Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.72

4.7 Rating 1,909 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

Visit Website

Write Your review

Tell us how Napoleon Perdis made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the Mesmer-eyes Waterproof Mascara. I have been using it for many years and even though it had to ship from Australia, I still can’t think about trying to find an alternative mascara.”

Helpful Report

“Thankyou products were as expected the only problem I encountered were my parcel was sent to Post Office and I didnt know. I would have assumed that they would put a notice in my letter box to advise me. I realized when I went to contact you about slowness of delivery that there was a email telling me to go to post office to collect. Is this the new way if so I will be aware in future. Two to three weeks waiting. I dont check my emails too often. Could be my fault. Leonie W.”

Helpful Report

“Love the NP cosmetics range. I’ve been using the liquid cashmere foundation for years as you can easily build coverage and it stays on all day. Love the dewy finish too!”

Helpful Report

“Excellent and Excellent product”

Helpful Report

“Its the best I've found Quite good coverage I,m not an experienced make up applier”

Helpful Report

Hi Gail, Thank you for your feedback. We are glad to see you are enjoying your products. Best, NPHQ

“Always consistent and great quality”

Helpful Report

“LOVE LOVE LOVE Napoleon Perdis products!! Tried and tested years ago and have never switched since. I have sensitive skin and can trust their boosting balms, BBB Cream, auto pilot primer etc not to irritate me.”

Helpful Report

“NP cosmetics has great range and are the only brand I have found that matches my skin tone.”

Helpful Report

“I usually purchase via the website as I live in Gippsland, however decided to wait until next time I visit Eastland. That day was yesterday, and was appalled by the lack of service. A customer was being served when I walked in and there were three girls having makeup done. I waited and waited and waited, not one girl made eye contact, nor even offered a ‘be with you in a sec’ my daughter wanted to ask for help, but I felt classic ageism and said, nope I’m out of here. I intended to purchase 2 tinted moisturisers, a big pack of makeup wipes and cleansing oil. I left and went to Mecca where the service was perfect and I no longer need to purchase Napoleon products.”

Helpful Report

Dear Gail, Thank you for contacting Napoleon Perdis. We regret to hear that you have not received the DREAM Napoleon Perdis experience in your recent visit to our Eastland Concept Store. Customer feedback is extremely important to Napoleon Perdis. We would love to pass your comments to the Retail Education Manager for the territory, can you please send us an email at experience@napoleonperdis.com with your best contact number? Our Customer Service Team will pass these details onto the Regional Education Manager who will contact you directly to discuss your feedback further. Look forward to hearing back from you. Best, NPHQ

“Thank you for sending my order so promptly. I was very pleased with your efficiency in packaging my goods. I will place an order again when needed.”

Helpful Report

“I just love the water proof mascara.”

Helpful Report

“One of your make up artists used this product on my face and I was most impressed so I bought it”

Helpful Report

Hi Christine, Thank you for taking the time to provide this lovely review. We hope you enjoy your order! Best, NPHQ

“It is the only make up that has complimented my skin since I discovered it in 1999. I had tried others here and there but not as good as Napoleon, which I always come back to!! Camera finish is my favourite”

Helpful Report

Hi Samantha, Thank you for taking the time to provide your feedback. We are excited to hear you have been a customer of ours for over 20 years, we can't wait to serve you for many more years to come! Best, NPHQ

“I purchased the Stroke of Genius foundation and it is just perfect ! Great coverage, lasts all day and can use with or without loose powder. I ordered online and it arrived in 3days all way to north Qld!”

Helpful Report

Hi Wendy, Thank you for providing such wonderful feedback. We are glad to hear you are able to get your hands on Napoleon Perdis product, no matter where you are! Best, NPHQ

“Love ❤️ the feel and texture of the lipsticks. The chubby size feels good and easy to apply”

Helpful Report

Hi Beauty, Thank you for being such a loyal customer! We hope you enjoy your order, we can't wait to see you again. Best, NPHQ

“I am very happy with the products I purchased the Napoleon Complex Skin Renewal Serum and the Auto Pilot Hydra-Vault Skin Primer. My skin looks amazing with and without make up. I have had so many compliments on my skin and how radiance my skin looks. These products work so well when you apply the serum and your primer then your make up your skin looks really radiant . These products are worth while and i will purchase again once I have finished them. Loved the complimentary bag too !”

Helpful Report

Hi Irene, Thank you for your lovely feedback regarding our Mother's Day Gift with Purchase! We are glad to see you are enjoying your products. See you next time! Best, NPHQ

“Great choice of products. Fast delivery. Order placed Sunday evening, goods received Tuesday morning.”

Helpful Report

Hey Beauty! Thank you for providing your feedback. We are glad to hear you are able to get your hands on Napoleon Perdis product, no matter where you are! Best, NPHQ

“Fast shipping! Great products!”

Helpful Report

Hi Sarah, Thank you for your support! We can't wait to have you shop with us again. Best, NPHQ

“Fast delivery. Thank you.”

Helpful Report

Hey Beauty! Thank you for your lovely comments! We hope you enjoy your most recent order. Best, NPHQ

“I ordered two of my fav brush, the 10r, and was SO disappointed that it is now totally different. The quality is so 'cheap' and is nothing like how the brush used to be. I will no longer be purchasing NP brushes.”

Helpful Report

Hi Rebecca, Thank you for taking the time to provide your feedback. We regret to hear your recent order did not meet your expectations. Our Customer Experience Team have contacted you via email. Please check your inbox for our correspondence. Best, NPHQ

Napoleon Perdis is rated 4.7 based on 1,909 reviews