Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: L16 177 Pacific Highway, North Sydney, New South Wales
Rating: 4.72

4.7 Rating 1,940 Reviews

93 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 27th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the fast service”

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“Great products, great service, fast delivery. Love it.”

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“I do apologise it was a misunderstanding from my end. Thank you”

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Hi Muhibe, thank you kindly for taking the time to leave a review. We're sorry to hear you have been disappointed by your recent experience. To be eligible for the complimentary tote bag an order needs to be $99 or more, and contain one of our limited-edition Holiday packs. This is stated in our advertising and on our website. Unfortunately your order did not include a Holiday pack. If you wish to receive the tote bag, we would be happy to send you one as a gesture of goodwill - all you need to do is purchase a Holiday pack on its own and contact us at experience@napoleonperdis.com with your new order number so we can arrange this for you. The Holiday packs can be viewed here: https://napoleonperdis.com/collections/christmas-makeup-sets Kind regards, NPHQ

“Amazing products! By far the best I’ve used and will not change to anything else.”

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“Online ordering was easy. Delivery was swift. An over all pleasant experience.”

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“Want a shop”

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“Wouldn’t know.. product didn’t arrive.”

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“Must try more product,however love my Blush Patrol. Thank you for the fast delivery.❤”

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“Super speedy delivery, packaged with enough packing to protect from breakages”

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“I have always loved your cosmetics, have used them for years. Beautiful quality.”

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“Unfortunately I was not happy with my purchase as I specifically ordered something expecting I would receive a gift with purchase as their advert suggested- I haven’t received to date and has an email from Elizabeth saying I wasn’t eligible 😞”

Napoleon Perdis 2 star review on 7th December 2020

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Dear customer, thank you kindly for taking the time to leave a review. Per the terms and conditions stated on our website as shown in your screenshot, the complimentary tote bag offer is not valid in conjunction with any discount. As the Big Beauty Weekend 20% discount was applied to your order you were therefore not eligible for the free tote bag. If there is anything further we can assist you with, please do not hesitate to contact us at experience@napoleonperdis.com. Kind regards, NPHQ

“Very reliable. I buy online and products are always at my door very quickly. I particularly like auto pilot primer and won’t use any other brand. Thankyou for your excellent service and high quality products.”

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“See below comment.”

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“High quality, high performance products. Beautiful texture, pigments and wearability.”