Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,030 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unreliable, liars,heart attack inducing,thats Hermes.Dreadful.Should have health warning on them.”

Helpful Report

Posted 3 years ago

“Disgusting company. Delivery driver had left my building before I could even get to the front door!! Also he never rang my intercom he phoned me on a personal number so could have been anyone!!! Their online chat is a joke.....you put in a question and just keeps saying is there anything else we can help you with!!! Their phone line is another joke, kept asking me to repeat my tracking number then asked me to call back as having issued understanding!!! Had to ring three times before the stupid machine understood!!!!”

Helpful Report

Posted 3 years ago

“Worse than useless. Last parcel left in the street. Current one shows simultaneously as 'Delayed due to external factors', 'May be late', 'May still arrive today', 'Need additional information', 'On hold', 'Held by carrier'. 'Please contact carrier' or 'With your carrier and is out for delivery'. Take your pick.”

Helpful Report

Posted 3 years ago

“That is RIP OF BRITAIN On every parcel sending through Hermes the is an option to insure the parcel so its covered in case of damage or lost. But when need to claim OH SORRY WE ARE NOT ABLE TO DO CLAIM AS YOUR PARCEL IS FRAGAILE, THEN HOW YOU ARE ABLE TO TAKE MONEY FOR INSURANCE IF YOU ARRE NOT ABLE TO PAY COMPENSATION. DISGUSTING, TAKE MONEY FROM CUSTOMERS BUT NOT WIILING TO PAY WHEN THEY HAVE TO CLAIM ITS ROBERY.”

Myhermes 1 star review on 17th February 2022

Helpful Report

Posted 3 years ago

“Completely unreliable service. Ordered a package collection and the courier never showed up.”

Helpful Report

Posted 3 years ago

“How are they allowed to trade?! In one month they were supposed to deliver 3 parcels. Out of these 3 one of them they straight out lost completely the shop gave me a refund it still shows on the tracker it has been delayed and will be out the next say. SINCE 10 JANUARY!!! another one they first lied they attempted delivery (i was home it was a complete shameless lie) and then when they delivered days later they just left it somewhere on a hallway (not in my building) took a picture not stating where it is to the point that i had to get a criminal reference number from the police to get my money back. The third one they OF COURSE got delayed again after i specifically paid for next day delivery. Then the next day they said they attempted delivery ANOTHER LIE and now i pray it will arrive. I cannot understand why any brand would work with them. I will stop buying from anyone who has them as their delivery partner. In one month they failed to deliver 3/3 parcels. There is seriously something wrong here. There is not one human being to speak to absolutely no customer service. there is no way to complain to them nothing. They should be audited this is not right. I should not have to spend my time solving the mystery of my missing parcels just because they are absolutely incapable of delivering.”

Helpful Report

Posted 3 years ago

“Despite delivering retailers parcels okay ,and although the retailer provides free returns despite pre booking collections x3 ,my courier fails to turn up to collect returns - last time I waited five weeks , plus trying to contact Hermes is frustrating as they have no ‘human’ phone contact number . Ultimately receive apology and £15 but is now happening again! It’s now got to the stage where I am cancelling my retail accounts as impossible to return unwanted goods”

Helpful Report

Posted 3 years ago

“Worst delivery company ever, never on time, never honest, can't even speak to customer services. Absolutely awful”

Helpful Report

Posted 3 years ago

“Virtually destroyed an amplifier which I had sold on ebay, after refusing to cover it for "accidental damage" when booking on Parcel2go. Lost £140. Never again!!”

Helpful Report

Posted 3 years ago

“Appalling service. Online companies should be made to state which courier they use before you place order as I guarantee sales would drop if people knew Hermes was the courier. Last week delivery ‘sorry we missed you ‘.....we were all at home. Day 2 ‘sorry couldn’t deliver no postcode’....well how did you arrive yesterday? Day 3 parcel arrived. Today another delivery we missed you..we are at home and picture sent by Hermes of a random hedge! Why would you take a picture of a hedge that’s not even ours. If you are at an address you would take a picture of a door! Another delivery we missed you...picture of couriers feet and a gravel path (not ours)!! No way of contacting Hermes. They cannot be bothered to deliver and just stop working for the day knowing there is no comeback because there is no way to speak to customer services.”

