Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,940 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 27th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love your product....however I find your staff your staff disinterested and borderline rude so I try to avoid going in store. Then I attempt to find a product on line and often the colours i need aren’t there. So, I end up at Mecca where the customers service is excellent and their online platform is reliable. Sorry!”

Helpful Report

Hi Sarah, thank you for sharing this feedback with us. We are disappointed to hear this has been your experience in our stores. We invite you to email us at experience@napoleonperdis.com with the details of the store you regularly visit and we will pass this on to our store management team to look into. With regards to stock availability, our business came under new ownership roughly a year ago and since then we have been working hard to bring back out-of-stock products - and develop new ones! Late last year we were able to return three of our core foundations to our range and just last month 25 shades re-joined our eyeshadow collection. Along with many returning products, we have some exciting new lines coming this year too. We don’t foresee long term out-of-stocks being an issue in the future and we hope this gives you confidence in being able to access the Napoleon Perdis products you love. Please also do not hesitate to contact us via email, over-the-phone on 1300 MAKEUP (1300 625387) or via Live Chat on our website if you would like personalised guidance with product selection or makeup application. Kind regards, NPHQ.

“Love the products but have been disappointed with the offers since being taken out of stores.”

Helpful Report

Hi Cecilia, thank you for sharing this feedback. We still have 30 stores that are open in Australia and have varying offers available most months, both in stores and online. We invite you to keep an eye out for our emails and to follow us on social media so you can be one of the first to know when a gift or offer becomes available. Best regard, NPHQ

“Quick postage!”

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“Always had good experience with this company. Love all there products , just some are a little pricey but I use a lot of there products everyday. I hope Napoleon can hold together and stay in business. I’ve been using this brand for a few years now. :)”

Helpful Report

Hi Leah, thank you for sharing your feedback. We love to hear how much you enjoy our products and are pleased to let you know that we are in a great place after coming under new ownership about a year ago. Since then we have been fortunate to be able to really focus on what is important to our customers and make improvements across the business. We hope you enjoy the changes and what’s to come! Best regards, NPHQ

“I love the products. I can depend on always having great products delivered to my door”

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“I haven’t even received it??”

Helpful Report

Hi Kristen, we're very sorry to hear this - if you could please email the details of your order to experience@napoleonperdis.com we will be able to look into it for you. Best regards, NPHQ

“I particularly like the Auto Pilot Radiance Boosting Mask - my ultimate favourite and use every night as a night moisturiser. I also have recently purchased the Skin Renewal Serum which is great to add extra moisture without feeling oily or over worked. Both these products takes the stress out of my skin. Highly recommend Napoleon Purdis. Thanks to the pop up shops at Westfields otherwise I would never have tried it.”

Napoleon Perdis 5 star review on 2nd June 2020

Helpful Report

“I really want look 2 or 2.5 to be available online.. it’s been over a year of not being able to get the shade foundation I use.”

Helpful Report

Thank you for sharing this feedback with us. We are sorry to hear this has been your experience. At the end of 2019 we re-introduced some of our core foundations that had been unavailable for a while. Please do not hesitate to contact us at experience@napoleonperdis.com with the name of the foundation you are looking for and we will be able to assist you further. Best regards, NPHQ

“I love every single Napoleon product was lucky enough to be invited to Xmas promotion and was given lots of tricks in applying makeup by the wonderful staff”

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“Quick tirnaround”

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“Napoleon products are great. Their support is amazing.”

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“There is never stock of basic eyeshadow colours in light browns etc and China’ doll foundation in look 2”

Helpful Report

Hi Melissa, thank you for sharing your feedback. We’re sorry to hear this has been your experience with Napoleon Perdis. Our business came under new ownership approximately a year ago and we have been fortunate to be able to really focus on what is important to our customers since then. We have been working hard to bring back out-of-stock products - and develop new ones! China Doll Foundation Look 2 came back into stock in December 2019 and just last month 25 shades re-joined our eyeshadow collection. We don’t foresee long term out-of-stocks being an issue in the future and we hope this gives you confidence in being able to access the Napoleon Perdis products you love. Please do not hesitate to contact us at experience@napoleonperdis.com, over-the-phone on 1300 MAKEUP (1300 625387) or via Live Chat on our website if you would like any further information or personalised guidance from our Makeup Experts about our products. Kind regards, NPHQ

“I am really happy to have found products that my skin has no objection to - thanks Napoleon”

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“you dont have the colour I use and have used for years in stock - been out of stock for months now. Bring back sheer genius foundation please!!!”

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“I love using Napoleon products on my skin, it gives me greater confidence in my appearance and is a quality product.”

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“Always very happy with my purchases Colours are great and also suit older women Keep it up please thank you 😊😊😊 Anne woods”

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“I always receive such great customer service when asking questions online and the online process is so easy too, plus orders come so quickly which is also great :) Love the emails with specials as well! The products are amazing - can’t imagine using anything else!”

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“I just love all of your products. I was so sad when you closed your Westfield Burwood store, but very happy that you were still available on the line. Thanks for the beautiful make up and brushes! x”

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“i have brought on line and in store and all i can say is what great service i got 10/10 and when i brought off line very fast postage.I love all your products.”

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“Great product”

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Napoleon Perdis is rated 4.7 based on 1,940 reviews