 4.7 based on 4,234 reviews