Myntra Reviews

Name: Myntra
Rating: 1.33

1.3 Rating 201 Reviews

7 %

of reviewers recommend Myntra

Company Reviews

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Metrics

1.3

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 48%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Myntra 1 star review on 10th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received wrong product. I have ordered formal shoes but received sports shoes. Its almost 10 days till now myntra is not taking back wrong product and not refunding my money. Thay are making @Mukesh/Nandita, This is very frustrating for me as myntra is not giving proper service. Expecting timely response from your end. No Regards Frustrating customer”

Myntra 1 star review on 9th December 2023

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Posted 1 year ago

“Damaged product delivered 21.11 since then 7+ attempts to collect. Seniors managers make promise to collect 24/48 hours but nothing. They approve the refund but will not pick up return. Their philosophy is to steal from their customers..means YOU !!and use the money to pay their CEO and staff. Their staff are puppets who follow a written script , sorry for the issue , sorry for the inconvenience!!! . Their escalation managers cannot make a decision. Do not shop with them , they are thieves......Even their CEO Ms Sinha will not respond to email. This is a joke company ....BEWARE. spend your money with someone else !!!”

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Posted 1 year ago

“Myntra is listing product to be sold by original brand such as Bata on their marketplace website. They do not disclose on the product page that Bata products are not covered under Bata's standard 90 day warranty policy. They have this agreement with Bata. I received this response from Bata when I reached them out to get warranty service for a defective product that Myntra purchases are not covered under 90 day warranty even though the product seller on Myntra is Bata India Limited. By not disclosing the warranty information on the product page while customer is making a purchase they are doing a fraud. This is even done when they list that the seller is Bata India Limited. Both Bata and Myntra are doing a fraud by selling defective inventory to customers.”

Myntra 1 star review on 23rd November 2023

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Posted 1 year ago

“I returned a product on 10th November but the return status is not yet updated and today is 21st November. The logistic team is saying that they haven't got the product so the refund can't be processed. I filed complaint for 4 times but the response was same every time. Now in this whole scenario where is my faulty. This time I'm really very disappointed with myntra. This is the scam and now I'll rethink before doing shopping from myntra. I want to give zero star for this”

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Posted 1 year ago

“This Mytra website is total fraud ! Their website says 30 days return but when contacted on 30 th day , saying I didn't receive the product completely, paid for 2, received 1; They said since it had gone beyond 72 hours , they can't help. I had delayed as I am NRI and I ordered items beforehand so that when I reach India , I get them as if there is any delay I won't receive my item. After my repetitive requests, they just re-iterated it's NOT in policy, if not then STOP advertising 30 days RETURN on website. MYNTRA is ABSOLUTE NO NO for anyone and DEFINITE NO NO for NRIs. I will spread the word about this scam! If I could I would have given -5 rating, please AVOID these SCAMMERS”

Myntra 1 star review on 17th November 2023

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Posted 1 year ago

“I am a myntra icon..you can understand by that that I did spend a lot that they made me an icon..I ordered a Biba dupatta worth RS.998, a convenience charge added for Rs.20 which they charge on all orders so total 1008…the package I received had a plastic bag with the dupatta label and a cheap cotton pant which is neither worth more than 150 nor looks good..I tried to return it. The first thing that happenes is the convenience charge is deducted. What was the convenience here when the whole thing is not even the customer’s mistake. The pickup person wouldn’t pick it saying it’s a different product..exactly that’s y I m returning it…several call, chats..no resolution and now the customer care don’t repond once thay know we are inquiring about the pickup of this particular order. Surprised that with such bad customer experience how the site still has customers..I am never buying anything from myntra again..in a way good coz I was addicted!”

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Posted 1 year ago

“During sale period Myntra attract customers by offering low price of products n later on cancel the order with message that unfortunately we had to cancel your order as seller is not able to supply . My 40% orders were cancelled by Myntra . 4 products cancelled recently out of 10. So do not waste your time for shopping on Myntra.”

