Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,930 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,930 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 24th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Napoleon Perdis Cosmetics, the quality of the products are of a high standard, but......the packaging eg. cases, that the products are in - eye shadow, blush, powders - always seem to break very easily and I have to use an elastic band to hold the cases together.”

Helpful Report

Hi Katie, thank you for sharing your feedback - we appreciate your comments. We’re sorry to hear about your experience with our product packaging. We invite you to send photos of the affected products to us at experience@napoleonperdis.com and our team will be able to look into this further for you. Best regards, NPHQ.

“Love the products but find that you are constantly out of stock..”

Helpful Report

Hi Nyssa, thank you for sharing your feedback. We’re sorry to hear this has been your experience with Napoleon Perdis. Our business came under new ownership roughly a year ago and we have been fortunate to be able to really focus on what is important to our customers since then. We have been working hard to bring back out of stock products - and develop new ones! Late last year we were able to return three of our core foundations to our range and just last month 25 shades re-joined our eyeshadow collection. We don’t foresee long term out of stocks being an issue in the future and we hope this gives you confidence in being able to access the Napoleon Perdis products you love. Please do not hesitate to contact us at experience@napoleonperdis.com or on 1300 MAKEUP (1300 625387) if you have any further questions or would like any guidance with product selection or makeup application. Best regards, NPHQ

“So glad to see Off-duty Tinted Moisturiser back!”

Helpful Report

“Love the products but have been disappointed with the offers since being taken out of stores.”

Helpful Report

Hi Cecilia, thank you for sharing this feedback. We still have 30 stores that are open in Australia and have varying offers available most months, both in stores and online. We invite you to keep an eye out for our emails and to follow us on social media so you can be one of the first to know when a gift or offer becomes available. Best regard, NPHQ

“Always had good experience with this company. Love all there products , just some are a little pricey but I use a lot of there products everyday. I hope Napoleon can hold together and stay in business. I’ve been using this brand for a few years now. :)”

Helpful Report

Hi Leah, thank you for sharing your feedback. We love to hear how much you enjoy our products and are pleased to let you know that we are in a great place after coming under new ownership about a year ago. Since then we have been fortunate to be able to really focus on what is important to our customers and make improvements across the business. We hope you enjoy the changes and what’s to come! Best regards, NPHQ

Napoleon Perdis is rated 4.7 based on 1,930 reviews