Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,940 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 27th October 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent products, huge range and fast delivery”

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“I love my Napoleon Perdis Cosmetics!! As a mature age business owner, I feel elegant and sophisticated when I'm smartly dressed and have my beautiful Napoleon Perdis products on my face. The quality of Napoleon Perdis makes me feel great!!”

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“Very prompt service , Thankyou”

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“Love love Napoleon and I am a long time wearer.”

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“Concealer for under my eyes...not happy with it as it is too orange and harsh to under eye skin as it requires pulling on my skin to work it in. I used to love the under eye concealer you used to sell but I can no longer see it on your website so I tried this one and it doesn't compare. I have emailed you several months ago, on your website asking if you will be bringing it back but nobody responded. Unfortunately I won't be buying from your website anymore if I can't get the under eye concealer you used to sell... I will buy matching skin products from wherever I can buy the under eye concealer from. Kind regards Julie”

Helpful Report

Thank you for sharing your feedback. We’re sorry to hear this has been your experience with Napoleon Perdis. We did have a period where some products were out of stock. Our business came under new ownership approximately a year ago and we have been fortunate to be able to really focus on what is important to our customers since then. We have been working hard to bring back out of stock products - and develop new ones! Our product development team is constantly working on new and improved formulas to ensure overall product performance and depth of range across our makeup and skincare collections. We have shared your feedback about concealer with them. Please do not hesitate to contact us at experience@napoleonperdis.com, over-the-phone on 1300 MAKEUP (1300 625387) or via Live Chat on our website if you would like any further information – our Makeup Experts are also on-hand to offer personalised guidance around our products. Kind regards, NPHQ

“Amazing quality, never disappoints!”

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“I love Napoleon products. All the foundations are beautiful but my favourite is the liquid cashmere. Great work team 👏”

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“Love the products and the speedy delivery”

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“I have been using Napoleon for years, super fast post thank you keep up the amazing work”

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“I love Napoleon Perdis Cosmetics, the quality of the products are of a high standard, but......the packaging eg. cases, that the products are in - eye shadow, blush, powders - always seem to break very easily and I have to use an elastic band to hold the cases together.”

Helpful Report

Hi Katie, thank you for sharing your feedback - we appreciate your comments. We’re sorry to hear about your experience with our product packaging. We invite you to send photos of the affected products to us at experience@napoleonperdis.com and our team will be able to look into this further for you. Best regards, NPHQ.

“I have been using NP products fir a very long time. I started when the primer came out. I am very happy with the results and I always have comments on how good my makeup is. I’m 70 years old and I think along with a few other things my makeup helps to keep me looking younger - even my sons don’t think I look my age!!! I wouldn’t change.”

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“Love the products but find that you are constantly out of stock..”

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Hi Nyssa, thank you for sharing your feedback. We’re sorry to hear this has been your experience with Napoleon Perdis. Our business came under new ownership roughly a year ago and we have been fortunate to be able to really focus on what is important to our customers since then. We have been working hard to bring back out of stock products - and develop new ones! Late last year we were able to return three of our core foundations to our range and just last month 25 shades re-joined our eyeshadow collection. We don’t foresee long term out of stocks being an issue in the future and we hope this gives you confidence in being able to access the Napoleon Perdis products you love. Please do not hesitate to contact us at experience@napoleonperdis.com or on 1300 MAKEUP (1300 625387) if you have any further questions or would like any guidance with product selection or makeup application. Best regards, NPHQ

“So glad to see Off-duty Tinted Moisturiser back!”

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“It’s a shame the rewards program is no longer functioning”

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Hi Kerri, thank you kindly for sharing your feedback with us - this is much appreciated. At the start of last year, our business entered voluntary administration, at which point our rewards program had to be turned off. We are now under new ownership and have been operating as normal for the past year. As such, our rewards program was re-activated last year, and customers are able to earn points in-store and online again. Currently points can only be redeemed in-store but we are working on expanding this functionality to our online store. Please do not hesitate to contact us at experience@napoleonperdis.com if you need any further assistance. Best regards, NPHQ

“Although the packaging is beautiful I would prefer not to receive it in the extra bag etc. just thinking of the environment Cheers”

Helpful Report

Hi Michelle, thank you for sharing this feedback with us. We acknowledge that we have a responsibility to continually develop more environmentally sustainable practices within our business. You’ll be pleased to know that over the coming weeks we are replacing our current shipping materials with fully recyclable shipping boxes and packing material. Kind regards, NPHQ.

“Love it ! I always make sure my daughter and I have backup makeup in the cupboard...... ( We can’t buy NP in Nelson Bay , so would die if it was out of stock )”

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“The girls were very knowledgeable and listened to what I was looking for and were great at showing me all my options and had great colour suggestions.”

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“Really happy with my products & Service Thankyou x”

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“Love my products and always great deals and super fast postage!”

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“great quality and products delivered in a timely manner. Great service from the staff in the stores as well. I am and will continue to be an ongoing customer.”

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Napoleon Perdis is rated 4.7 based on 1,940 reviews