Helpful Report

Posted 3 years ago

“AVOID!!!!!!! Awful service. Didnt arrive to collect my parcels and so i had to even go and drop them off at a parcel store even though i paid for this collection service. Can not get through on the phone line, its just an automatic system that doesn't work The chat function does not work They even tried to charge me extra even thugh the parcel was within the weights”

Helpful Report

Posted 3 years ago

“Why are they now not bothering to update their tracking, Items now arrive while their tracking says still waiting for the consignment. Im waiting for delivery of a waterbutt all week, it seems they can collect from sellers without any problem but deliveries require specialist Hermes couriers to deliver, Check out tracking ref H1RLA0006557266 it says it all really, 2 sets of waterbutts with stands ordered on 2nd Feb sent as 3 packages, the stands delivered on 7th Feb abd one waterbutt delivered by white transit van on 9th Feb, Ive written to their CEO, hes easy to find, just google hermes ceo UK and there you go. Ive supplied proof which is more than the +ves on other review site have done. One more customer they have lost.”

Helpful Report

Posted 3 years ago

“Was at home all day received message that they couldn’t reach me”

Helpful Report

Posted 3 years ago

“I tried to cancel an order as ordered wrong colour by mistake, ordered correct colour instead. Both orders were delivered by Hermes – left outside door. I arranged a collection return by Hermes. Waited in for them on Momday 7th February, no Hermes collection, just an e-mail saying they had tried but I wasn’t in, had an e-mail saying they would collect today, the 8th. Waited in and left the mat outside, nicely packed with Hermes label. Had a message saying they tried to collect but I wasn’t in. Do you really pay these people? I would be very reluctant to buy from you again whilst you use such carriers. What a bunch, their driver did not try or come down our road on either day, we were watching. As for contacting them that is a joke. I will now have to make a round trip of 22 miles to my nearest Dunelm store. Never again!”

Helpful Report

Posted 3 years ago

“live chat for international parcel delivery, even though the person on the other end of the chat was ' helpful' my sent parcel is still ' stuck ' they blame customs but it passed Belgium customs hermes sent it to the wrong country and then went on to the Netherlands... correct country they now blame it on customs delay but it got through Belgium fine and there is no customs between EU countries It's lost in a depot. Period. And none one seems to care for that at all I have now read multiple reviews and hermes seem to have a stock reply and hide behind customs it has been over 30 days. Oh and even though I filled in the request for the live chat to be sent to e mail it has not been but i have copied and pasted the chat to document, but it would have been nice of something worked.”

Helpful Report

Posted 3 years ago

“I do not recommend this company, scammers”

Helpful Report

Posted 3 years ago

“I needed to send skis within mainland UK. Hermes judged the packet was too large for me to take to the depot. 12-hour "window" on collection day - v inconvenient. No one came. No communication afterwards; no apology; no remedy. Rebooked and the same happened on the second day. Cancelled and booked with Parcel Force - immaculate service. Would be ZERO STARS if permitted.”

Helpful Report

Posted 3 years ago

“Awful company! 2nd time I’ve had a parcel that’s been tampered with and had the contents stolen in transit!”

Helpful Report

Posted 3 years ago

“Driver rang bell of flats, spoke to customer who opened the door then he just drove away. He did not attempt to collect parcel as it was too much trouble to enter building and collect parcel! What a disgusting service! Would have helped if he had spoken English. How do you get a driving license license if you can’t speak or read English. Hermes what a terrible company.”

Helpful Report

Posted 3 years ago

“They didn’t knock ( I have a ring doorbell so I know when someone shows up ) and left my parcel in some god forsaken place ( not at my address) they had to cheek to send a pic of where they left it ! This company is a joke - 9 out 10 experiences I’ve had have been terrible.”

Helpful Report

Posted 3 years ago

Myhermes is rated 1.2 based on 7,030 reviews