Myntra 1 star review on 7th November 2023

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Posted 1 year ago

“very pathetic service and unprofessional call center employees on chat.”

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Posted 1 year ago

“I ordered small size by mistake and ask for exchange but these guys not exchange or return my product. Very very bad customer service . They have degraded the quality of brands and while asking for return or exchange the says the return window has been closed just in two days. If the customer phone network is not accessible for two days or so then your product and money is wasted coz they will not return return your product and money as well. They are here just looting the money of customer by keeping such policies. I am never gonna shop from this site. Very bad experience.”

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Posted 1 year ago

“Incompetent lot. Did not deliver my item and marked it as delivered. I called and called for over a month, i dont know where they pick up their agents and senior agents, but I think a monkey would have solved the issue by now. They conveniently mark the issue as closed. How many people's money has Myntra swallowed? NEVER EVER USE MYNTRA. THEY ARE FRAUDS.”

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Posted 1 year ago

“Most incompetent customer support. Fraud delivery partners.. Open packages with missed items...”

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Posted 1 year ago

“Return and refund fake they trapped you with bad poor quality products they cheated with me and forcefully give me the bad quality product and told me mam only exchange is available in this item although when I ordered that product it was showing me return available”

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Posted 1 year ago

“Had such a bad experience with Myntra. First they did not deliver the exchange for 15 days and then cancelled from their side saying the return window is expired. meanwhile for these 15 days whenever i contacted their support I was given some stupid answer like it is shipped and in transit and what not. it was a mental torturer #myntra #mentaltorture”

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Posted 1 year ago

“I have ordered a shirt from Mynatra, On 21 Sept it was showing as delivered to security but we didn't received the delivery, we have raised complain till now there no update from Mynatra side as well they have not refunded my money.. Worst Customer service I have ever seen . please don't buy from Mynatra.”

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Posted 1 year ago

“Myntra's products are really good ...and it's because of the brands and quality of the product (clothes or anything) But MYNTRA's customer service is really very frustrating. They don't have track record of anything. They will keep asking you the details. Will mark your query resolved without providing you with the solution. #myntra #badcustomersupport”

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Posted 1 year ago

“I have conversation with an excutive her name was kiruba. I request to change my delivery address she didn't solve my problem. How she can send me sms via Myntra that query has resolved. I have still issue I ask her to give me solution and closed my query. I am highly disappointed from her.”

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Posted 1 year ago

“I didn't received the product I ordered.. Actually i ask for an exchange... The delivery agent picked up the product from my place.. And i didn't received the another one.. I am still waiting for the product. I spoke customer care.. They r just useless... My problem was to be resolved in a week and now they r asking me to wait for 2-3 days more.. This my humble request to everyone.. Plz don't buy any product from myntra... Their delivery service is pathetic”

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Posted 1 year ago

“Ordered watch paid. On the day of delivery out of station but the courier agreed to bring on the day requested. Regrets cancelled the order. Hauty and bad organisation.”

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Posted 1 year ago

“I returned my product and asked them to refund money as myntra credits. Money got credited in myntra account. But when I again ordered something they charged me convenience fee of 300 on a product of 800. Now my credit amount was 700. Means In order to get my money adjusted of rs 700 I have to pay 300 extra. Wow. What a brilliant thought these people have devised to make fool of people. Requesting them again and again to refund the money back to my bank account, no avail. Money minching. Scammers. Zero star from my side.no mail I'd to send issues. Just keep listening to IVR. And call is gone.”

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Posted 1 year ago

“Be careful Myntra Lovers!! I'm long time customer of Myntra. I trusted them completely. But recently I just woke up!! I ordered a sofa set cover which had fitting issue so I asked for return. Some Myntra agent came and picked up the product but I didn't get any refund. I raised complaint many times but nothing happened. They just kept denying the product has picked up when I shared every single details with customer service person. Hello Myntra, stop cheating your customers, Provide them good service or else very soon you will loose your business. You forgot trust matters more than money.”

Helpful Report

Posted 1 year ago

Myntra is rated 1.3 based on 201 reviews